Support Community Help

In this Cisco Support Community technical help section, learn how to rate expert documents, ask troubleshooting questions, find answers on wireless, datacenters, network security, and internet collaboration solutions.

Getting Started


The Cisco Support Community is an engaging, full-featured, self-service, content-filled, technical support community; newly redesigned and packing more features than ever before. Since 2000, The Cisco Support community provides an online site and collaboration tools to quickly find answers to questions, troubleshoot, research independent reviews on products, and discover enhanced connectivity techniques and optimization questions. 

So, what are you waiting for? Have you registered for a Cisco User Login?

 

Registering on the Cisco Support Community

If you are a new user, click the “Register” link in the top right corner of the Cisco Support Community site. Locate Create a New account from the right-side of screen block, and click “Register Now” button. Registration is open and free to general users.

How do I log in?

If you are already a registered user, use the URL https://supportforums.cisco.com and click on the "Login" link in the top right hand corner; enter your Cisco.com UserID and password. You’ll want to check out the new and expanded Profile area, and see how you can expand your reputation, find new features and settings. It’s a more comprehensive area to showcase your expertise!  

 

What if I forget my password?

On the Login screen, click the link “Forgot your user ID and/or password?

 

How do I change my password?

On the Login screen, click the link “Forgot your user ID and/or password?

 

Browser Support

For the optimium experience within the Cisco Support Community and throughout Cisco.com, the best solution is to ensure your browsers are up to date. The following browsers are recommended.

Browser Type

OS Platform

Desktop Platforms

 

Chrome latest official release

MacOS 10.5 and above, Windows XP/Vista/7/8

Firefox latest official release

MacOS 10.5 and above, Windows XP/Vista/7/8

Safari latest official release

Mac 10.5 and above

Mobile Platforms

 

Chrome latest official release

Android 3.2 and later

Safari / Chrome

iOS 5.0 and later

Android Browser

Android 3.2 and later

 

Mobile


With responsive technology, the Cisco Support Community web site now supports mobile browsers on all main-stream operating systems including Android, iOS, Windows Phone and BlackBerry. You may access the full feature set of the Cisco Support Community with your favorite phones and tablets by simply opening the URL https://supportforums.cisco.com in the browsers on your mobile devices. App downloading is not necessary anymore.

The global navigation bar as seen on the website is now replaced with a Toggle Menu button on the top right of the screen. The Toggle Menu hides the main menu and users can toggle through menu items by clicking on this button. Press or tap on the Toggle Menu button on the top right to slide in the main menu from the right pushing the screen to the left. The Toggle Menu has all the global navigation menu items as on the web in addition to some mobile specific items menu items.

You will see the following top level menu options in the Toggle Menu:

  • Login/Register
  • Search
  • Language
  • Contact Us
  • Help
  • Follow Us
  • Directory
  • Expert Corner
  • Community Corner
  • Community Resources
  • Cisco

Please note that the Toggle Menu is displayed on mobile phones and Tablets in Portrait mode only. Tablets in Landscape orientation will behave similar to the web.

Creating Content

As an authenticated and logged in user, you will be able to create all types of content from a mobile device. The Actions Menu for creating content is in the Toggle Menu. Follow the same steps as on the web for creating Discussions, Blogs, Documents, Videos, and Events. Rich text editing features are not available on a mobile device.

Uploading Files

You can attach and upload only images and videos when creating content from a mobile device.

Browser, Device and OS Support

The following devices and OS are supported when accessing the website from a mobile device:

  • iOS 5.0 and above for iPod Touch, iPhone, iPad, and iPad mini
  • Android version 2.3 and above for Android 5” phones
  • Android tablet running OS 3.x and above for Android 8” and 10” tablets
  • Windows 8 – Windows Phone and Nokia Lumia 900 series and above
  • Blackberry 10.0 – Blackberry Z10 and above

  Browsers:

  • Native Android mobile browser
  • Safari
  • Chrome
  • Mobile IE browser
  • Native Blackberry browser

Community Resources

Press/tap on Community Resources from the Toggle Menu on a mobile device to access the following Cisco Support Community specific resources:

  • Security Alerts – Access to Cisco’s  security related resources
  • News – Access to Cisco’s Technology news site
  • Video – Access to Cisco and Cisco Support Community’s YouTube channels
  • Podcasts – Access to Cisco’s podcasts
  • Technical Documentation – Access to Cisco’s technical documentation portfolio

Videos

You can access YouTube Channels of both Cisco and Cisco Support Community from the Toggle Menu. Tap on Community Resources and then tap on Videos. You will see the following two menu options:

Cisco YouTube

Cisco Support YouTube

Tapping on either will redirect you to the corresponding YouTube channel.

Video Play in BlackBerry Browser
The video playing of Cisco Support Community leverages Adobe Flash technology. For BlackBerry Z10 Browser, Adobe Flash is off by default. To turn on Adobe Flash, please follow the following instruction. Open the BlackBerry Z10 browser. At the bottom right of the screen, next to the address input window, press the 3 vertical white dots. It opens the menu. Click on the Settings menu item, and then click on Display and Actions menu item. Scroll down and turn on Adobe Flash option. Now, the videos should be playable on the BlackBerry browser.

Add To Calendar on Windows Phone
The iCal (.ics) file for adding events to the calendar of your Windows phone or tablet cannot be processed without 3rd-party Apps. iCalendar Import is a free App that import iCalendar events into your Windows Phone calendar. [click here to find it]

On your Windows phone or tablet, go to the app store, search, download and install iCalendar Import app. Visit an event page on Cisco Support Community from your Windows phone and tablet. Click on Add to Calendar dropdown, select iCal. Once the file is downloaded, tap the file as prompted by the phone UI. The iCalendar Import app is then invoked and adds the event to the calendar of your Windows phone or tablet.

