Getting Started

To begin using Smart Call Home:

1. Check to see that your devices are supported by Smart Call Home.

2. Review the customer or partner preliminary checklist and the Deployment Guide.

3. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

4. Register your devices on the Smart Call Home portal.

5. For help with registration, contact the Cisco Smart Services Bureau.

Smart Call Home

Learn about Cisco's Smart Call Home device which is an award-winning, embedded support feature available on a broad range of Cisco products.

Welcome to the Smart Call Home Support Community – an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Technical Resources

Smart Call Home Deployment Guide

How-To Videos & Demos are located under the Videos videos tab 2 tab below.

Smart Call Home Security White Paper

Smart Call Home Portal

The Smart Call Home Monitoring Details (available in PDF or HTML format) provides specific details for each diagnostic, environmental, and syslog alarm, by device.

Read the Deploying the Transport Gateway white paper for more information about the transport gateway.

Consult the Bash Shell Vulnerability Security Patch section of the User Guide to apply the TG security patch for bash shell vulnerability.

Then follow this link to Download the Transport Gateway Software.

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate

ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.

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discussion Transport Gatway 4.1.1 root account
Last Reply 1 hour 48 min ago.
14 0 5 4 Seungro Lee
discussion AIR-SAP2602I-E-K9 Problem: Not working at all
Last Reply 1 month 1 day ago.
21 0 0.0 2 Diptish Doshi
discussion Monitoring details for UCS-C servers
Last Reply 1 month 1 week ago.
34 0 0.0 1 Kelsey Loftin
discussion Smart Call home and Regular expression
Last Reply 1 month 3 weeks ago.
29 0 0.0 1 Kelsey Loftin
discussion Is it an option that makes the device talk to TG vis HTTPS?
Last Reply 1 month 3 weeks ago.
14 0 0.0 1 xiaoyhu
discussion Cisco CSP-C Installation
Last Reply 3 months 2 weeks ago.
32 0 0.0 1 Kelsey Loftin
discussion SMARTNET REFERENCE
Last Reply 3 months 3 weeks ago.
53 0 0.0 2 Ferdinand Guasque
discussion TG installation on Windows 7
Last Reply 4 months 2 weeks ago.
32 1 5 1 Diptish Doshi
discussion Does Transport Gateway Configuration for Call Home Mailbox support MAPI Exchange?
Last Reply 4 months 3 weeks ago.
33 0 0.0 1 Smart Service
discussion After SCH enable, what information will be sent to cisco
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94 0 0.0 1 Micki Eubanks
discussion PSS, Smart Care
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121 0 5 2 Shao Feng Gu
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100 0 0.0 1 Diptish Doshi
discussion Contract Type CBNT is support SCH?
Last Reply 7 months 3 weeks ago.
57 0 0.0 2 Shao Feng Gu
discussion 7600 and simulation of SR for real event and AAA configuration
Last Reply 7 months 3 weeks ago.
32 1 0.0 0 tarun.gupta
discussion Set Maintenance Window
Last Reply 7 months 3 weeks ago.
25 0 0.0 1 Diptish Doshi
discussion TGW 4.0 OVA
Last Reply 7 months 3 weeks ago.
85 0 0.0 4 Diptish Doshi
discussion TGW on Linux - log files not deleting
Last Reply 8 months 1 week ago.
26 0 0.0 1 Diptish Doshi
discussion SCH website performance
Last Reply 8 months 2 weeks ago.
52 2 0.0 1 choldway
discussion Is Smart Call Home affected by Heartbleed?
Last Reply 9 months 6 days ago.
60 0 0.0 1 williab
discussion Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports?
Last Reply 9 months 1 week ago.
496 0 0.0 2 williab
discussion ASA5500 call-home mail server nonstandard port
Last Reply 9 months 1 week ago.
20 0 0.0 0 SAM MUNZANI
discussion SmartNET
Last Reply 10 months 3 weeks ago.
82 0 0.0 1 Micki Eubanks
discussion About the registration of Smart Call home
Last Reply 10 months 3 weeks ago.
151 0 0.0 0 Ayana Endo
discussion Severity of Case opened by Smart Call Home
Last Reply 10 months 4 weeks ago.
81 0 0.0 1 williab
discussion AAA for SCH
Last Reply 10 months 4 weeks ago.
64 0 0.0 1 williab
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Subject Views Rating Comments Author
SCH_Deployment_Guide.pdf
Last Reply 1 year 10 months ago.
3247
0.0
0 Micki Eubanks
Cisco Smart Call Home Bulk Registration for Cisco Smart Net Total Care Customers
Last Reply 3 years 2 weeks ago.
909
0.0
0 Micki Eubanks
Release Notes 3.5.1
Last Reply 11 months 2 weeks ago.
107
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0 Micki Eubanks
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552
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405
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213
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239
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208
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Last Reply 1 year 4 months ago.
264
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Smart Call Home Rules Release 3.4.16
Last Reply 1 year 4 months ago.
315
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Case Study: IVY Comptech
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379
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311
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Rules Release 3.4.12
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439
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Release Notes 3.4.11
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444
0.0
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Release Notes 3.4.9
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368
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Smart Call Home Release Notes 3.4.8
Last Reply 1 year 9 months ago.
401
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Release Notes 3.4.7
Last Reply 1 year 10 months ago.
293
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Release Notes 3.4.6.1
Last Reply 1 year 10 months ago.
342
0.0
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Smart Call Home Release Notes 3.4.6
Last Reply 1 year 11 months ago.
277
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Smart Call Home Release Notes 3.4.4
Last Reply 1 year 12 months ago.
282
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Accelerating Network Health with Smart Call Home
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451
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Overview of Smart Call Home and Device Diagnostics - FAQ from Live Webcast
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Last Reply 3 years 5 hours ago.
1162
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Subject Views Rating Comments Author
blog Smart Call Home Webcast from Cisco Live! US 2014
Last Reply 9 months 6 days ago.
22
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blog Configure firewall to allow outbound communication with Smart Call Home
Last Reply 10 months 1 week ago.
61
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blog UCS Call Home - Destination Email Address
Last Reply 1 year 1 month ago.
919
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blog Join us at Cisco Live! in Milan 27 - 31 January 2014
Last Reply 1 year 2 months ago.
354
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blog Reports in the Smart Call Home Portal
Last Reply 1 year 5 months ago.
665
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blog Join us at Cisco Live! in Orlando 23-27 June 2013
Last Reply 1 year 8 months ago.
382
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blog Call Home Data Privacy
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1901
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blog How does Smart Call Home compare to a Network Management System?
Last Reply 2 years 5 months ago.
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blog Call Home Profiles - Default and Custom
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blog Suppressing administrative email messages
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blog Update! Support for the Cisco UCS 6248 Fabric Interconnect
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blog Support for the Cisco UCS 6248 Fabric Interconnect
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blog Smart Call Home remediation advice compared to the Error Message Decoder
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blog Smart Call Home compared to Network Management Systems
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blog What SNMP versions are supported by Smart Call Home?
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blog When does Smart Call Home create a service request?
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Last Reply 3 years 4 months ago.
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Events

