Unity connection 9.1(1)-Unable to create more than 8 ports


Wed, 10/01/2014 - 23:37
Apr 17th, 2013
User Badges:
  • Cisco Employee,

CUC 9.1(1)-Unable to create more than 8 ports for 4 GB RAM,1 vCPU


Unable to add more than 8 ports while doing Telephony integration in Unity Connection (defect CSCud86448 )

Version affected -

This Issue is seen only in Unity connection installed on Virtual Machine with 1 vCPU and 4 GB RAM.

Cause / Problem Description

Enhancement was implemented to provided 8 port support for connection with 2.5 GB  RAM , but after this enhancement it was detected that for 4 GB Ram  system is allocating only 8 Ports .


Defect CSCud86448 was fixed which did not make into the public releases

Hence Install the "ciscocm.cuc_license_patch.sgn" COP file.

This update must be installed on all machines in the cluster; cluster/stand-alone reboot is not required

COP file download



Note: From Unity connection 9.x onwards , we don’t license ports via the License files and instead the number of ports that we can create is based on the hardware we install the server

You can check the number of ports supported for different platform here


Leonardo Tadeu Fri, 05/10/2013 - 11:20
User Badges:
  • Blue, 1500 points or more

Hello im using the version and i applied the file ciscocm.cuc_license_patch.sgn and now the problem is solved.

I think its important to add the version in the version affected.


Leonardo Santana

A.M.Mahesh Babu Sat, 05/11/2013 - 08:55
User Badges:
  • Cisco Employee,

Hi Leonardo,

Version and is same . is the Platform version and is Unity specific .

You can see from the following commands ...

admin:show version active
Active Master Version:

admin:show cuc version

Active version:

hamed1900 Mon, 05/20/2013 - 18:05
User Badges:

Cannot install Locale after COP file installation.

Has anyone gor this issue? After file got uploaded, Screen goes Blank and I cannot press Next to continue.

managemyuc Tue, 09/30/2014 - 20:14
User Badges:


The URL provided above for the COP file download isn't available anymore.

Facing this issue on both UCS and SRE module. Any suggestions?


managemyuc Wed, 10/01/2014 - 09:39
User Badges:

Hi Mahesh,

We have installed on both UCS and SRE module.





This Blog

Related Content