Introducing an Upgraded Cisco Support Community...

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Jun 9, 2011 11:19 AM
Jun 5th, 2011

We are pleased to announce the launch of the Cisco Support Community’s upgrade to the Jive 4.5 platform. We are confident that this launch will provide an enhanced experience for all our users.

Thanks for your patience during this weekend's downtime.

This release is not just a minor enhancement release. We've added numerous new features based on feedback from YOU.

Here's a highlight of a some of the high-impact features.

  • Improved knowledgebase through Question and Answer Pairing: The  correct answer to a question is now featured at the top of the  discussion, along with links to view it in context
  • Enhanced content creation and consumption: Improved Rich Text editor functions, enhanced tagging, pagination and RSS capabilities
  • Improved Performance : New and improved Caching to improve page load times
  • Enhanced Access control and Administrative capabilities: A more granular level of control across content and functions for better manageability, access and administration
  • Accessibility Support: Improved support for Screen readers around content refresh and notification

Some of the New Features and Functions to look for include enhancements to:

  • Profiles (including a new Profile Privacy feature)
  • Discussions
  • Projects
  • Tagging
  • Ratings
  • Places
  • Login & registration enhancements
  • Accessibility
  • Rich Text Editor Functions
  • As well as dramatically improved caching, and a lot more.

CURRENT Known Issues this Upgrade has that we are feverishly working on correcting:

1.   When replying to a post in IE8 an error message is displayed even though the reply is posted.

2.   In Discussions, a legend widget that appears on the right side of the page that needs to be removed.

3.   Use the Advanced Editor when creating Documents, Starting Discussions.

We hope you welcome these long-awaited enhancements and you will continue to provide us feedback as well as reporting issue you may encounter.

For any feedback or questions you may have, please send email to supportforums-info@cisco.com

Thank you very much for your continued participation and contributions to the Cisco Support Community!

NEW! Correct Answers will now be floated up under the original Question...

Upgrade-screenshot-1.JPG

Recent activity widget can be filtered by categories and tags...

Upgrade-screenshot-2.JPG

Overall Rating: 5 (1 ratings)
lilatour Mon, 06/06/2011 - 09:08

Thank you, Milan, for letting us know...

We will look into this issue immediately.

Regards,

Lisa

tombedwell Wed, 06/08/2011 - 08:12

Not sure if this is the place to ask, but will Cisco organize a twitter presence at the 2011 Live Las Vegas show?

Thank You,

Tom

lilatour Wed, 06/08/2011 - 08:38

Hello Tom,

Pretty sure Cisco will have a Twitter Presence.

I can research to find out more into and let you know.

Thanks, Lisa.

morao Thu, 06/09/2011 - 11:07

Tom - Are you asking if Cisco will be tweeting this event live?

tombedwell Thu, 06/09/2011 - 11:19

yes - I've seen #cl11

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Posted June 5, 2011 at 4:29 PM
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