Search on Mobile

Press/tap on the Toggle Menu to access the global search bar on a mobile device. You will have the same option to search either Cisco.com or Cisco Support Community.

General Questions

Please send an e-mail to csmfeedback@cisco.com with any questions or feedback about our responsive website.

Other Cisco Resources

In addition to the resources available on the web, you have additional resources when accessing the site from a mobile device. Press on Cisco from the Toggle Menu to see the following menu options:
Products – Access to Cisco’s Products website
Services - Access to Cisco’s Services website
Solutions – Access to Cisco’s solution portfolio
Global Support Numbers – Access to Cisco’s global support numbers

 

 

Home Page


The Cisco Support Community Home Page has undergone a major re-design to transform the community into a highly effective networking destination where users can connect, collaborate and co-create through a personalized experience. This new home page is geared towards giving users like you the ultimate user experience.

Now when you land on the home page we will be providing resources to get you quickly to what you need. Do you have a question? Is there an answer already provided in the community? How quickly can you find that answer? Can your experience be personalized so every time you come to the community the right content is served? Discover our brand new Flipboard tool, Community Directory, User Account and Profile, and Notifications Count. These and several other new features are found on the new home page.

Please take some time to browse through and discover for yourself. We welcome any feedback or suggestions. Submit an email to supportforums-info@cisco.com.

 

Directory – Navigating to a Community

The Cisco Support Community is made up of communities and sub-communities. This enables you to navigate to a specific community topic or general interest area. Hover your cursor over the Directory tab to display the drop down panel listing all communities. Scroll through until you find the topic area you are looking for. Click on any link and be sent to the landing page for that community or sub-community.

Locked Community (Key symbol):

The key image prefix for a community means these are closed collaborative communities. To subscribe or get more information, please send an email to supportforums-info@csico.com.

Expert Corner – Top Contributors, Leaderboard, Knowledge Sharing

Looking for exclusive topics, events, and highlighted activities from Cisco Top Experts? Select the Expert Corner link in the Global Navigation, or from the dropdown menu on mousehover: Top Contributors, Leaderboards, Knowledge Sharing, and Experts Bureau. Hover your cursor over the Expert Corner to display the drop down navigation listing. Click on any of the links to be sent to the respective pages..

Community Corner – Ideas, Social Media

In the Community Corner, you will find topics of interest regarding the Cisco Support Community. From announcements to upgrade releases, fun participation games and charities, unique news, and socialized chat discussions. The Community Corner is the section that provides insight and information to the behind the scene of the site.

Hover your cursor over Community Corner to display the drop down navigation listing. Click on any link to be taken to the specific landing page.

Global Navigation - Mobile

The global navigation bar as seen on the website is now replaced with a Toggle Menu button on the top right of the screen. The Toggle Menu hides the main menu and users can toggle through menu items by clicking on this button. Press or tap on the Toggle Menu button on the top right to slide in the main menu from the right pushing the screen to the left. The Toggle Menu has all the global navigation menu items as on the web in addition to some mobile specific items menu items.

You will see the following top level menu options in the Toggle Menu:

  • Login/Register
  • Search
  • Language
  • Contact Us
  • Help
  • Follow Us
  • Directory
  • Expert Corner
  • Community Corner
  • Solutions

Please note that the Toggle Menu is displayed on mobile phones and Tablets in Portrait mode only.

Tablets in Landscape orientation will behave similar to the web.

 

Flipboard Tool

The Flipboard tool is a central feature on the home page that powers the core functionality of the Cisco Support Community. It highlights the core and most functional activities you need to ask questions or find answers to your most on demand questions. Users to the site will have the ability to toggle between 4 tabs in order to:

  • Ask a Question
  • Answer Questions
  • Explore Community News
  • Participate in Events

Ask a Question

Do you have a question? Do you wonder if this question has already been answered in the community? How can you save yourself the effort? This navigation bar is displayed on the home page of CSC as the 1st and default displayed button in the flipboard. Ask a Question enables a user to type and submit a question in order to seek a reply from the community.

  1. When you come to the Cisco Support Community home page the Flipboard widget is displayed on top of the page and Ask a Question is the first of 4 tabs displayed vertically. As a logged-in user, Ask a Question allows you to do 2 things in 1 action.
    1. First since you are not sure if your question has already been answered in the community, type your question in the text space to search for an answer. If the question already exists you will be provided with results that match your question.
    2. If none of the results resolve your problem then you can proceed to click on the Ask a Question button in order to create and post your question.
  1. The contents of your initial search/question are carried over into the Title Box for the Question so you don’t have to re-enter but you can choose to edit your Title with a maximum of 90 characters. Use the most descriptive and relevant Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  2. Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  3. The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  4. The “Mark as a Question” box is by default checked since you are posting a question you will like to see answered.
  5. Select / Review the Community/Sub-community Hierarchy you want to post your question to.  For example if your question is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your question be posted to the right area where the users have the matching expertise to answer your question as quickly and accurately as possible.
  6. Be sure to add tags to provide additional associated keywords that will increase search results.
  7. Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  8. Click to Save Draft, Preview, or go ahead and Post to the designated community.
  9. Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  10. Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  11. Once you identify a reply that best solves your problem please do come back to the community to mark the question as answered. Your answered question will now provide a great resource to others in the community.

