New License Registration Portal goes live Sunday, June 29th


Jul 16, 2014 1:49 PM
Jun 23rd, 2014

The Ease of Doing Business Phase 3 Release of the New Software Licensing Registration Portal goes live Sunday, June 29, 2014.

Ease of Doing Business Phase 3 (EoDB3) is a program focused on simplifying licensing.  These enhancements bring us closer to supporting Smart Accounts. In the June release, customers and partners will find:

  • The first step to a new capability, managing  PAKs, Devices, and License Transactions at the organization level.  Smart Accounts will offer users access to all license data in their company rather than only licenses registered under their CCO user ID (currently under the Beta program for select customers).
  • A new, simplified look and feel of the user interface to maximize efficiency and improved speed and performance.
  • More intuitive navigation to the most commonly used features in one centralized location.


‘How-To’ Videos are Now Available!

Learn more and watch the Cisco License Registration Portal ‘How-To’ video series.


Thank you for your continued support of Software Licensing Operations.



Cisco Software Licensing Operations Team

Overall Rating: 5 (2 ratings)
mmatakonis Wed, 07/16/2014 - 10:27

Who do Partners contact when we have issues using the new product license portal?  I've had limited success with pulling release keys for software upgrades, existing option keys and RMA license transfers for Telepresence equipment. 

Donna Bugarin Wed, 07/16/2014 - 11:42

Hi MMatakonis,

Thank you for your comment! 

We ask you to please contact GLO at this time by sending an email to:

The Global Licensing Operations Team is available 24 x 7 x 365.

Phone: 1-800-553-2447 (use for Sev1 and Sev2s)


Thank you for your patience!




mmatakonis Wed, 07/16/2014 - 13:25


Thanks. I did open a ticket and had the Licensing team provide the necessary release keys, but is there a contact I can reach out to at Cisco to work on the problem I'm having with the Portal?  I don't want to open a ticket with the Licensing team every time I need a release key, option key or RMA license. 


Donna Bugarin Wed, 07/16/2014 - 13:39

Hi MIke - I am going to look into this and get back to you as soon as I can.


Thank you for your patience!

Donna Bugarin Wed, 07/16/2014 - 13:49

Hi Mike,

Unfortunately, there isn't a designated contact. The GLO agents are in fact the support team specifically for the licensing portal. Another option is to contact your Account Manager. 


We apologize for the inconvenience and hope this helps. 




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Posted June 23, 2014 at 7:54 AM
Updated July 16, 2014 at 7:19 AM
Comments:5 Overall Rating:5

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