OpenSSL Heartbeat Update

The Cisco security team is evaluating any potential impact to the Smart Call Home feature. Internal Cisco information can be found at Advisory ID: cisco-sa-20140409-heartbleed. As soon as we have any further information we will update this site.

Getting Started

To begin using Smart Call Home:

1. Check to see that your devices are supported by Smart Call Home.

2. Review the customer or partner preliminary checklist and the Deployment Guide.

3. Go to the appropriate Quick Start Guide for your product(s) and configure your devices.

4. Register your devices on the Smart Call Home portal.

5. For help with registration, contact the Cisco Smart Services Bureau.

Smart Call Home

Learn about Cisco's Smart Call Home device which is an award-winning, embedded support feature available on a broad range of Cisco products.

Welcome to the Smart Call Home Support Community – an online forum for Smart Call Home customers to share, learn, and collaborate on Smart Call Home related topics. We encourage you to ask questions of Cisco experts, start a discussion, or share ideas and insight.

Smart Call Home enabled devices perform proactive diagnostics on their own components to provide real-time alerts and remediation advice when an issue is detected.

An embedded support feature available on a broad range of Cisco products, it is provided at no additional cost with an active SMARTnet Service, SP Base, Unified Computing Support Service, or Mission Critical Support Service contract for the designated products.

This Community will provide you with an overview about Cisco Smart Call Home features and how these features are embedded in a wide range of Cisco products to help your network. Smart Call Home provides higher network availability and support service quality.

Technical Resources

Smart Call Home Deployment Guide

Smart Call Home Portal

Download Transport Gateway Software
Want more information about the transport gateway? Read this white paper about Deploying the Transport Gateway

Download SCH Configuration Script

Download SCH Certificate Upgrade Script

Cisco Server Security Certificate

Smart Call Home Monitoring Details (HTML)   Smart Call Home Monitoring Details (PDF)
Provides specific details for each diagnostic, environmental, and syslog alarm, by device.

ASA Smart Call Home common uses and periodic monitoring
A great resource for information on configuring your ASA to use Smart Call Home.

