Unity connection 9.1(1)-Unable to create more than 8 ports

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Wed, 10/01/2014 - 23:37
Apr 17th, 2013
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CUC 9.1(1)-Unable to create more than 8 ports for 4 GB RAM,1 vCPU


Symptoms

Unable to add more than 8 ports while doing Telephony integration in Unity Connection (defect CSCud86448 )


Version affected - 9.1.1.10000-11
                            9.1.1.20000-5


This Issue is seen only in Unity connection installed on Virtual Machine with 1 vCPU and 4 GB RAM.

Cause / Problem Description

Enhancement was implemented to provided 8 port support for connection with 2.5 GB  RAM , but after this enhancement it was detected that for 4 GB Ram  system is allocating only 8 Ports .


Resolution

Defect CSCud86448 was fixed which did not make into the public releases


Hence Install the "ciscocm.cuc_license_patch.sgn" COP file.


This update must be installed on all machines in the cluster; cluster/stand-alone reboot is not required



COP file download

Readme

http://www.cisco.com/web/software/282204704/18582/Readmeforciscocm.cuc_license_patchCOPfile.pdf



Note: From Unity connection 9.x onwards , we don’t license ports via the License files and instead the number of ports that we can create is based on the hardware we install the server

You can check the number of ports supported for different platform here

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/supported_platforms/9xcucspl.html#wp810181


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Leonardo Tadeu Fri, 05/10/2013 - 11:20
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Hello im using the version 9.1.1.20000-32 and i applied the file ciscocm.cuc_license_patch.sgn and now the problem is solved.


I think its important to add the version 9.1.1.20000-32 in the version affected.


Regards


Leonardo Santana

A.M.Mahesh Babu Sat, 05/11/2013 - 08:55
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Hi Leonardo,


Version 9.1.1.20000-5 and 9.1.1.20000-32 is same .

9.1.1.20000-5 is the Platform version and 9.1.1.20000-32 is Unity specific .

You can see from the following commands ...


admin:show version active
Active Master Version: 9.1.1.20000-5



admin:show cuc version

Active version: 9.1.1.20000-32

hamed1900 Mon, 05/20/2013 - 18:05
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Cannot install Locale after COP file installation.


Has anyone gor this issue? After file got uploaded, Screen goes Blank and I cannot press Next to continue.

managemyuc Tue, 09/30/2014 - 20:14
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Hi,

The URL provided above for the COP file download isn't available anymore.

Facing this issue on both UCS and SRE module. Any suggestions?

Thanks

managemyuc Wed, 10/01/2014 - 09:39
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Hi Mahesh,

We have installed 9.1.1.20000-5 on both UCS and SRE module.

 

Thanks

Sami

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