Getting Started

To begin using Smart Call Home:

1. Check to see that your devices are supported by Smart Call Home.

2. Review the customer or partner preliminary checklist and the Deployment Guide.

3. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

4. Register your devices on the Smart Call Home portal.

5. For help with registration, contact the Cisco Smart Services Bureau.

Smart Call Home

Learn about Cisco's Smart Call Home device which is an award-winning, embedded support feature available on a broad range of Cisco products.

Welcome to the Smart Call Home Support Community – an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active Smart Net Total Care Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Technical Resources

Smart Call Home Deployment Guide

How-To Videos & Demos are located under the Videos false tab below.

Check out the Smart Call Home Security White Paper and the FAQ

Transport Gateway Load Balancing White Paper

Smart Call Home Portal

The Smart Call Home Monitoring Details provides specific details for each diagnostic, environmental, and syslog alarm, by device.

Read the Transport Gateway white papers for more information about Deploying TG on Cisco Unified Computing System and Red Hat Linux and Deploying TG in a Load-Balanced Environment.

Consult the Bash Shell Vulnerability Security Patch section of the User Guide to apply the TG security patch for bash shell vulnerability.

Then follow this link to Download the Transport Gateway Software.

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate

ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.

Filter Results
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discussion Is Smart Call Home enabled by default on my device?
Last Reply 4 years 3 months ago.
3092 0 5 1 Micki Eubanks
discussion Who receives alerts?
Last Reply 4 years 3 months ago.
3169 0 5 1 Micki Eubanks
discussion What kinds of events trigger alerts?
Last Reply 4 years 3 months ago.
3392 0 5 1 Micki Eubanks
discussion Device Support for Smart Call Home / Device Diagnostics?
Last Reply 4 years 3 months ago.
3319 0 5 1 Micki Eubanks
discussion Call Home and Smart Call Home - Differences?
Last Reply 4 years 3 months ago.
3374 0 5 1 Micki Eubanks
discussion Can someone connect to my Cisco devices using Smart Call Home?
Last Reply 4 years 3 months ago.
3791 0 5 1 Micki Eubanks
discussion User Profile does not show my Cisco SMARTnet contract
Last Reply 4 years 3 months ago.
4759 0 5 1 Bryan Williams
discussion Contract associated with the Smart Call Home registration - how to update?
Last Reply 4 years 3 months ago.
4335 0 5 1 Bryan Williams
discussion How do I configure my device for Smart Call Home?
Last Reply 4 years 1 month ago.
4640 0 5 1 Bryan Williams
discussion Ask the Expert: Smart Call Home
Last Reply 4 years 1 week ago.
7154 0 0 9 Bryan Williams
discussion Supported UCS devices
Last Reply 3 years 11 months ago.
3701 0 0 1 Bryan Williams
discussion Ask the Expert: Overview of the Smart Call Home Device Diagnostics Offerings
Last Reply 3 years 10 months ago.
6415 0 5 7 Bryan Williams
discussion Smart Call Home on Nexus
Last Reply 3 years 9 months ago.
4847 0 5 4 jmandersson
discussion Contract on account, but cannot use anything requiring a contract
Last Reply 3 years 9 months ago.
4028 0 0 3 Lawrence Searcy
discussion Auto TAC case creation - how to deal with vacations
Last Reply 3 years 9 months ago.
3686 0 5 1 Bryan Williams
discussion SCH-Notification Message: Company information update - User Attention Required
Last Reply 3 years 8 months ago.
3371 0 0 1 Lawrence Searcy
discussion Planned maintenance
Last Reply 3 years 7 months ago.
3049 0 0 1 Bryan Williams
discussion minimal requirement to use SCH
Last Reply 3 years 6 months ago.
3992 0 5 1 Lawrence Searcy
discussion smart call home - HTTPS transport from the Nexus 7000 to Cisco
Last Reply 3 years 5 months ago.
4699 0 5 5 networkteamHOT
discussion Smartnet vs. Shared Support
Last Reply 3 years 5 months ago.
13630 0 0 3 Micki Eubanks
discussion Resend security token
Last Reply 3 years 4 months ago.
3966 0 5 2 vbgetronics
discussion Cisco Transport Gateway stopped forwarding messages.
Last Reply 3 years 4 months ago.
3935 0 0 3 jmandersson
discussion SMARTnet Total Care to view partner contracts
Last Reply 3 years 4 months ago.
4046 0 0 1 juzheng
discussion SmartNet Contract Download Entitlement
Last Reply 3 years 4 months ago.
4139 0 0 1 Lawrence Searcy
discussion Smart Call Home ASA 5500 PSIRT
Last Reply 3 years 3 months ago.
3690 0 5 3 Bryan Williams
Filter Results
Subjectsort descending Views Rating Comments Author
Managing Cisco UCS-C Series Rack Servers with Smart Call Home
Last Reply 4 years 3 months ago.