Answer Questions

  1. The Answer Questions tab is the 2nd tab on the Flipboard tool. As a logged-in user, Answer a Question allows you to view questions that have no replies and answer them in order to gain points. This is another proactive approach to finding solutions for our users and rewarding those who provide the answers. Take some time to review the questions. Can you answer any of them?
    Go ahead and give it a try! Earn points and join our leaderboard.
  2. Every time you go to the home page of the Cisco Support Community or refresh the page the most recent questions posted to the community will be displayed based on chronological order.
  3. As a logged in user you can customize the questions that get displayed to you. Only the most recent questions that have not been replied to from the communities that you indicated interest in will be displayed to you, giving you a higher probability to answer them and earn points.
  4. When you click on the View More Questions link, it will take you to a landing page displaying the most recently posted questions in the discussions tab.

Explore Community News

Find information, news, highlights, awards, resources, special games & challenges, newsletter archives, and more!

Participate in Events

Quickly find Ask the Experts Q&A discussions, Webcasts, Meetups, and more that are coming soon.

 

Our Suggestions for You

Modify Your Interests

As part of refining your community experience to be constantly engaged and exposed to content that you are interested in, we have also introduced the Modify Interests feature. This allows you to personalize your content and community experience by selecting the communities and areas that you are interested in and being served with that content when you are logged in.

 

Your Stuff Widget


Similar to the Flipboard tool the “Your Stuff” widget is a tool on the Cisco Support Community home page that captures a snapshot of your community activity and stats. It gives a personalized view of your contributions to the community. Your name will be displayed as part of the widget’s title, for example “John Smith’s Stuff”.

This widget resides in the top right hand corner of the home page usually underneath the global navigation header and will only be displayed when you are logged in. When logged in you will have the ability to toggle between 4 tabs:

  • Stats
  • Activities
  • Shortcuts
  • Following

Stats Tab

The Stats tab is the default displayed tab on “Your Stuff” widget. Highlights of the Stats tab include:

  • Displays the sum total stats for your contribution and activity across the Cisco Support Community.
  • Displays points accrued and a snapshot of the areas in the community that you have recently been active in or earned points for.

For a more detailed breakdown of your activity and points earned click the link to your user profile page; and view your community activity, notifications, and reputation tabs.

Activities Tab

The Activities tab displays your most recent activity on the Cisco Support Community with clickable links to each activity.

  • Click on the Activity Tab to view up to the 10 most recent activities you performed.
  • Each displayed activity will display when it was created in the community
  • Click on the title link of the content you contributed to, to be taken to the actual landing page for that link
  • You can also click the View all Activity link to be taken to the Community Activity tab on your User Profile page.

Shortcuts Tab

The Shortcuts tab displays up to the 10 most recent links you bookmarked in the Cisco Support Community

Following Tab

The Following tab retrieves and chronologically displays up to 10 the most recent activities from people that you are following on the Cisco Support Community.

 

Rating Content: Discussions, Documents, Blogs, Videos


The rating system is designed to help members find quality information faster and to acknowledge those members who contribute highly technical content to the Cisco Support Community.

 

What do ratings mean?

Any registered member can rate a discussion post, blog, video, and document. You must be logged in to submit a rating. Ratings are on a scale from 1 to 5:

RatingDescription
Cisco Support Community 5 stars rating reputationExtremely Helpful
Cisco Support Community 4 stars rating reputationVery Helpful
Cisco Support Community 3 stars rating reputationHelpful
Cisco Support Community 2 stars rating reputationSomewhat Helpful
Cisco Support Community 1 star rating reputationNot Helpful
Cisco Support Community star rating reputationThe reply asked for more information

If you originate a discussion question, you also have the opportunity to indicate when a response has resolved your issue.

Please take the time to do so, as this is a helpful way for others to find solutions to their issue.

 

Why should I rate content?

If you see a post (Discussion Reply, Blog, Video, or Document) that you think deserves recognition, please take a moment to rate it. You'll be helping yourself and others to quickly identify useful content -- as determined by members. And you'll be ensuring that people who generously share their expertise are properly acknowledged. As posts are rated, the value of those ratings are accumulated as "points" and summarized on the Member Profile page and on each member's Preferences page.

 

How do I Rate Support Community Content?

For more information, please refer How do I Rate Content in the Cisco Support Forums?

 

Where can I see my average rating and points?

Click on the user profile and go to "Reputation" tab as shows below. You will see the average overall rating of all your posts/content, followed by the total number of ratings received. You will also see a breakdown of points by community and content type.

Rating Badges:

 

Star BadgeOverall Points Needed
red outline

Super Red

40,000 and above
super blueSuper Blue32,500 -39,999
super goldSuper Gold
25,000 - 32,499
super silverSuper Silver
17,500 - 24,999
Super BronzeSuper Bronze
10,000 - 17,499
purplePurple
4,500 - 9,999
greenGreen
3,000 - 4.499
red starRed
2,250 - 2,999
blue starBlue
1,500 - 2,249
Gold StarGold
750 - 1,499
SilverSilver
250 - 749
bronzeBronze
100 - 249

Discussions


The Cisco Support Community Discussion forums are the foremost destination to search and discover answers to technical questions. Use the Search function to see if your issue has already been answered, being discussed, or asked yet.  If you haven’t found a similar question, log in and post your question in the best topic area.

 

How do I start a discussion?

Discussions are open to all users on the Cisco Support Community, but you must be logged in to be able to start one. Once logged in, you can create a new discussion from the Actions Widget on the home page or any community page, as well as from the Ask a Question tab on the Flipboard widget.