Filter Results
Subject Views Votes Rating Replies Last replied by
discussion SmartNET
Last Reply 4 days 5 hours ago.
13 0 0.0 1 meubanks
discussion About the registration of Smart Call home
Last Reply 6 days 12 hours ago.
10 0 0.0 0 aendo
discussion Severity of Case opened by Smart Call Home
Last Reply 1 week 3 days ago.
16 0 0.0 1 williab
discussion AAA for SCH
Last Reply 1 week 3 days ago.
15 0 0.0 1 williab
discussion Transport gateway 3.5 removed ability to configure HTTP/HTTPS ports?
Last Reply 2 weeks 6 hours ago.
468 0 0.0 1 williab
discussion Will the email from call home bring a attachment?thx
Last Reply 2 weeks 6 hours ago.
23 0 0.0 3 williab
discussion Transport Gateway HTTP versus Email
Last Reply 2 months 3 days ago.
261 0 5.0 4 tylerpalmer
discussion Transport Gateway doesn't appears to start web listener
Last Reply 2 months 6 days ago.
255 0 5.0 9 lsearcy
discussion Automatic SR for Smartcare contracts
Last Reply 2 months 1 week ago.
230 0 4.0 4 williab
discussion Visibility of 3750 Stack Switches on SCH Portal
Last Reply 2 months 2 weeks ago.
3357 0 0.0 8 lsearcy
discussion In transport gateway i cannot set the notify email adress
Last Reply 2 months 3 weeks ago.
906 0 0.0 5 lsearcy
discussion Which events trigger service requests?
Last Reply 3 months 1 day ago.
556 0 5.0 2 gtlalpac
discussion How to test Smart Call Home in cisco router?
Last Reply 3 months 5 days ago.
604 0 0.0 6 williab
discussion SCH alert functions
Last Reply 3 months 1 week ago.
4791 0 0.0 4 williab
discussion UCS device - secondary/subordinate FI not getting registered
Last Reply 4 months 4 days ago.
1164 0 5.0 3 lsearcy
discussion what are the risk involves in enabling smart call home?
Last Reply 4 months 1 week ago.
768 0 0.0 2 manoj9296
discussion Can a Call Home server interact with Customer Syslog Server
Last Reply 4 months 1 week ago.
711 0 0.0 1 williab
discussion SCH Transport Gateway running on CSPC
Last Reply 4 months 1 week ago.
719 0 0.0 1 sinfu10101
discussion Is cisco smart call home free?
Last Reply 4 months 2 weeks ago.
816 0 5.0 2 manoj9296
discussion Smart call home : Nexus 5K SNMP
Last Reply 4 months 2 weeks ago.
758 0 0.0 1 lsearcy
discussion TGW 3.5 on Linux
Last Reply 4 months 3 weeks ago.
853 0 0.0 3 williab
discussion Transport Gateway via RDP
Last Reply 4 months 4 weeks ago.
1602 0 5.0 15 meubanks
discussion Nexus 7K : a list of known software defects for SCH feature
Last Reply 5 months 3 days ago.
840 0 0.0 0 oakopyan
discussion Cisco Nexus 5000 series secure communication for Smart Call Home
Last Reply 5 months 1 week ago.
2745 0 0.0 3 lsearcy
discussion Call Home email to TG on Nexus 5596 version 5.2(1)N1(1b) not working
Last Reply 5 months 1 week ago.
985 0 0.0 1 jdelong
Filter Results
Subject Views Rating Comments Author
Release Notes 3.5.1
Last Reply 1 month 2 days ago.
44
0.0
0 meubanks
Deploying the Transport Gateway (3.5 Release)
Last Reply 4 months 2 weeks ago.
520
0.0
0 meubanks
Transport Gateway Release Notes 3.5
Last Reply 4 months 3 weeks ago.
388
0.0
0 meubanks
Transport Gateway Release Notes 3.2
Last Reply 5 months 4 hours ago.
207
0.0
0 meubanks
Transport Gateway Release Notes 3.3
Last Reply 5 months 4 hours ago.
206
0.0
0 meubanks
Release Notes 3.4.14.pdf
Last Reply 5 months 4 weeks ago.
233
0.0
0 meubanks
Release Notes 3.4.13.pdf
Last Reply 5 months 4 weeks ago.
206
0.0
0 meubanks
Construction Company Builds Foundation for Network Maintenance
Last Reply 6 months 2 days ago.
231
0.0
0 meubanks
Smart Call Home Rules Release 3.4.16
Last Reply 6 months 1 week ago.
309
0.0
0 meubanks
Case Study: IVY Comptech
Last Reply 6 months 2 weeks ago.
309
0.0
0 meubanks
Rules Release Notes 3.4.15
Last Reply 7 months 1 week ago.
309
0.0
0 meubanks
Smart Call Home Infographic
Last Reply 8 months 2 days ago.
605
0.0
0 meubanks
Rules Release 3.4.12
Last Reply 8 months 3 weeks ago.
438
0.0
0 meubanks
Release Notes 3.4.11
Last Reply 9 months 2 weeks ago.
443
0.0
0 meubanks
Release Notes 3.4.9
Last Reply 10 months 3 weeks ago.
367
0.0
0 meubanks
Smart Call Home Release Notes 3.4.8
Last Reply 11 months 2 weeks ago.
400
0.0
0 meubanks
Release Notes 3.4.7
Last Reply 11 months 2 weeks ago.
290
0.0
0 meubanks
Release Notes 3.4.6.1
Last Reply 12 months 2 days ago.
342
0.0
0 meubanks
SCH_Deployment_Guide.pdf
Last Reply 1 year 4 days ago.
3080
0.0
0 meubanks
Smart Call Home Release Notes 3.4.6
Last Reply 1 year 2 weeks ago.
275
0.0
0 meubanks
Smart Call Home Release Notes 3.4.4
Last Reply 1 year 1 month ago.
282
0.0
0 meubanks
Accelerating Network Health with Smart Call Home
Last Reply 1 year 6 months ago.
450
0.0
0 meubanks
Overview of Smart Call Home and Device Diagnostics - FAQ from Live Webcast
Last Reply 2 years 1 week ago.
1550
0.0
0 williab
Overview of Smart Call Home and Device Diagnostics - Slides from Live Webcast
Last Reply 2 years 3 weeks ago.
1124
0.0
0 ciscomoderator
Cisco Smart Call Home Bulk Registration for Cisco Smart Net Total Care Customers
Last Reply 2 years 2 months ago.
825
0.0
0 meubanks
Filter Results
Subject Views Rating Comments Author
blog UCS Call Home - Destination Email Address
Last Reply 3 months 1 week ago.
830
0.0
0 williab
blog Join us at Cisco Live! in Milan 27 - 31 January 2014
Last Reply 4 months 1 week ago.
350
5.0
0 meubanks
blog Reports in the Smart Call Home Portal
Last Reply 6 months 4 weeks ago.
645
0.0
0 meubanks
blog Join us at Cisco Live! in Orlando 23-27 June 2013
Last Reply 10 months 5 days ago.
382
0.0
0 meubanks
blog Call Home Data Privacy
Last Reply 1 year 5 months ago.
1877
0.0
0 williab
blog How does Smart Call Home compare to a Network Management System?
Last Reply 1 year 6 months ago.
1437
0.0
0 williab
blog Call Home Profiles - Default and Custom
Last Reply 1 year 7 months ago.
1224
5.0
0 williab
blog Suppressing administrative email messages
Last Reply 1 year 8 months ago.
613
5.0
0 williab
blog Update! Support for the Cisco UCS 6248 Fabric Interconnect
Last Reply 1 year 8 months ago.
2731
0.0
0 williab
blog Support for the Cisco UCS 6248 Fabric Interconnect
Last Reply 1 year 9 months ago.
2204
0.0
0 williab
blog Smart Call Home remediation advice compared to the Error Message Decoder
Last Reply 2 years 2 weeks ago.
3173
5.0
1 meubanks
blog Smart Call Home Show Commands
Last Reply 2 years 1 month ago.
1935
0.0
0 williab
blog Smart Call Home compared to Network Management Systems
Last Reply 2 years 1 month ago.
1000
0.0
0 williab
blog What SNMP versions are supported by Smart Call Home?
Last Reply 2 years 3 months ago.
1571
0.0
0 meubanks
blog When does Smart Call Home create a service request?
Last Reply 2 years 5 months ago.
2322
0.0
0 meubanks
blog Newest Release of Smart Call Home
Last Reply 2 years 5 months ago.
1154
0.0
0 meubanks
Filter Results
This video describes user roles, Cisco.com IDs, and best practices for their use when configuring and registering devices to use Smart Call...
Smart Call Home
Views: 0
  • 1
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Average Rating: 0 (0 ratings)
This video on demand describes Smart Call Home’s value proposition. Smart Call Home is one of Cisco’s key automated smart service...
Smart Call Home
Views: 111
  • 1
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  • 3
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Average Rating: 0 (0 ratings)
Learn how to easily set notification preferences in Smart Call Home.
Smart Call Home
Views: 76
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Average Rating: 0 (0 ratings)
This short video walks through a Smart Call Home customer case on a Cisco Unified Computing System device.
Smart Call Home
Views: 53
  • 1
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Average Rating: 0 (0 ratings)
View this short video describing a recent TAC case to see how Smart Call Home adds value for our customers.
Smart Call Home
Views: 68
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Average Rating: 0 (0 ratings)
try
Smart Call Home
Views: 8
  • 1
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Average Rating: 0 (0 ratings)
Bryan is a technical marketing engineer in the Technical Services Product Management group at Cisco with expertise in Smart Call Home.This...
by williab
Smart Call Home
Views: 79
  • 1
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Average Rating: 0 (0 ratings)
Updated to include additional registration details and the bulk registration process. Learn how to quickly configure and register your...
Smart Call Home
Views: 119
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Average Rating: 5 (1 ratings)
Describes the lifecycle of a Smart Call Home alert, from creation to closing the service request. Includes resources and links.You can...
Smart Call Home
Views: 222
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Average Rating: 0 (0 ratings)
Learn how to quickly configure and register your devices for Smart Call Home in this short instructional video. Cisco Smart Call Home is...
Smart Call Home
Views: 282
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Average Rating: 5 (4 ratings)
Filter Results

