The Community Voting System will enable users to both identify a question that they will like to see answered and reward members who provide answers to those highly demanded questions.
Why
One of the biggest challenges we face in the Cisco Support Community is not knowing how many users share a similar problem or are simply interested in knowing the answer to an unanswered question. By allowing all members to identify interest in a question being answered drives more visibility in answering those questions.
Voting helps:
- Identify the questions that the community has the most interest in being solved
- Drives awareness of issues that need to be addressed within Cisco
- Reduces duplicate questions
- Increases the quantity of users that are answering questions
How
The votes will increase the visibility and interest in answering high demand questions by assigning more points to members for answering them.
Members will be able to vote up by an increment of +1 questions that they have an interest in seeing resolved by clicking on the “I have this problem” button. The total count of members who would like to see that question resolved is displayed on the vote button.
A fixed number of additional points will be assigned per voting range:
- 1 – 10 votes = 5 points
- 11 – 25 votes = 10 points
- 26+ votes = 15 points
In order for the respondent to receive the additional points, the question either needs to marked as “resolved” by the author or is “Endorsed”.
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