 

From the Flipboard Widget on Home Page - Ask a Question Tab:

  • back to topWhen you come to the Cisco Support Community home page the Flipboard widget is displayed on top of the page and Ask a Question is the first of 4 tabs displayed vertically. As a logged-in user, Ask a Question allows you to do 2 things in 1 action.
  • First since you are not sure if your question has already been answered in the community, type your question in the text space to search for an answer. If the question already exists you will be provided with results that match your question.
  • If none of the results resolve your problem then you can proceed to click on the Ask a Question button in order to create and post your question.
  • The contents of your initial search/question are carried over into the Title Box for the Question so you don’t have to re-enter but you can choose to edit your Title with a maximum of 90 characters. Use the most descriptive and relevant Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  • Select / Review the Community/Sub-community Hierarchy you want to post your question to.  For example if your question is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your question be posted to the right area where the users have the matching expertise to answer your question as quickly and accurately as possible.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or go ahead and Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem, please do come back to the community to mark the question as answered. An answered question provides a great resource to others in the community.back to top

From the Home Page - Actions Widget

  • Action TabWhen you are logged-in, choose the “Create Discussions” button in the Action Menu from the Home Page or any community page.
  • Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  • Select / Review the Community/Sub-community Hierarchy you want to post your question to.  For example if your question is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your question be posted to the right area where the users have the matching expertise to answer your question as quickly and accurately as possible.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem please do come back to the community to mark the question as answered. Your answered question will now provide a great resource to others in the community.

From the Community Page - Actions Widgetback to top

  • When you are logged-in, choose the “Create Discussions” button in the Action Menu from the community page you have navigated to.
  • Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins. You will need to provide Alt text, Title, and Description. This data helps in search optimization. You can use the same text for each.
  • You can Review the Community/Sub-community Hierarchy your question will be posted to.  Because you are already in a specific sub-community that you manually navigated to, your community and sub-community will be auto-filled.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem please do come back to the community to mark the question as answered. Your answered question will now provide a great resource to others in the community.

Vote on a Discussionback to top

During search if you find a similar question/problem posted by another user waiting to be answered, you may click on “I have this problem” button instead of creating/posting a duplicate question. Voting a question adds weight to the issue and is more likely to be seen by experts looking to solve troubleshooting issues.

Use documents to post technical questions?

If you have a technical question, the most efficient way to get your answer is to post your question in Cisco Support Community Discussion Forum. To post, you must be logged in with your Cisco.com credentials.

Respond to a Reply

To post, answer, or reply back to a question in the community, you must be logged in with your Cisco.com credentials.
Once you are logged in, you can go to the discussion thread you started to respond to a reply provided. You need to click on the "Reply" button located at the bottom right side of each of the replies provided in the thread. You can choose to respond to a specific reply within the thread by clicking on the Reply button or you can click the main Reply button at the top to reply and post the latest reply to the thread.

Mark a reply as 'Correct Answer'

You can mark/select one or more replies as correct by clicking on the 'Correct Answer' button shown below.

Topics marked as Questionsback to top

Topics are marked as questions so that users can provide replies and if identified to be correct or helpful be rated or marked as correct to gain points. If the author of the thread marks his/her discussion topic as a question, he/she has the ability to go back to the discussion and mark a limited number of replies as "Helpful" by rating them. Users  who’s replies are rated will earn points per the type of rating they received.

How do I Open a Service Request Within a Discussion?

Cisco Support Community (CSC) users will now have the capability to open a Service Request (SR) from within CSC Discussions. This will provide a more user friendly experience along with ability to have all the context of a discussion thread tagged to your SR and available to TAC Engineers. This will enable a more efficient and thorough resolution to your service request.

 

Documents


Creating a New Document

Documents are open to all users on the site; however you must be logged into the Cisco Support Community to be able to create one. Once you’re logged in you can create a new document from the Actions Tool on the home page or any community page. On the document creation page you will have the option to either create a new document from scratch or upload an existing document file.

Creating or Uploading a New Document from the Home Page

  1. When you are logged-in, choose the “Create Document” button in the Action Menu from the Home Page. You can also create a new document from any community page.
  2. Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  3. Type the content for your document into the Rich Text Editor space. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  4. The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins. You will need to provide Alt text, Title, and Description. This data helps in search optimization. You can use the same text for each.
  5. If you are creating this new document from the home page then select/review the Community/Sub-community hierarchy you want to post your document to.  For example if your topic is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your document to be posted to the right area where other users searching for this type of information can find your content.
  6. Be sure to add tags to provide additional associated keywords that will increase search results.
  7. Attachment versus Document PREVIEW
    NOTE that there are 2 Choose File buttons below the rich text editor:
    Add a New File and Add Attachments. The Add a File “Choose File” button is for when you are uploading an existing document rather than typing in the content into the rich text editor. The Attachment “Choose File” button is for when you have written in your content in the rich text editor and need to attach a file for further illustration.


    In this example you are creating a new document where you are typing in your content so select the Attachment “Choose File” button if you need to attach a file.

    Allowed file types: txt rtf doc docx xls xlsx ppt pps ppsx pptx pdf odt odp ods jpg jpeg png gif zip. Files must be less than 256 MB.
     
  8. Do you have a file you need to attach to your document to provide further illustration? Go ahead and in the Attachment box below the rich text editor click to “Choose File” and then click to “Upload” your file. You can upload multiple file types.
  9. Click to “Preview”, or “Save” to Publish to the designated community.
  10. Once document has been published there will be a pop up message confirming that it was successful with a clickable link to view the document.

Creating or Uploading a New Document from a Community Page

  1. When you are logged-in, choose the “Create Document” button in the Action Menu from any community page.
  2. Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  3. Since you will be uploading an existing document you will NOT need to type any content into the Rich Text Editor space.
  4. This document will be uploaded to a specific sub-community so there will be NO need to navigate to another community unless you determine that it should be posted to a different Community/Sub-community hierarchy. You will have the ability to change which sub-community the document gets uploaded to.
  5. Be sure to add tags to provide additional associated keywords that will increase search results.
  6. Attachment versus Document PREVIEW
    NOTE that there are 2 Choose File buttons below the rich text editor:
    Add a New File and Add Attachments. The Add a File “Choose File” button is for when you are uploading an existing document rather than typing in the content into the rich text editor. The Attachment “Choose File” button is for when you have written in your content in the rich text editor and need to attach a file for further illustration.