1647
0.0
0 Micki Eubanks
Smart Call Home - Executive Summary
Last Reply 4 years 3 months ago.
690
0.0
0 Micki Eubanks
Smart Call Home - Data Sheet
Last Reply 4 years 3 months ago.
769
0.0
0 Micki Eubanks
Smart Services for Network Management Will Be Critical for Business Success in a Connected World
Last Reply 4 years 1 month ago.
679
0.0
0 Micki Eubanks
Overview of Smart Call Home and Device Diagnostics - Slides from Live Webcast
Last Reply 3 years 10 months ago.
1190
0.0
0 ciscomoderator
Overview of Smart Call Home and Device Diagnostics - FAQ from Live Webcast
Last Reply 3 years 9 months ago.
1784
0.0
0 Bryan Williams
Accelerating Network Health with Smart Call Home
Last Reply 3 years 4 months ago.
452
0.0
0 Micki Eubanks
Smart Call Home Release Notes 3.4.4
Last Reply 2 years 11 months ago.
284
0.0
0 Micki Eubanks
Smart Call Home Release Notes 3.4.6
Last Reply 2 years 10 months ago.
275
0.0
0 Micki Eubanks
Release Notes 3.4.6.1
Last Reply 2 years 9 months ago.
342
0.0
0 Micki Eubanks
Release Notes 3.4.7
Last Reply 2 years 9 months ago.
296
0.0
0 Micki Eubanks
Smart Call Home Release Notes 3.4.8
Last Reply 2 years 9 months ago.
401
0.0
0 Micki Eubanks
Release Notes 3.4.9
Last Reply 2 years 8 months ago.
368
0.0
0 Micki Eubanks
Release Notes 3.4.11
Last Reply 2 years 7 months ago.
447
0.0
0 Micki Eubanks
Rules Release 3.4.12
Last Reply 2 years 6 months ago.
439
0.0
0 Micki Eubanks
Smart Call Home Infographic
Last Reply 2 years 5 months ago.
771
0.0
0 Micki Eubanks
Rules Release Notes 3.4.15
Last Reply 2 years 4 months ago.
311
0.0
0 Micki Eubanks
Case Study: IVY Comptech
Last Reply 2 years 4 months ago.
412
0.0
0 Micki Eubanks
Smart Call Home Rules Release 3.4.16
Last Reply 2 years 3 months ago.
319
0.0
0 Micki Eubanks
Construction Company Builds Foundation for Network Maintenance
Last Reply 2 years 3 months ago.
289
0.0
0 Micki Eubanks
Release Notes 3.4.13.pdf
Last Reply 2 years 3 months ago.
208
0.0
0 Micki Eubanks
Release Notes 3.4.14.pdf
Last Reply 2 years 3 months ago.
239
0.0
0 Micki Eubanks
Transport Gateway Release Notes 3.3
Last Reply 2 years 2 months ago.
214
0.0
0 Micki Eubanks
Transport Gateway Release Notes 3.2
Last Reply 2 years 2 months ago.
210
0.0
0 Micki Eubanks
Transport Gateway Release Notes 3.5
Last Reply 2 years 2 months ago.
409
0.0
0 Micki Eubanks
Filter Results
Subjectsort descending Views Rating Comments Author
blog Newest Release of Smart Call Home
Last Reply 4 years 3 months ago.
1156
0.0
0 Micki Eubanks
blog When does Smart Call Home create a service request?
Last Reply 4 years 2 months ago.
2345
0.0
0 Micki Eubanks
blog What SNMP versions are supported by Smart Call Home?
Last Reply 4 years 3 weeks ago.
1616
0.0
0 Micki Eubanks
blog Smart Call Home compared to Network Management Systems
Last Reply 3 years 11 months ago.
1014
0.0
0 Bryan Williams
blog Smart Call Home Show Commands
Last Reply 3 years 11 months ago.
1959
0.0
0 Bryan Williams
blog Smart Call Home remediation advice compared to the Error Message Decoder
Last Reply 3 years 10 months ago.
3185
5.0
1 Micki Eubanks
blog Support for the Cisco UCS 6248 Fabric Interconnect
Last Reply 3 years 6 months ago.
2249
0.0
0 Bryan Williams
blog Update! Support for the Cisco UCS 6248 Fabric Interconnect
Last Reply 3 years 6 months ago.
2821
0.0
0 Bryan Williams
blog Suppressing administrative email messages
Last Reply 3 years 6 months ago.
617
5.0
0 Bryan Williams
blog Call Home Profiles - Default and Custom
Last Reply 3 years 4 months ago.
1255
5.0
0 Bryan Williams
blog How does Smart Call Home compare to a Network Management System?
Last Reply 3 years 4 months ago.
1459
0.0
0 Bryan Williams
blog Call Home Data Privacy
Last Reply 3 years 3 months ago.
1914
0.0
0 Bryan Williams
blog Join us at Cisco Live! in Orlando 23-27 June 2013
Last Reply 2 years 7 months ago.
383
0.0
0 Micki Eubanks
blog Reports in the Smart Call Home Portal
Last Reply 2 years 4 months ago.
674
0.0
0 Micki Eubanks
blog Join us at Cisco Live! in Milan 27 - 31 January 2014
Last Reply 2 years 1 month ago.
356
5.0
0 Micki Eubanks
blog UCS Call Home - Destination Email Address
Last Reply 2 years 3 weeks ago.
1060
0.0
0 Bryan Williams
blog Configure firewall to allow outbound communication with Smart Call Home
Last Reply 1 year 9 months ago.
92
5.0
0 Bryan Williams
blog Smart Call Home Webcast from Cisco Live! US 2014
Last Reply 1 year 8 months ago.
31
0.0
0 Micki Eubanks
blog Smart Call Home Transport Gateway changing default port
Last Reply 9 months 2 weeks ago.
12
0.0
0 Egor Naumov
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Smart Call Home
Views: 451
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Smart Call Home
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Events

