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Latest News - May 2017


Recent Cisco Technical Support (CTS) Mobile Application Enhancements

Over the last several months, several improvements have been made to the Android and iOS clients including:

  • Significantly improved the speed and responsiveness of My Devices (app load times on average improved by 37%). With My Devices, you can manage your inventories, identify product lifecycle milestones, open cases and more! Watch the demo video (~7min) for a walk through of the utility and learn several tips along the way.
  • Enhancements to Cisco Service Request Search allows up to 1,000 SRs be displayed (prior limit 300 SRs). SR Search now detects SR#s and RMA#s within text strings to minimize number of observed user errors.
  • "My Notifications" stores the last 30 Days of Service Request, generic End of Life, PSIRT and Field Notice related notifications that have been sent to the CTS mobile application. Newly added filters and search allows you to refine your list of notifications, helping you locate important notifications. You can mark notifications read, or delete them entirely. 
  • Hundreds of mobile friendly Cisco Validated Designs have been added within the Product Information section. Categories with new Cisco Validated Designs, Videos and RSS Feeds content will be identified with a blue dot to the left of the menu item(s).
  • The Settings section includes several options for controlling the types of mobile push notifications, and new content, In-App notifications. Watch the demo video (~6min) for more details on how to personalize the notifications you receive.
  • Service Request Trending information (subscribe within "Settings") provides a "Top 5" list of most common Cisco Support Community references, Software Bugs and Error Messages related to your Service Requests.
  • The VCS Service Checker Utility is available under "Tools"
  • Several minor UI/UX improvements were implemented, because the little details matter.
Subject Views Votes Rating Replies Last replied by
discussion Jabber for Android Call Pickup
Last Reply 1 month 1 week ago.
0 0 0 1 joselgo2
discussion About Internal operating System Of Smart Phone
Last Reply 2 months 1 week ago.
0 0 0 1 eventidiscotech...
discussion Cisco Sales Mobile
Last Reply 4 months 5 days ago.
0 0 0 0 yperalta
discussion Regarding webex recordings
Last Reply 4 months 1 week ago.
0 0 0 1 David Dube
discussion Help
Last Reply 4 months 3 weeks ago.
2 0 0 0 Edward.gosnell1
discussion Cisco C819G-4G-A-K9 GPS Configuration
Last Reply 5 months 1 week ago.
10 0 0 0 steven.anthony@...
discussion Cisco Anyconnect Secure Mobility Client
Last Reply 5 months 4 weeks ago.
68 0 5 1 Philip D'Ath
discussion Jabber 10.5.1 for Android won't connect to phone services
Last Reply 5 months 4 weeks ago.
5309 2 5 5 Joshua Brown
discussion Starent ST-16 support PDSN
Last Reply 6 months 1 week ago.
6 0 0 0 csene2005
discussion Authentication error
Last Reply 7 months 1 week ago.
10 0 0 0 jamesmcbean
discussion Outlook authentication problem on Android
Last Reply 7 months 3 weeks ago.
347 0 0 4 hongsam6777
discussion [NEW RELEASE] Cisco Technical Support mobile app 3.16.1 - Notifications, Cisco Validated Designs, Case Trending Information
Last Reply 9 months 2 days ago.
0 0 0 0 David Dube
discussion [NEW RELEASE] - Cisco Technical Support mobile application v3.16 for Android and iOS clients
Last Reply 10 months 2 weeks ago.
0 0 0 0 David Dube
discussion Cisco Anyconnect Secure Mobility Client Kaspersky issue
Last Reply 10 months 3 weeks ago.
82 0 0 0 tysonriggleman
discussion enable disable need help to Hunt Groups in the UCC or the Android Phone
Last Reply 10 months 4 weeks ago.
14 0 0 0 Torsten.Eger1
discussion SBL password expire notification
Last Reply 11 months 2 weeks ago.
0 0 0 0 [email protected]..
discussion CGS 2520 duplicate in power supply and CPU
Last Reply 12 months 4 days ago.
14 0 0 0 MOHAMEDMNAM
discussion 5508 WLAN Controller Guest Egress port
Last Reply 1 year 3 weeks ago.
20 0 0 0 corey.cheever1
discussion Cisco Support Communities now available in the Cisco Technical Support Mobile Application
Last Reply 1 year 3 weeks ago.
36 0 0 0 David Dube
discussion Calling between handhelds
Last Reply 1 year 2 months ago.
4 0 0 1 Philip D'Ath
discussion Cisco Jabber Voice
Last Reply 1 year 3 months ago.
29 0 0 0 dixsbi.cisco
discussion iPhone AnyConnect App
Last Reply 1 year 3 months ago.
52 0 0 3 abedaiwy
discussion Jabber Softphone on iPad
Last Reply 1 year 5 months ago.
39 0 0 1 Prabath Godevit...
discussion Cisco AnyConnect - prevent mobile device login
Last Reply 1 year 5 months ago.
32 0 0 1 Philip D'Ath
discussion Jabber Voice for Iphone 6s
Last Reply 1 year 5 months ago.
17 0 0 0 rickflash55

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