    In this example you are uploading an existing document so select the Add a New File “Choose File” button

    Allowed file types: txt rtf doc docx xls xlsx ppt pps ppsx pptx pdf odt odp ods jpg jpeg png gif zip. Files must be less than 256 MB.
    .
  7. Go ahead and in the Add a New File box directly below the rich text editor click to “Choose File” and then click to “Upload” your file once you have selected it. You can upload multiple file types.
  8. Click to “Preview”, or “Save” to Publish to the designated community.
  9. Once document has been published there will be a pop up message confirming that it was successful with a clickable link to view the document.

Rating a Document

Logged in users can rate documents. Show your support and encouragement for more quality document content and give the piece a rating.

Documents


Creating a Table of Contents

Create your document with your headers as ‘heading 3’ (<h3>) text You can do so by selecting the header you would like to show up in the table of contents, and selecting the left most font drop down that has options like this:

 

.

After you have selected all of your headers that will show up in the Table of Contents, Go to the top of the page and put the following text:

 

.

This will generate the table of contents dynamically once you save your document. Which will look something like this:

 

 

.

Blogs


Creating a Blog?

Blogging is open to all registered users on the Cisco Support Community, via special requests. However, all blogs are moderated for blog style and content. Blogs should be in first-person tone, written in the style of an article or editorial piece. You can also share articles/blogs from other websites by copy/pasting the content, but only if you provide the originating post link, with proper citing. 

  • When you are logged-in, choose the “Create Blog” in the Action Menu from the Home Page or any community page.
  • Enter your Title, maximum of 90 Characters. Use the strongest Keyword as your first word in the title for optimal search engine traffic.
  • Enter the blog content into the Rich Text Editor. Use the features of the editor to change type styles, add jumplinks (like a table of Contents), insert links, and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins. You will need to provide Alt text, Title, and Description. This data helps in search optimization. You can use the same text for each.
  • Copy and Pasting from MSWord is NOT Recommended.
  • Helpful Hint! End your blog asking for comments and ratings!
  • Select / Review the Community Hierarchy you want to post in. Note, in most cases we do not allow publishing on the top/general topic containers (ex Security).
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Save Draft, Preview, or Publish.
  • Drafts will be saved and you can retrieve from the Drafts tab within your user profile.
  • Preview allows you to see how your content will render.
  • Publish sends your blog to the Moderation Queue to check style/format just to make sure our blogs stay in the blog format.
  • Files must be less than 256 MB. Allowed file types: txt rtf doc docx xls xlsx ppt pps ppsx pptx pdf odt odp ods jpg jpeg png gif zip.

Please do not post direct questions that you need answered in the blog section, as your question may not get answered in a timely manner, and our blog moderators will reject outright questions, that are not rhetorical writings. If you are interested in other participations or need help/advice on blogging, please send an email request to cscblog@cisco.com for further consideration.

 

Rating a Blog

Logged in users can rate blogs! Show your support and encouragement for more blog content by rating the post.

 

Videos


Videos provide a deep, media-rich, content experience for easy consuming and more personal engagement. We often learn more effectively through a lecture or a demonstration of a complex process-procedure.

The Cisco Support Community provides video upload complete with quick social media sharing, user ratings feedback, and comment areas.

File formats:

Preferred video filetypes are *.mp4 and *.mov formats to ensure optimal viewing quality. Video formats of *.flv, *.f4v, and *.asf are not supported for viewing videos on mobile platforms

Ensure you have one of the following browser and Flash versions installed to view videos:

 

Windows PC

Mac

Browser

Chrome
Firefox 3.0.1 or higher
Internet Explorer 6 SP1
Internet Explorer 7
Internet Explorer 8
Internet Explorer 9
Internet Explorer 10[1]
Safari 3.2.2 or higher
Safari 4 or higher

Chrome
Firefox 3.0.1 or higher
Safari 3.2.1 or higher
Safari 4 or higher

Flash

Flash Player 11.1 r102+
Flash Player 11.0 r1+
Flash Player 10.3 rxxx
Flash Player 10.2 rxxx

Flash Player 11.1 r102+
Flash Player 11.0 r1+
Flash Player 10.3 rxxx
Flash Player 10.2 rxxx

 

Upload Video from Home Page

  1. When you are logged-in, choose the “Create Video” button in the Action Menu from the Home Page or any community page.
  2. Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  3. Click on the “Select” button in order to choose a video file to upload.
  4. The Select a File pop up window will be displayed showing the options to “Upload Video” or select from existing uploaded video files displayed in thumbnail size.
  5. Click on the upload video button in order to select your video file.
  6. Then Click on “choose file” button to navigate and upload the video from your local computer. This might take some time to complete depending on the size of the file so be patient.
  7. You can upload multiple file types but in case you are not sure please read further details on attaching files over here, including file size limits.
  8. Add the description for your video.
  9. There are also additional advanced attributes you can select from if you choose to.
  10. Once your video file is uploaded you can click to
  11. Type your description for the video into the Rich Text Editor space that is labeled as “Additional information.” Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  12. The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  13. Select / Review the Community/Sub-community Hierarchy you want to post your Video to. For example if your video is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your Video be posted to the right relevant area
  14. Be sure to add tags to provide additional associated keywords that will increase search results.
  15. Click to Save Draft, Preview, or Post to the designated community.
  16. Once video has been published there will be a pop up message confirming that it was successful with a clickable link to view the video.
  17. Note: By default, all videos are active and viewable as soon as they upload. However, sometimes you may find a video as inactive right after the upload until it is ready for playback as it is still being transcoded. Transcoding time varies by the file and depends on size, upload speed etc. 