March 6, 2012
Webcasts
January 16, 2012
Ask the Expert
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March 6, 2012
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Provide answers to questions in this community that are awaiting a correct answer.

Probably the most simple thing to do but ...How do you change the password on your Cisco Series 1200 Router with ease
5 months 2 weeks ago
Hello,We would like create a SR for 7600/ASR1K platform via SCH.We have production 7600/ASR1K router .Is there a event(may be diagnostic) which we...
1 year 6 months ago
Hi,I have multiple small firewall units at remote site that use DSL or Comcast that doesn't allow outbound port 25. Is there a way to configure cal...
1 year 8 months ago
Dear ALL,I would like to ask you about the registration of Smart Call home. Is it officially applied for the operation that people who have CSSPD(S...
1 year 9 months ago
Dear ALLWe have on-going SCH project implementation for a customer and got a question for a known software defects for SCH feature.Customer  would...
2 years 2 months ago
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Release Notes

Release Notes 4.0.4

Release Notes 4.0.3

Transport Gateway Release Notes 4.1.3

Transport Gateway Release Notes 4.1.2.1

_________________________________

Looking for a previous version? All versions are posted to the complete list of release notes.

Case Studies

Proactive monitoring and automation reduce time to resolution by 80 percent.

Smart Call Home for UCS

Read how Smart Call Home demonstrated its benefits shortly after the company registered its network equipment.

Case Study: IVY Comptech

GMR Group uses Smart Call Home to facilitate interaction with Cisco TAC

Case Study: Construction Company Builds Foundation for Network Maintenance

 

Need more help?

If you need help beyond what's provided in this community, customers can contact the Smart Services Bureau for help with registration, device configuration, the Smart Call Home portal, or any other assistance they may need while using a Smart Service. This great resource, included with the service, is available globally, 24 hours per day, 5 days a week.

Smart Call Home Wins M2M Evolution Product of the Year

Cisco Smart Call Home Support

Cisco Smart Call Home was recently recognized by TMCnet.com as one of the best machine-to-machine technology products in 2012...for the second year in a row! The M2M Evolution Product of the Year Awards encompass the systems and solutions that deliver on the promise of gathering information regardless of proximity and recognizes companies that made significant advancements in machine-to-machine technologies. Read the full article.

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