Small Business Support Service

Focus on Your Business, Not the Network, with Cisco Services

The Cisco Small Business Support Service helps increase network availability, which improves employee productivity and customer experiences.  Small Business Support Service is a device-level service agreement that expands and enhances the technical support available for Cisco Small Business Products that have a complimentary limited lifetime warranty that includes one year of phone support during business hours.

Buying the Small Business Support Service (SBS) extends phone support to three years; adds next-business-day, advance product replacement; and expands Cisco phone support from eight hours, five days a week to 24-hours, seven days a week.  We recommend the service for businesses whose operations rely on the network, and downtime is not an option.

CRN Magazine recently rated Cisco the "Channel Champion" in SMB Networking two years in a row, including the highest rating for support satisfaction.

The Small Business Support Service includes:

  • Three-year "peace-of-mind" support for Cisco Small Business products
  • Unlimited telephone and online chat support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
  • Next-business-day hardware replacement
  • Major and minor software releases
  • Open service requests online

See available Small Business Service options for your country.

Work with your Cisco partner to include the Cisco Small Business Service with your best-in- class solution, or search for a Cisco partner specialized in small business solutions.

Phone Support

24 X 7 Telephone technical support via the Small Business Support Center for Small Business Support Service contracts.
For information on contacting the Small Business Support Center, click here.

Phone Support Eligibility Requirements:

We recommend you register with and have your product Serial Number and Service Contract Number available prior to contacting Small Business Support Center for support.

Benefits of a Small Business Support Service Contract

To keep your network running smoothly, the Cisco Small Business Support Service is a device-level service agreement that expands and enhances the technical support exclusively for Cisco Small Business Products. For more information, download the latest  At-a-Glance brochure.