Upload Video from a Community Page

  1. When you are logged-in, choose the “Create Video” button in the Action Menu from any community page.
  2. Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  3. Since you will be uploading an existing video you will not need to type any content into the Rich Text Editor space.
  4. This video will be uploaded to a specific sub-community so there will be no need to navigate to another community unless you determine that it should be posted to a different Community/Sub-community hierarchy. You will have the ability to change which sub-community the video gets uploaded to.
  5. Be sure to add tags to provide additional associated keywords that will increase search results.
  6. Go ahead and in the Add a New File box directly below the rich text editor click to “Choose File” and then click to “Upload” your file once you have selected it. You can upload multiple file types but in case you are not sure please read further details on attaching files over here, including file size limits.
  7. Click to Save Draft, Preview, or Publish to the designated community.
  8. Once video has been published there will be a pop up message confirming that it was successful with a clickable link to view the video.

Knowledge Sharing Program

Ask The Experts

This section will re-purpose content from the discussions and documents sections in the community. Cisco experts engage in discussions with Community members on specific networking issues. Each event runs for a two-week period, during which you may post questions on the featured topic for the expert to answer.

Meetups & Google Hangouts

Cisco's Experts share their knowledge though Meetups and Google Hangouts

Webcasts

Cisco's technical support experts and Distinguished Support Engineers share their knowledge and perspectives with fellow Cisco Support Community members in live webcasts across the Communities.

Tech Talks

Tech-Talk enables Cisco experts to share their insights on specific topics based on most common technical conversation themes happening in the Community. Tech-talk delivers relevant content with quality audio/video that our customers would love to see. The dialogue also includes many real-life questions that users are asking in the technical community.

Facebook Forums

Facebook Forum is an hour long live chat with a Cisco expert on a certain topic that takes place every month.

 

What is the Experts Bureau Program?

Looking for Experts in your Technology of Interest? Use the Cisco Experts Bureau to find, connect, and follow recognized Subject Matter Experts and the programs they participate in regularly. The Experts Bureau comprises Cisco employees as well as Partners and Customers who have contributed to, or been selected for knowledge sharing programs on the Cisco Support Community, such as Webcasts, Ask the Expert Events, Facebook Forums, Tech-Talks, Blogs, Documents and Expert Videos.

How Can I Join?

If you have interest in participating, apply online through this simple form. After applying, a member of the Cisco Support Community team will be in contact with additional details.

Events Top Contributors

What is the Events Top Contributors Program?
The Events Top Contributor Program recognizes experts in the Cisco Support Community (CSC) that host technical events (Webcasts, Ask the Experts, Tech Talks, and Social Events.)  With this program, Cisco recognizes the positive, valuable influence that our top experts exert on the communities.

Who is eligible to be an Events Top Contributor?
Experts who actively participate in the community and perform technical events To qualify for consideration, you must be an active participant in events in the community, and maintain a professional attitude in the community that makes you credible and accessible to the community. You must also be at least 18 years of age.

This program is intended to recognize Cisco customers, partners, and employees who contribute in the communities with events and are active members of the community.  Cisco reserves the final right to select or remove Events Top Contributor status for an individual.

Who are the Events Top Contributors?

You can find the list of the Events Top Contributors here.

How can I become an Events Top Contributor in the Support Community?
Support Community is continually looking for experts that can share their knowledge and expertise through events. The more you volunteer to do events in the community, the higher opportunities to be selected for an event. Cisco Support Community managers select the Cisco Events Top Contributors each year on the Support Community. The panel reviews community events done from the previous 12 months, as well as content posted in the community. The nominees are then evaluated on technical knowledge, community influence, leadership, and the quantity and quality of the contributions in events and content (responses to questions, documents, videos and blogs.) We have intentionally set a high bar for this reward.  However, Cisco and the Support Community reserve the right to subjectively consider different levels of contribution for certain technologies and languages.

How long does the Cisco Events Top Contributor last?
Once selected, the award is yours to keep and display while you are active on the communities. Benefits last for one year. Members must qualify each year to retain their status and benefits.

What are the benefits of being an Events Top Contributor?
Events Top Contributors will have an "icon" Events-Top-Contributor-icon-16x16.png placed next to their username on the communities to recognize their achievement. Cisco experts will also be able to add their badge in the internal Cisco Directory.  In addition, any Event Top Contributor may add the badge in their social media channels. The badge will indicate their status and display the type of achievement (for events and content.)  In addition to this public recognition, Top Event Contributors are recognized by their peers and managers, and by external members of the community. As the program evolves, Events Top Contributors winners may see additional benefits.

What the Top Events Contribution badge means?

The Events Top Contributor icon Events-Top-Contributor-icon-16x16.png recognizes experts that volunteered and  performed a good number  of high quality events in a calendar year as well as having an active participation in the community.  Events include Webcasts, Ask  the Experts, Tech Talks, and Social Media events and others in the future that we might launch.

When are Events Top Contributors designations awarded?
Nominees are reviewed in January and awards are given out in February of each year. Cisco reserves the right to induct experts at other times as deemed necessary.

What does Cisco expect from its Events Top Contributor Awardees?
We only ask that you continue to be a positive influence in the community and represent Cisco with the highest level of standards.  This is our way of acknowledging and rewarding your achievements, not asking for more.  As with all community members, awardees must adhere to the Support Community acceptable use policy, they also need to adhere to the Cisco Code of Business Conduct.

How do I volunteer for an event?
You can volunteer for an event by filling out a quick form in the Experts Bureau or by contacting Litsa Pitsillidou and Monica Lluis. They have a calendar of events that happen on specific dates and they will be happy to fit you in the calendar as we see it fits.

