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CTS Mobile Application v3.16 Released

On September 6th, we released new versions of the Cisco Technical Support mobile application for iOS and Android clients. Among the enhancements include:

  • Simplified mobile push notification flow - once a push notification is tapped, you no longer have to confirm whether or not you want to open the app (reduced steps)
  • Added the VCS Service Checker tool which can help identify Jabber login issues, inbound call failures, phone registration failing and XMPP federation. The tool consists of checking if the services (SIP, H323, XMPP, collab-edge) are available in your network.


Our next release targeting early October will include several enhancements including a new section dedicated to Cisco Validated Designs.

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