Activity in Services
sntc portal login issue
i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registrati...
SNTC Aging Timer
We are noticing that devices that are no longer on the network eventually drop out of the collector. No issues there but we are wondering what the time period is and if it can be changed for how long a device stays in the collector once it is no lon...
SNTC page stuck in loop
Hello, We are trying to provide access to the portal, for the end customer, but whenever we try to access, we are redirected to the page: https://www.cisco.com/web/fw/tools/ssue/apps/ssueap2.0/prod/#/promo The profile is active and complete wi...
SNTC is not displaying any Information
After login I am not able to see any information. The only module that seems to be working is the Community Discussions.
CSAM Role Assignment
Team, My client has requested access to use the CSAM tool, but the the request never made it to the delegated user. The delegated user also cant grant access. Is it possible to manually grant access to the tool?
Problem with SNTC account in Collector
Hello, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.Also, the upload of files fails.We just updated to the version 2.11.Regards.
Case Engineer Local Time
It's great that the portal lists the working hours of the assigned engineer on your TAC case. However, it would be more helpful, if the times could be translated into customer's local time instead of the engineer's local time.
Import File Issues
I successfully uploaded a CVS file in the SNTC portal, but it does not show up under the Upload Processing tab. (please see attached screenshot). So I am unable to see the inventory that was uploaded. Any assistance is much appreciated.
Resolved! Customer Admin access over 24 Hrs. and still cannot upload template.
I was granted additional access to the Customer Administration role on 4/10/24. I just checked the account and none of the options have changed in my profile, i.e. cannot see Upload Template option or Admin dashboard.
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Can't register for Smart Net Total Care Portal
When attempting to register, no matter what serial number I use, I get an Invalid Serial Number response, even if it's covered under my SmartNet Contract.We have someone who may be the Designated Admin, but when he logs in he gets zero administrative...
Falla la subida de archivos en el Colector
Hola, tenemos un problema que al terminar la tarea de recolección de datos, al intentar subir el archivo a Cisco, este paso falla con el siguiente error: TailEndGateway_Connectivity_Exception_occuredAdjunto una imagen donde se ve el error.No encontra...
Filter by Location
Ability to filter assets by location
Resolved! Access Issues please help
My customer is having issue removing and adding users even though he has admin access. Can someone please help? See below for detail. I thought I was an administrator within the services.cisco.com system for the account, but when I went to remove a...
Unable to log into SNTC Portal
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access the SNT...