What topics are appropriate for an event?
The purpose of the events is to present to our customers and partners ideas, troubleshooting and configuration tips, overviews of new products and in- depth technical topics.

Who can I contact if I have more questions about the Events Top Contributors Program?
If you have any questions or comments regarding this program, please contact us at csc-events@external.cisco.com

Community Spotlight Awards

What is the Community Spotlight Awards?

The Community Spotlight Awards recognizes members whose significant contributions designate leadership and commitment to their peers within their respective communities, including the Cisco Learning Network (CLN) Cisco Support Community (CSC) and the Cisco Developers Network (CDN). Spotlight awardees are designed to recognize and thank individuals who help make our communities the premier online destination for Cisco enthusiasts.
Each Cisco community may have slightly different Spotlight Awards.

Who is eligible to be a Spotlight Awardee?

Registered members except current Cisco Designated VIPs and Hall of Fame members of the Cisco Support Community. Cisco employees may also be eligible for certain awards.

How long does the Spotlight award last?

This varies based on the award and community. Most awards on the community will last between one to three months.

What is the benefit of being a Community Spotlight Awardee?

Community Spotlight Awardees will be highlighted and recognized throughout the community. Awardees will have a "badge" community-spotlight-16x16.png placed next to their username on the communities to announce their achievement. The badge will indicate their Community Spotlight Awardee status and display the details of their award (e.g., Members Choice Award). After the award period is complete the "badge" will display in the user profile.

Is there a limit on how many Spotlight Awardees there can be at any given time?

No, however there may be some periods of time we don't have any awardees if no one qualifies.

What does Cisco expect from its Spotlight Awardees?

We only ask that you continue to be a positive influence in the community. This is our way of acknowledging your achievements, not asking for more. As with all community members, awardees must adhere to the Support Community acceptable use policy.

Who can I contact if I have more questions about the Community Spotlight Program?

If you have any questions or comments regarding the Support Community Spotlight Program, please contact us at csc-spotlight@external.cisco.com.

 

What are the categories for Support Community Spotlight Awards?

To start, the Community will have the following Spotlight Awards but expect more to come:

Members Choice

This award is intended to give our members the ability to acknowledge fellow community members efforts. If you feel a member has excelled on the Support Community please nominate them by sending an email including why they deserve the award to csc-spotlight@external.cisco.com.
Award Duration: 1 month

Small Business Awards

The Small Business Support Community award recognizes the top Small Business Community participants. These high active knowledgeable participants will be hand-picked by members of the Cisco SMB team.
Award Duration: 1 month

Mobile App Contributor Award

This award is intended to recognize a CSC member who has actively contributed utilizing our mobile applications; currently iPhone or iPad, and has had a positive impact towards Cisco Support Community. The awardee is chosen by the Cisco mobile applications team.
Award Duration: 1 month

Document or Video Award

This award is intended to recognize CSC members who have contributed a document or video that has been of significant value to fellow Cisco Support Community members. The awardee is chosen by Cisco Support Community Team based on member ratings.
Award Duration: 1 month

Rookie Award

This award is intended to recognize our new members who actively contribute to the Cisco Support Community. The award is calculated as follows:
We take the current award month and look at all new CSC registrants 4 months prior. Of those members, we then sum all their CSC contributions for the 3 months leading up to the award month.
The member who has added the most content (discussions, replies, documents, videos) earns the Rookie Award.
As an example, a new user registers for CSC in the month of January. That user would be eligible for the May Rookie Award. To win, that user would need to create the most combined content of all the new January CSC registrants during the months of February, March, and April.
Award Duration: 1 month

Questions Answered Award

This award is intended to recognize a Support Community member whose contributions have resulted in answering the most number of questions on our community. At the end of each month, that member who has the most number of “Answered Questions” will be recognized with a community Spotlight Award.
Award Duration: 1 month

Cisco Designated VIP Program

What is the Cisco Designated VIP Program?

The Cisco Designated VIP program recognizes the top individual contributors in Cisco's online communities, including the Cisco Learning Network (CLN) Cisco Support Community (CSC) and the Cisco Developers Network (CDN). Cisco Designated VIPs are recognized by their peers for their expertise and tireless contributions. Cisco Designated VIPs are generous, credible, and accessible to their peers and their abundant participation is vital to community success.  With this program, Cisco formally recognizes the positive, valuable influence our top individual members exert on the communities overall.

Each Cisco community may have slightly different criteria for members to qualify for VIP status.  Wherever you see a community member identified as a Cisco Designated VIP, you can trust their experience and expect high quality contributions.

Who is eligible to be a Cisco Designated VIP?

Registered members of the Cisco Support Community or the Cisco Learning Network are eligible for selection.  You must also be at least 18 years of age to participate.  Because this program is intended to recognize Cisco's customers and partners who contribute in the communities, Cisco employees are not eligible to be Cisco Designated VIPs.  Cisco reserves the final right to select or remove Designated VIP status for an individual.

How long does the Cisco Designated VIP award last?

Once selected, the award is yours to keep and display while you are active on the communities.  Benefits last for one year.  Members must qualify each year to retain their status and benefits.

What are the benefits of being a Cisco Designated VIP?

Designated VIPs will have a "badge" placed next to their username on the communities to announce their achievement.  The badge will indicate their Designated VIP status and display the details of their award (e.g., the category in which they earned their status).  In addition to this public recognition, Designated VIPs are provided access to Cisco in a variety of ways.  Designated VIPs are invited to a private community where they can work with Cisco and their Designated VIP peers.  They may also be invited to advise the communities on community direction, features, and other items.  In addition, Cisco Subject Matter Experts may meet privately with Designated VIPs to discuss different technologies and other topics of interest.  These periodic meetings are only for Designated VIPs.  As the program evolves, Designated VIPs can expect additional benefits and Cisco is committed to working with the VIPs to identify and deliver reasonable rewards to the VIPs. Cisco trademark usage is not permitted under these programs at this time but in the event it is ever offered to Designated VIPs use shall be in accordance with Cisco’s trademark guidelines provided upon request of the member.

