Getting Started

To begin using Smart Call Home:

1. Are you ready? Find out! Use the new SCH Readiness Check Tool!

2. Check to see that your devices are supported by Smart Call Home.

3. Review the customer or partner preliminary checklist and the Deployment Guide.

4. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

5. Register your devices on the Smart Call Home portal.

6. For help with registration, contact the Cisco Smart Services Bureau.

Smart Call Home

Learn about Cisco's Smart Call Home device which is an award-winning, embedded support feature available on a broad range of Cisco products.

Welcome to the Smart Call Home Support Community – an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Technical Resources

Smart Call Home Deployment Guide

How-To Videos & Demos are located under the Videos false tab below.

Check out the Smart Call Home Security White Paper and the FAQ

Transport Gateway Load Balancing White Paper

Smart Call Home Portal

The Smart Call Home Monitoring Details provides specific details for each diagnostic, environmental, and syslog alarm, by device.

Read the Transport Gateway white papers for more information about Deploying TG on Cisco Unified Computing System and Red Hat Linux and Deploying TG in a Load-Balanced Environment.

Consult the Bash Shell Vulnerability Security Patch section of the User Guide to apply the TG security patch for bash shell vulnerability.

Then follow this link to Download the Transport Gateway Software.

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate

ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.

Subject Views Votes Rating Replies Last replied by
discussion Any way to limit configuration/inventory emails?
Last Reply 5 days 9 hours ago.
0 0 0 0 patrick walton
discussion Transport gateway mailbox configuration gives error
Last Reply 2 weeks 6 days ago.
0 0 0 1 Pramod Srinivasa
discussion spa 504g
Last Reply 1 month 2 weeks ago.
0 0 0 0 [email protected]..
discussion Bug Notifications
Last Reply 1 month 4 weeks ago.
13 0 0 1 Pramod Srinivasa
discussion SCH deployment reference for banking or financial industry in Global?
Last Reply 1 month 4 weeks ago.
6 0 0 1 Pramod Srinivasa
discussion Old company still listed under registered devices in Call Home Portal
Last Reply 2 months 2 weeks ago.
0 0 0 5 Pramod Srinivasa
discussion SCH Quickstart Process for devices with ESTOP Contracts
Last Reply 2 months 3 weeks ago.
14 0 0 1 Pramod Srinivasa
discussion linksys X1000
Last Reply 2 months 3 weeks ago.
0 0 0 1 Pramod Srinivasa
discussion Unable to send Smart Call Home messages via email
Last Reply 2 months 3 weeks ago.
36 0 0 2 Pramod Srinivasa
discussion Smart CallHome and ACI
Last Reply 3 months 4 weeks ago.
2 0 0 1 Pramod Srinivasa
discussion Are Fabric Interconnects covered under Smart Call Home
Last Reply 6 months 6 days ago.
46 0 0 1 Pramod Srinivasa
Last Reply 7 months 3 weeks ago.
73 0 0 3 thomas.ellwood1
discussion Smart Call Home Transport Gateway Java requirements
Last Reply 8 months 3 weeks ago.
116 0 0 8 neil wooloff
discussion ASA contrat
Last Reply 10 months 3 days ago.
14 0 0 1 pawelzwierzynski
discussion password
Last Reply 10 months 2 weeks ago.
30 0 0 1 Pramod Srinivasa
discussion UCSM Integrated UCS-C series monitoring details
Last Reply 12 months 3 days ago.
54 0 5 2 satakano
discussion Smart Call Home.
Last Reply 1 year 3 days ago.
159 0 0 1 Pramod Srinivasa
discussion Call Home in IMC Supervisor
Last Reply 1 year 4 days ago.
46 0 0 1 tinphan
discussion ETSOP Vs C4P SCH setup
Last Reply 1 year 3 months ago.
119 0 0 1 Kelsey Loftin
discussion Small business phone systems?
Last Reply 1 year 5 months ago.
111 0 0 2 d.miley01
discussion Cisco LMS 4.2 Support quote
Last Reply 1 year 6 months ago.
17 0 0 1 Kelsey Loftin
discussion send event syslog from TG
Last Reply 1 year 7 months ago.
24 0 0 1 Kelsey Loftin
discussion New Transportgateway install URL change
Last Reply 1 year 8 months ago.
38 0 0 1 Carmichael Simon
discussion Exclude an event from Smart Call Home messages
Last Reply 1 year 8 months ago.
44 0 0 1 Carmichael Simon
discussion Buy contract to download software upgrade
Last Reply 1 year 11 months ago.
96 0 0 3 Kelsey Loftin

News & Highlights

Check out the new SCH Readiness Check Tool. Click the tool link to view instructions and a sample .csv file, or read more about the tool.

Case Studies

Proactive monitoring and automation reduce time to resolution by 80 percent.

Smart Call Home for UCS

Read how Smart Call Home demonstrated its benefits shortly after the company registered its network equipment.

Case Study: IVY Comptech

GMR Group uses Smart Call Home to facilitate interaction with Cisco TAC

Case Study: Construction Company Builds Foundation for Network Maintenance


Need more help?

If you need help beyond what's provided in this community, customers can contact the Smart Services Bureau for help with registration, device configuration, the Smart Call Home portal, or any other assistance they may need while using a Smart Service. This great resource, included with the service, is available globally, 24 hours per day, 5 days a week.

Smart Call Home Wins M2M Evolution Product of the Year

Cisco Smart Call Home Support

Cisco Smart Call Home was recently recognized by as one of the best machine-to-machine technology products in 2012...for the second year in a row! The M2M Evolution Product of the Year Awards encompass the systems and solutions that deliver on the promise of gathering information regardless of proximity and recognizes companies that made significant advancements in machine-to-machine technologies. Read the full article.


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