Make Your Voice Heard Through Our New Community Voting System

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Wed, 03/06/2013 - 05:58
Jan 25th, 2013
User Badges:
  • Blue, 1500 points or more

The Community Voting System will enable users to both identify a question that they will like to see answered and reward members who provide answers to those highly demanded questions.


Support_Community_Voting_1.jpg

Why


One of the biggest challenges we face in the Cisco Support Community is not knowing how many users share a similar problem or are simply interested in knowing the answer to an unanswered question. By allowing all members to identify interest in a question being answered drives more visibility in answering those questions.


Voting helps:


  • Identify the questions that the community has the most interest in being solved
  • Drives awareness of issues that need to be addressed within Cisco
  • Reduces duplicate questions
  • Increases the quantity of users that are answering questions



How


The votes will increase the visibility and interest in answering high demand questions by assigning more points to members for answering them.


Members will be able to vote up by an increment of +1 questions that they have an interest in seeing resolved by clicking on the “I have this problem” button. The total count of members who would like to see that question resolved is displayed on the vote button.


Support_Community_Voting_2.jpg

A fixed number of additional points will be assigned per voting range:

  • 1 – 10 votes = 5 points
  • 11 – 25 votes = 10 points
  • 26+ votes = 15 points


In order for the respondent to receive the additional points, the question either needs to marked as “resolved” by the author or is “Endorsed”.

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g1smdvoip Tue, 03/05/2013 - 16:20
User Badges:
  • Silver, 250 points or more

There's something more than a little bit odd about the UI.


On individual posts, the "votes" number is how many times the post has been rated.


On the "first post", the "votes" number used to show how many ratings the thread had received in total.


Now it shows "0" on threads that have received lots of ratings.


That's becuae it has been repurposed to show how many "votes" the topic has received.


I'll assume that's an error and that no-one could have purposely designed "votes" to mean two different things.



See also:  https://supportforums.cisco.com/thread/2197808

Rob Huffman Wed, 03/06/2013 - 05:58
User Badges:
  • Super Blue, 32500 points or more
  • Hall of Fame,

    Founding Member

  • Cisco Designated VIP,

    2017 IP Telephony, Unified Communications

Hi Ian,


Nice find my friend! I hadn't even noticed the difference between the

original & secondary post(s) behavior when it comes to votes. It can't

mean both things to be sure


Maybe you could add your voice to this thread where we were

discussing this with Dan & Jouni.


https://supportforums.cisco.com/thread/2196724?tstart=0


Cheers!

Rob

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