March 6th, 2012
Webcasts
January 16th, 2012
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Provide answers to questions in this community that are awaiting a correct answer.

Hello,We would like create a SR for 7600/ASR1K platform via SCH.We have production 7600/ASR1K router .Is there a event(may be diagnostic) which we...
7 months 3 weeks ago
Hi,I have multiple small firewall units at remote site that use DSL or Comcast that doesn't allow outbound port 25. Is there a way to configure cal...
9 months 1 week ago
Dear ALL,I would like to ask you about the registration of Smart Call home. Is it officially applied for the operation that people who have CSSPD(S...
10 months 3 weeks ago
Dear ALLWe have on-going SCH project implementation for a customer and got a question for a known software defects for SCH feature.Customer  would...
1 year 3 months ago
We are testing Cisco UCS failover\redundancy and when we pulled a Fan from the UCS chassis the email alerts for both up and down only arrived after...
1 year 4 months ago
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Release Notes

Release Notes 3.7.4

Release Notes 3.7.3

Transport Gateway Release Notes 4.1.2

Transport Gateway Release Notes 4.1.1

_________________________________

Looking for a previous version? All versions are posted to the complete list of release notes.

Case Studies

Proactive monitoring and automation reduce time to resolution by 80 percent.

Smart Call Home for UCS

Read how Smart Call Home demonstrated its benefits shortly after the company registered its network equipment.

Case Study: IVY Comptech

GMR Group uses Smart Call Home to facilitate interaction with Cisco TAC

Case Study: Construction Company Builds Foundation for Network Maintenance

Need more help?

If you need help beyond what's provided in this community, customers can contact the Smart Services Bureau for help with registration, device configuration, the Smart Call Home portal, or any other assistance they may need while using a Smart Service. This great resource, included with the service, is available globally, 24 hours per day, 5 days a week.

Smart Call Home Wins M2M Evolution Product of the Year

Cisco Smart Call Home Support

Cisco Smart Call Home was recently recognized by TMCnet.com as one of the best machine-to-machine technology products in 2012...for the second year in a row! The M2M Evolution Product of the Year Awards encompass the systems and solutions that deliver on the promise of gathering information regardless of proximity and recognizes companies that made significant advancements in machine-to-machine technologies. Read the full article.

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