To begin using Smart Call Home:
1. Check to see that your devices are supported by Smart Call Home.
3. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.
4. Register your devices on the Smart Call Home portal.
5. For help with registration, contact the Cisco Smart Services Bureau.
Quick Start Guides
These document the minimum set of commands required to enable Smart Call Home.
Smart Call Home
Welcome to the Smart Call Home Support Community – an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.
Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.
An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.
This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.
How-To Videos & Demos are located under the Videos tab below.
The Smart Call Home Monitoring Details provides specific details for each diagnostic, environmental, and syslog alarm, by device.
Read the Deploying the Transport Gateway white paper for more information about the transport gateway.
Consult the Bash Shell Vulnerability Security Patch section of the User Guide to apply the TG security patch for bash shell vulnerability.
Then follow this link to Download the Transport Gateway Software.
ASA Smart Call Home common uses and periodic monitoring is a great resource for information on configuring your ASA to use Smart Call Home.
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Provide answers to questions in this community that are awaiting a correct answer.
Proactive monitoring and automation reduce time to resolution by 80 percent.
Read how Smart Call Home demonstrated its benefits shortly after the company registered its network equipment.
GMR Group uses Smart Call Home to facilitate interaction with Cisco TAC
Need more help?
If you need help beyond what's provided in this community, customers can contact the Smart Services Bureau for help with registration, device configuration, the Smart Call Home portal, or any other assistance they may need while using a Smart Service. This great resource, included with the service, is available globally, 24 hours per day, 5 days a week.
Smart Call Home Wins M2M Evolution Product of the Year
Cisco Smart Call Home was recently recognized by TMCnet.com as one of the best machine-to-machine technology products in 2012...for the second year in a row! The M2M Evolution Product of the Year Awards encompass the systems and solutions that deliver on the promise of gathering information regardless of proximity and recognizes companies that made significant advancements in machine-to-machine technologies. Read the full article.