Smart Net Total Care Portal Community

Welcome! Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal. Click the links below to access materials for using our service and supported collectors.

Cisco announces the end-of-sale of the Cisco® Threat Awareness Service.

The last day to use the service in the Smart Net Total Care portal is August 1, 2017. After that date the threat awareness information will no longer be available in the portal.

If you have questions please start a discussion in this community.

Subject Views Votes Rating Replies Last replied by
discussion SNTC account setup process
Last Reply 6 min 6 sec ago.
0 1 5 7 ITsupport_RolexUK
discussion SNTC Collector deleting security logs on servers in network.
Last Reply 17 min 39 sec ago.
0 0 0 1 Jarrett Pomeroy
discussion Affected Devices Count is incorrect
Last Reply 3 hours 59 min ago.
0 1 5 4 graham.kirtley
discussion Cancel Upload Processes - BR
Last Reply 14 hours 31 min ago.
0 0 0 5 Supriya Patel
discussion Problem with the registration of the SNTC portal
Last Reply 15 hours 8 min ago.
0 0 5 7 Kevin Kelly
discussion Inventoried switch stack does not appear in the SNTC portal under "All Equipment"
Last Reply 15 hours 56 min ago.
0 0 0 3 Supriya Patel
discussion SNTC Portal TAC SR view
Last Reply 16 hours 5 min ago.
0 0 0 1 Supriya Patel
discussion CSP - Collections fail
Last Reply 18 hours 47 min ago.
0 0 0 0 williammac
discussion No collection jobs since last year
Last Reply 19 hours 22 min ago.
0 0 0 10 ashraj
discussion CSP-C entitlement file generation failed
Last Reply 19 hours 49 min ago.
0 0 5 7 [email protected]..
discussion Assign External Role to User Error
Last Reply 21 hours 11 min ago.
0 0 0 1 Kevin Kelly
discussion SNTC showing false hardware EoL Alerts
Last Reply 22 hours 24 min ago.
0 0 5 25 Chris Camplejohn
discussion Collector 2.7
Last Reply 1 day 1 hour ago.
0 0 5 3 Jarrett Pomeroy
discussion IOS upgrade on Cisco switch
Last Reply 1 day 15 hours ago.
0 0 0 1 Leo Laohoo
discussion Upload to portal from CSPC has been in progress for 6 days
Last Reply 1 day 18 hours ago.
0 0 5 4 jumin
discussion Upload Processing takes a very long time...
Last Reply 1 day 19 hours ago.
0 1 0 1 jumin
discussion Issue in SNTC Portal "Entitlement file generation failed. Please try again. If the issue persists, find help in the community."
Last Reply 1 day 21 hours ago.
0 0 0 8 [email protected]..
discussion 2.7 Upgrade Upload Failure
Last Reply 1 day 21 hours ago.
0 1 0 13 jumin
discussion Processing the file on the portal for more than 30 hours.
Last Reply 1 day 22 hours ago.
0 1 0 1 Suchita Shewale
discussion CSPC not discovering IP addresses
Last Reply 2 days 1 hour ago.
0 0 0 1 [email protected]
discussion CSPC and Service Now
Last Reply 2 days 12 hours ago.
0 0 0 1 tnewell
discussion CSPC 2.7 Missing Captcha Image
Last Reply 2 days 13 hours ago.
0 0 0 1 Supriya Patel
discussion Contract Status on Reports
Last Reply 2 days 15 hours ago.
0 0 0 2 Jarrett Pomeroy
discussion Covered Device showing Not Covered
Last Reply 2 days 17 hours ago.
0 1 0 2 jjm01o
discussion SNTC and Cisco IMC
Last Reply 2 days 19 hours ago.
0 0 5 3 Chris Camplejohn

The community is changing!!

Be sure to bookmark the new support pages (above) and use them in the future to find all the self-help information.

Come back to the community if you still have questions and start a discussion.

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