Issue description:Roomkit system NTP settings change from Auto to Manual - Intermittent changeBehavior:+Forced the change to NTP auto and checked the settings. Reviewed logs found the following - eventlog/application.log noted the following log entry...
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
Installing RTMT 12-14 Versions on Windows 11 requires Java releasesjdk 1.8_0 101, jdk 1.8_0 102; I installed 4 total versions including jdk 11.0.15.1 and jre 1.8.0_341.You must however follow these steps first in order for the install to work otherw...
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Hi,I am reading about Cisco Unity traces and may need a little help with this. The operator mailbox is receiving messages. I want to trace how a call is being routed to this mailbox. I know if a caller into Unity reaches the Opening Greeting and that...
The 0 operator mailbox is not monitored. By default all vm boxes had a 0 option that would put you into that call handler.I have changed the caller input for all vm boxes to ignore when someone presses 0, however calls are still being sent to it.How ...
Cisco C8000V. Cisco IOS XE Software, Version 17.06.05. Trying to implement static PAT to translate SIP traffic between private and public voice gateways.<172.17.20.36:3002> <Cisco NAT 1.2.3.4> <5.6.7.8:5060>ip nat inside source static udp 172...
How can I get the Diagnostic App on a Cisco wireless 840 phone. The phone does not have the App and it could be useful in troubleshooting an issue we are having with the device. Cisco's literature mentions the Diagnostic App, but I cannot find it a...
I've recently inherited a new network as part of beginning a new job. Historically, my exposure to voice is pretty limited. Without getting into the details of what lead to it, as it's not relevant, after performing a reset on an 8851, the phone gr...
Hi guys,I receive this error every time I perform a Presence Backup...any idea? I got a cluster with 2 servers and the System version is 9.1.1.10000-8=====================================================Server : CR1PRD108Feature : IM_AND_PRESE...
In CCX 11.5, user.makeCall() always dialed a call but with 12.0 and 12.5, no call is dialed. Release notes say nothing about it - nothing in the logs either. Was this API deprecated from 11 to 12?
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