On net call showing CLID as Private rather than the on-net name

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Fri, 08/22/2014 - 13:09
Aug 22nd, 2014
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I have a scenario where there is an IP phone in LATAM calling a number in NA.  He is dialing my NA number using PSTN pattern.  We use Session Manager and SIP trunks to route calls between regional clusters.  The originating caller reports that while his call is being routed on-net, he sees Private as the CLID.  I checked the originating PSTN route pattern and it's not set to Restricted.  I checked the SME route pattern pointing to the NA cluster and it's also not set to Restricted (both are set to default).  When I call him using PSTN and involving the same SME call flow, I see his name on my phone display.  I've been combing through this time and again and I can't find the answer.  Any idea?

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