Meet Who's Behind the Scenes of the Support Community

Meet professionals and community managers behind the Cisco Support Community who drive the content collaboration and growth of the community. Get the latest news updates and programs running on CSC.

Monica Lluis

Community Expert Programs and Globalization Manager

Monica is a results-oriented leader with strong experience in technical services. She manages the expert programs and non-English Languages in the Cisco Support Community. She has a proven track record of successfully leading teams and managing projects and programs that improve customer satisfaction since joining Cisco in 1998. She is an excellent detail-oriented team-player that is committed to high-quality results and developing people and processes. Monica has deep understanding of technical support operations and processes, communities, and online support tools. She is CCIE Emeritus in Routing and Switching (#7509) and holds two Master’s in Sciences degrees (Industrial Mathematics and Telecommunications) from top universities.

Cameron Wheeler

Lead User Experience Designer & Front-End Developer

As a User Experience Design Manager, Cameron designs a number of projects for Cisco, the Cisco Support Community being the biggest. He joined Cisco in 2012 during his final semester of College at The Art Institute of California - Sunnyvale, while also employed part time as a content partner for Youtube. He has been a part of numerous global teams serving as a designer and front-end developer for the past 10+ years. Today, Cameron manages and mentors a team of designers to help with the site's many enhancement tracks. Cameron has also been a resource for helping set up new communities across the site. He is committed to designing a solid User Experience for the Cisco Support Community, keeping the site inline with todays web standards and within Cisco's brand guidelines.

Lavanya Paneerselvam

Lavanya PaneerselvamTechnical Community Manager
Voice & Unified Communications

Lavanya is a Cisco Support Community Manager for the Voice and Unified Communications domain. She focuses on Voice and Unified Communication Technology and drives content collaboration and growth of the community with Customers and Partners. She is an Engineering Graduate in Electronics & Communication Technology. Since 2002, she has worked within the Telecom Industry with extensive experience in IP Telephony, Public Switched Telephone Networks (PSTN), Next generation Voice Networks & GSM Wireless Technology.

Vinay Sharma

Vinay SharmaTechnical Community Manager
Wireless & Mobility

Vinay is Community Manager for the Wireless domain. He focuses on coordinating with Cisco internal teams contribution on CSC, managing wireless community, creating new content, assisting customers & partners on CSC. Vinay is an Engineering Graduate with CCSP & CCNA certification, since 2005, his focus has been within the Networking domain.

Helena Pechaver Starc

Community Programs and Communications

As a Senior Manager, Helena leads a number of strategic initiatives for the Cisco Support Community, including the Cisco Designated VIP Program, Cisco Live related events, executive & internal communications, the Support Community Newsletter, partner advertising, and community engagement programs. She joined Cisco in 2013 from EMC, where she helped create, manage, and market the EMC Community Network. She has managed global teams for numerous enterprise software implementations, digital marketing, and product management for EMC, Siebel, ATT, IBM and 2 start-ups. Her MBA is from UCBerkeley Haas School of Business, and Bachelor degrees in Computer Science and Rhetoric/Communications from UC Davis.

Andy Chan

Global Programs Manager

Andy comes with over 15 years of experience in product engineering and project management. In his Cisco Support Community role, Andy is helping manage and expand the Expert programs and knowledge sharing events in the local language communities and work closely with the Local Community Moderators to ensure the quality program delivery. He is also working on the local language community platform and program enhancements.  His passion for product development and process enhancement, as well as his capabilities in working with different cultures are poised to taking the global programs to the next level and bringing more users to the local language communities with enhanced functionalities and features. He holds a MBA postgraduate degree and double major Bachelor’s degrees in Computer Sciences and International Business Management.

Mohit Mmangal

Community Manager

Mohit manages the Cisco Support community's knowledge team, who oversee the communities with products and technologies ranging from Voice & Unified Communications, Security, VPN, Wireless, LAN Switching, IP- Routing and Network Infrastructure. The responsibility of his team is to enable online self-support for Cisco's customers & partners. His major focus is on coordinating & creating quality content in the form of articles, blog, videos, etc… and driving engagement with external customers and internal Cisco teams, customer satisfaction for the Cisco Support Community. Since 1998, he has been working within Technical Support and Services business. He's a humanities graduate with Honors Diploma in Information Technology & System Management.

 

Expert Interviews

scott-fella

Get to Know Scott Fella, Top Contributor in Wireless

As you get more experience with networking, you grow as an engineer and come to know what works and what doesn’t. One day I read a post and thought, “I can answer that!”