Events

November 5th, 2012
Ask the Expert
With Bryan Williams Welcome to the Cisco Support Community Ask the Expert conversation with Cisco  expert Bryan Williams. This is an opportunity to le...
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March 6th, 2012
Webcasts
Bryan is a Technical Marketing Engineer in the Technical Services Product Management group at Cisco. He is an expert in the configuration, registratio...
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March 6th, 2012
Ask the Expert
Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to get an overview of the Smart Call Home and...
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January 16th, 2012
Ask the Expert
With Bryan WilliamsWelcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn about Smart Call Home, an embed...
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Provide answers to questions in this community that are awaiting a correct answer.

Dear ALL,I would like to ask you about the registration of Smart Call home. Is it officially applied for the operation that people who have CSSPD(S...
by aendo
1 week 1 day ago
Dear ALLWe have on-going SCH project implementation for a customer and got a question for a known software defects for SCH feature.Customer  would...
5 months 5 days ago
We are testing Cisco UCS failover\redundancy and when we pulled a Fan from the UCS chassis the email alerts for both up and down only arrived after...
6 months 1 week ago
There are no categories in this community.

Case Studies

Proactive monitoring and automation reduce time to resolution by 80 percent.

Smart Call Home for UCS

Read how Smart Call Home demonstrated its benefits shortly after the company registered its network equipment.

Case Study: IVY Comptech

GMR Group uses Smart Call Home to facilitate interaction with Cisco TAC

Case Study: Construction Company Builds Foundation for Network Maintenance

Need more help?

If you need help beyond what's provided in this community, customers can contact the Smart Services Bureau for help with registration, device configuration, the Smart Call Home portal, or any other assistance they may need while using a Smart Service. This great resource, included with the service, is available globally, 24 hours per day, 5 days a week.

Smart Call Home Wins M2M Evolution Product of the Year

Cisco Smart Call Home Support

Cisco Smart Call Home was recently recognized by TMCnet.com as one of the best machine-to-machine technology products in 2012...for the second year in a row! The M2M Evolution Product of the Year Awards encompass the systems and solutions that deliver on the promise of gathering information regardless of proximity and recognizes companies that made significant advancements in machine-to-machine technologies. Read the full article.

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