Meet Who's Behind the Scenes of the Support Community
Meet professionals and community managers behind the Cisco Support Community who drive the content collaboration and growth of the community. Get the latest news updates and programs running on CSC.
Cisco Support Community Product Manager
Having recently joined Cisco, Alex is the product lead for the Cisco Support Community. He prioritizes features and roadmap plans. He also leads communications with some internal stakeholders to ensure they get the most from their communities, and helps drive operational and process improvements. Alex has led design, development, and launch of data-driven, lean-agile software products at both startups and many of the Fortune 500. He guided strategic decision making as both a product and project manager at various sized companies, including IBM, Gap, Sephora, and deCarta, an Uber company. His passion is to drive innovation and deliver great products as a result. He started out as a
an Ivy pre-med student, but quickly decided that a Bachelor of Science in Computer Science was the path of most interest.
Community Expert Programs and Globalization Manager
Monica is a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. She is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics and Telecommunications) from top universities.
Helena Pechaver Starc
Community Programs and Communications
As a Senior Manager, Helena leads a number of strategic initiatives for the Cisco Support Community, including the Cisco Designated VIP Program, Cisco Live related events, executive & internal communications, the Support Community Newsletter, partner advertising, and community engagement programs. She joined Cisco in 2013 from EMC, where she helped create, manage, and market the EMC Community Network. She has managed global teams for numerous enterprise software implementations, digital marketing, and product management for EMC, Siebel, ATT, IBM and 2 start-ups. Her MBA is from UCBerkeley Haas School of Business, and Bachelor degrees in Computer Science and Rhetoric/Communications from UC Davis.
Technical Community Manager
Voice & Unified Communications
Lavanya is a Cisco Support Community Manager for the Voice and Unified Communications domain. She focuses on Voice and Unified Communication Technology and drives content collaboration and growth of the community with Customers and Partners. She is an Engineering Graduate in Electronics & Communication Technology. Since 2002, she has worked within the Telecom Industry with extensive experience in IP Telephony, Public Switched Telephone Networks (PSTN), Next generation Voice Networks & GSM Wireless Technology.
Social Media Manager
Rachna is responsible for Cisco Support Community social media strategy and implementation to achieve Community goals of awareness and engagement. She manages the Community’s social channels, including Facebook, Twitter, LinkedIn, and Google+, including content curation, content creation, social monitoring, listening & responding, and fostering engagement. She extends the Community’s reach, impact, and support capabilities to social media. She holds multiple graduate degrees, including an MBA from San Jose State University, Master of Science in Architecture from the University of Michigan, and Master of Architecture from the Indian Institute of Technology (IIT), Roorkee.
Cisco on Demand Product Manager
Anupama Ramesh is a Product Management leader with extensive experience driving product strategy, roadmap, solution delivery, go-to-market and customer success. She loves the challenge of finding simple solutions to big problems, with exceptional customer value as the end-goal. She is very passionate about innovation, thinking outside the box, anticipating customer issues and delivering exceptional user experiences. Prior to Cisco, she was a product manager delivering SaaS applications at Oracle and a software lead at Siebel. She has a Bachelor’s degree in Computer Science and a Master’s in Business Administration.
As a Cisco executive, Jamal manages all related initiatives, programs, revenue, staff, budget and customer satisfaction for Cisco Support Community & Cisco on Demand. As a results-oriented leader, he has rich experience in developing, delivering and launching innovative software products, online (SaaS and cloud) services for the enterprise, SMB and consumer markets spanning social media, mobile technologies, Big Data, collaboration and the cloud/SaaS market. His diverse experience includes ecommerce, channel marketing, and growing global distribution channels for Apple and Microsoft as well as for several start-ups in executive and board roles. He received his Master’s in Engineering from Stanford, and an MBA from UCBerkeley Haas School of Business.
Global Programs Manager
Andy comes with over 15 years of experience in product engineering and project management. In his Cisco Support Community role, Andy is helping manage and expand the Expert programs and knowledge sharing events in the local language communities and work closely with the Local Community Moderators to ensure the quality program delivery. He is also working on the local language community platform and program enhancements. His passion for product development and process enhancement, as well as his capabilities in working with different cultures are poised to taking the global programs to the next level and bringing more users to the local language communities with enhanced functionalities and features. He holds a MBA postgraduate degree and double major Bachelor’s degrees in Computer Sciences and International Business Management.
Lead User Experience Designer & Front-End Developer
As a User Experience Design Manager, Cameron designs a number of projects for Cisco, the Cisco Support Community being the biggest. He joined Cisco in 2012 during his final semester of College at The Art Institute of California - Sunnyvale, while also employed part time as a content partner for Youtube. He has been a part of numerous global teams serving as a designer and front-end developer for the past 10+ years. Today, Cameron manages and mentors a team of designers to help with the site's many enhancement tracks. Cameron has also been a resource for helping set up new communities across the site. He is committed to designing a solid User Experience for the Cisco Support Community, keeping the site inline with todays web standards and within Cisco's brand guidelines.
Mohit manages the Cisco Support community's knowledge team, who oversee the communities with products and technologies ranging from Voice & Unified Communications, Security, VPN, Wireless, LAN Switching, IP- Routing and Network Infrastructure. The responsibility of his team is to enable online self-support for Cisco's customers & partners. His major focus is on coordinating & creating quality content in the form of articles, blog, videos, etc… and driving engagement with external customers and internal Cisco teams, customer satisfaction for the Cisco Support Community. Since 1998, he has been working within Technical Support and Services business. He's a humanities graduate with Honors Diploma in Information Technology & System Management.
Technical Community Manager
Wireless & Mobility
Vinay is Community Manager for the Wireless domain. He focuses on coordinating with Cisco internal teams contribution on CSC, managing wireless community, creating new content, assisting customers & partners on CSC. Vinay is an Engineering Graduate with CCSP & CCNA certification, since 2005, his focus has been within the Networking domain.
Mobile Product Manager
Thomas is Product Manager for the Cisco Support Community mobile applications and mobile experience. He ensures that the mobile experience meets users' needs and drives the mobile development process. Previously, he was a product manager at Cengage Learning where he developed student and faculty-facing mobile products, improved product conception and user research processes by understanding how users utilize mobile technology. He also has product development experience from working with Six Things, HotChalk, and TiVo. His Bachelor of Arts is from Montana State University and he is a Certified ScrumMaster.
Cisco on Demand Product Manager
Andy works on Cisco on Demand product development, sales enablement, go-to-market planning, and marketing collateral. Andy joined Cisco in 2013 from CenturyLink where he led numerous e-commerce and cloud product initiatives including IaaS, SaaS, and business continuity. He has a background in global IT implementations for the Fortune 100 that segued into product management with Oracle for collaboration and social networking products. Recently, Andy has been working on Big Data and IoT studies to supplement his background in enterprise computing and analytics. Andy has a passion for innovation that drove him to found a startup in the educational testing space and leave the psychology PhD program. He has since owned and contributed to other startups. Andy has Bachelor’s and Master’s degrees in psychology.
|Technical Community Manager|
Team Intro Videos
Voice & Unified Communications