What is Guide Me?


Aug 31, 2012 4:09 PM
Aug 31st, 2012


This month I would like to introduce you to our interactive troubleshooting tool named Guide Me.

Some of you may have noticed the following Guide Me widget in our Small Business Product support areas:

guide me 4.jpg

Guide me was developed to help users troubleshoot their Cisco Small Business products. Depending on the questions you type, Guide me will determine which one of Guide Me's how to documents are available to help resolve your question. There are currently hundreds of how to documents in the Guide Me knowledge base.

As an example here is a document from Guide Me:

How to Configure Static IP Address for Remote Gateway on RV016,RV042 and RV042G Routers

As seen below, each guide me document provides you with a step by step instruction on how to resolve your question.

config static IP.jpg

Our Guide Me group is continually adding and updating these how to documents.  I recommend you give Guide Me a try and tell us your experience and/or how to improve it.

Well that's all I have for this month.  Until my next blog, have a wonderful September and thank you for using the Small Business Support Community!

Cindy Toy
Cisco Small Business Community Manager
for Cisco Small Business Products
twitter: CiscoSBsupport

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Posted August 31, 2012 at 4:09 PM
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