Filter Results
Subject Views Rating Comments Author
Forrester Groundswell Social Reach Award 2014 - Cisco Support Community
Last Reply 1 year 5 months ago.
324
0.0
0 Lisa Latour
Cisco Support Community Newsletter, February 2013
Last Reply 2 years 5 days ago.
430
5.0
0 ciscomoderator
Cisco Support Community Newsletter - January 2013, Volume 13, Issue 2
Last Reply 2 years 5 months ago.
533
5.0
0 ciscomoderator
CSC Outlook Gadget - Installed
Last Reply 2 years 7 months ago.
989
0.0
0 ciscomoderator
Cisco Support Community announces Gadget for Outlook users
Last Reply 2 years 7 months ago.
6504
0.0
0 pasadago
CSCGadgetOutlookAddOnInstaller.zip
Last Reply 2 years 7 months ago.
205
0.0
0 pasadago
CSC Outlook Gadget - Uninstalled
Last Reply 2 years 7 months ago.
434
0.0
0 pasadago
Filter Results
Subject Views Rating Comments Author
blog "Cisco Small Business" Named A Top 100 Champion 2014
Last Reply 9 months 1 week ago.
88
0.0
0 ciscomoderator
blog Ask the Expert Events on the Community available for your questions
Last Reply 9 months 1 week ago.
104
5.0
0 Lisa Latour
blog Cisco Empowered Women’s Network Tweetchat 10/16
Last Reply 10 months 1 week ago.
45
0.0
0 Lisa Latour
blog Subscribe to Communities, and Receive Updates and Notifications
Last Reply 1 year 1 month ago.
108
0.0
0 Lisa Latour
blog Cisco Support Community as a Global Venue for Knowledge Exchange & Solution Sharing
Last Reply 1 year 5 months ago.
23
0.0
0 Lisa Latour
blog The Cisco Support Community Announced as 2013 Webby Honoree for Seamless Customer Service through Social
Last Reply 2 years 4 months ago.
1616
5.0
0 Lisa Latour
blog Cisco Support Community Releases Outlook Gadget
Last Reply 2 years 5 months ago.
21851
0.0
2 ciscomoderator
blog The Cisco Support Community Wins the 2013 Gold Stevie Award for Innovation in Customer Service
Last Reply 2 years 5 months ago.
1632
5.0
0 Lisa Latour
blog Cisco Support Community Releases Google Gmail Gadget
Last Reply 2 years 7 months ago.
19603
3.0
3 pasadago
blog Participate in Community Redesign Efforts (Round 2)
Last Reply 2 years 9 months ago.
476
0.0
0 Lisa Latour
blog The Cisco Support Community wins the 2012 W3 Silver Award in the General Website/Community category
Last Reply 2 years 10 months ago.
1038
0.0
0 Lisa Latour
blog New Feature! Facebook Social Reader let's you share your discussions posts and replies from the Cisco Support Community directly to your newsfeed
Last Reply 2 years 11 months ago.
131279
5.0
0 ciscomoderator
blog Support Community VIP photos from Cisco Live San Diego 2012
Last Reply 3 years 2 months ago.
1733
0.0
0 ciscomoderator
blog New Feature! Social Media Sharebar now floats on Discussions and Documents
Last Reply 3 years 2 months ago.
1002
5.0
0 Lisa Latour
blog Mad Scientists and the Cisco Technical Support Android App
Last Reply 3 years 3 months ago.
3154
5.0
2 Lisa Latour
blog Top Blog Contributors of 2011
Last Reply 3 years 7 months ago.
2363
5.0
0 Lisa Latour
blog Meet Pulkit Nagpal, Technical Community Manager for Network Infrastructure
Last Reply 3 years 11 months ago.
3395
0.0
0 Lisa Latour
blog Meet Sandeep Singh, Technical Community Manager for Data Center
Last Reply 4 years 1 week ago.
1727
0.0
0 Lisa Latour
blog Support Community @ CiscoLive! Las Vegas - Watch the Video
Last Reply 4 years 1 month ago.
3310
0.0
0 ciscomoderator
blog Introducing an Upgraded Cisco Support Community...
Last Reply 4 years 2 months ago.
4227
5.0
6 Lisa Latour
blog Meet Mohit Mmangal - a Support Community Manager
Last Reply 4 years 2 months ago.
1619
0.0
0 Lisa Latour
blog UPGRADING! New Features Coming to the Cisco Support Community
Last Reply 4 years 2 months ago.
2474
5.0
4 Lisa Latour
blog Meet Satish Chandran - a Support Community Manager
Last Reply 4 years 3 months ago.
1754
0.0
0 Lisa Latour
blog Just Two More Weeks to Earn Your Chance to Win a $100 Visa Gift Card - Use the iPhone App
Last Reply 4 years 3 months ago.
2094
0.0
0 Lisa Latour
blog Meet Technical Community Manager, Ankur Thukral
Last Reply 4 years 3 months ago.
1894
0.0
0 Lisa Latour
Filter Results
Behind the Scenes of the Cisco Support Community
Views: 897
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.9 (8 ratings)
Behind the Scenes of the Cisco Support Community
Views: 32
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Behind the Scenes of the Cisco Support Community
Views: 61
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Behind the Scenes of the Cisco Support Community
Views: 726
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.6 (5 ratings)
Behind the Scenes of the Cisco Support Community
Views: 257
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
Behind the Scenes of the Cisco Support Community
Views: 193
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (6 ratings)
by ssingh2
Behind the Scenes of the Cisco Support Community
Views: 147
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Behind the Scenes of the Cisco Support Community
Views: 130
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (3 ratings)
Behind the Scenes of the Cisco Support Community
Views: 70
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Filter Results
There are no events for this community.