Activity in Services
SNTC is not displaying any Information
After login I am not able to see any information. The only module that seems to be working is the Community Discussions.
Failure when logging to the Collector CLI with admin account
When we try to access to the CLI with Putty or other tool, after putting the credentials the next message shows up: *****PID file exists. But Adminshell service is not completely up.**********If adminshell is restarted manually, please wait for 15-20...
Can't register for Smart Net Total Care Portal
When attempting to register, no matter what serial number I use, I get an Invalid Serial Number response, even if it's covered under my SmartNet Contract.We have someone who may be the Designated Admin, but when he logs in he gets zero administrative...
problem accessing the sntc portal
i cannot log in to the SNTC portal, i have the necessary roles applied last Monday (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page ...
Top tips to automate upgrades and save costs with Cisco CX Cloud
Calling all Cisco CX Cloud users even all Cisco customers and partners! Are you fully leveraging Cisco CX Cloud to: Reduce 2-5 mins/case from your case management time Automates case opening and processing (RMA); Reduces duplication and false...
Update of seed file and IP range
Hi, Currently if you use seed file as a source of data for CX cloud from your network, it is not possible to change it after you uploaded. Only way it is to do it via TAC case, would be possible to add this or consider this feature in new releases, s...
sntc portal login issue
i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registrati...
SNTC page stuck in loop
Hello, We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo The profile is active and complete wi...
CSAM Role Assignment
Team, My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?
Problem with SNTC account in Collector
Hello, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.Also, the upload of files fails.We just updated to the version 2.11.Regards.
Case Engineer Local Time
It's great that the portal lists the working hours of the assigned engineer on your TAC case. However, it would be more helpful, if the times could be translated into customer's local time instead of the engineer's local time.
Import File Issues
I successfully uploaded a CVS file in the SNTC portal, but it does not show up under the Upload Processing tab. (please see attached screenshot). So I am unable to see the inventory that was uploaded. Any assistance is much appreciated.
Resolved! Customer Admin access over 24 Hrs. and still cannot upload template.
I was granted additional access to the Customer Administration role on 4/10/24. I just checked the account and none of the options have changed in my profile, i.e. cannot see Upload Template option or Admin dashboard.
Falla la subida de archivos en el Colector
Hola, tenemos un problema que al terminar la tarea de recolección de datos, al intentar subir el archivo a Cisco, este paso falla con el siguiente error: TailEndGateway_Connectivity_Exception_occuredAdjunto una imagen donde se ve el error.No encontra...
Filter by Location
Ability to filter assets by location
| User | Helpful Count |
|---|---|
| 5 | |
| 2 | |
| 1 | |
| 1 | |
| 1 |