 

Details for the Cisco Support Community

What are the categories for Designated VIPs in the Support Community?

Support Community will award Cisco Designated VIP awards in various technology areas as listed on the home page of the Support Community (e.g., Network Infrastructure / WAN, Switching & Routing, Security/ VPN , Data Center / Application Networking, etc.).   Not all technologies will have Designated VIPs initially, and some of the more active technology categories will have multiple Designated VIPs.

What are the eligibility criteria for Support Community?

Only registered Cisco Support Community users will be considered.  Registration is available at https://supportforums.cisco.com/ To qualify for consideration, you must be an active participant, have gained a significant number of points from your peers in one or more technology areas, and maintain a professional attitude in the community that makes you credible and accessible to the community. You must also be at least 18 years of age.

How can I become a VIP in the Support Community?

Support Community managers select the Cisco Designated VIPs each year on the Support Community.  The panel reviews community contributions from the previous 12 months.  The nominees are then evaluated on technical knowledge, community influence, leadership, and the quantity and quality of the contributions.  We have intentionally set a high bar for this reward.  However, Cisco and the Support Community reserve the right to subjectively consider different levels of contribution for certain smaller communities.  The Small Business Communities on Support Community also reserve the right to subjectively consider different contribution levels and make their awards accordingly.

What are the benefits of being a Support Community VIP?

Designated VIPs will have a "badge" placed next to their username on the communities to recognize their achievement.  The badge will indicate their VIP status and display the technology area in which they won the award.  In addition to this public recognition, VIPs are provided access to Cisco in a variety of ways.  VIPs are invited to a private community on Support Community where they can work with Cisco and their VIP peers.  They may also be invited to advise Support Community on community direction, features, and other items.  In addition, Cisco Subject Matter Experts will meet privately with VIPs to discuss different technologies and other topics of interest.  These periodic meetings are only for Designated VIPs and Hall of Fame members.  As the program evolves, VIPs can expect additional benefits and Support Community is committed to working with the VIPs to identify and deliver reasonable rewards to the VIPs.

How long does the Cisco Designated VIP award last?

Once selected, the award is yours to keep and display while you are active on the communities.  Benefits, however, last for only one year.  Members must qualify each year to retain their benefits.

When are VIP designations awarded?

Nominees are reviewed in December and awards are given out in January of each year.  Cisco reserves the right to induct VIPs at other times as deemed necessary.

What does Cisco expect from its Designated VIP members?

We only ask that you continue to be a positive influence in the community.  This is our way of acknowledging and rewarding your achievements, not asking for more.  As with all community members, awardees must adhere to the Support Community. Acceptable use policy

Who can I contact if I have more questions about the Cisco Designated VIP Program?

If you have any questions or comments regarding the Support Community Designated VIP Program, please contact us at supportforums-info@cisco.com

Becoming a Hall of Fame Member

What is the Cisco Support Community Hall of Fame?

The Cisco Support Community has been in existence since 2000. Over that long history, there are certain members who have gone above and beyond in assisting their peers. These very elite members have been an invaluable part of Support Community’s growth and health. For this small group, we have created the Support Community Hall of Fame. Unlike the annual Cisco Designated VIP award, the Hall of Fame designation is a lifetime achievement award based on significant overall achievements in the community.  It is not specific to any particular technology category and does not need to be earned again. It will remain with the member for the rest of their active involvement in the Support Community for so long as Support Community exists. We encourage you to seek out these members, and to visit the Hall of Fame homepage in Support Community.

Who is eligible to be a Hall of Fame member?

Hall of Fame membership is restricted to those that Cisco deems to be the very top members of the Support Community.  Because this award is for overall achievement, Cisco employees are also eligible for consideration. A team of Support Community managers and current Hall of Famers select these members. You must be at least 18 years of age to be eligible for membership.

How long does the Hall of Fame membership last?

Membership is indefinite, once you are elected to the Hall of Fame you remain in the Hall of Fame as long as you are active in the Support Community for so long as the Support Community exists.

When are Hall of Fame designations awarded?

Inductions will coincide with the Cisco Designated VIP inductions. Cisco reserves the right to induct members into the Support Community Hall of Fame at other times as deemed necessary. Because of the elite nature of this award, there may not be any new inductees in each calendar year.

What does Cisco expect from its Hall of Fame members?

Support Community Hall of Famers have already exceeded our expectations.  We only ask that you continue to be a positive influence on the community.

Who can I contact if I have more questions about the Hall of Fame Program?

If you have any questions or comments regarding the Hall of Fame Program, please contact us at supportforums-info@cisco.com.

Leaderboards


Contributions are the collective measure of success for our users on the Cisco Support Community. Providing Leaderboards throughout the site gives the recognition to the top contributors of that community and content area who community users provide points and ratings on content published and questions answered. 

Cisco Support Community's rating system includes all general content types, Discussions, Blogs, Videos, and Documents. Additionally, participation in Knowledge Sharing Events, like Google Hangouts, Meetups, Webcasts, and Ask the Expert Q&As, also garner points. To Participate in these programs, sign up through the Expert Bureau.

Overall Leaderboards

The overall site top contributor leaderboards can be found by visiting the "Expert Corner" dropdown menu, from the global navigation bar. The Leaderboards here include All-Time and Monthly for External and Internal users. Internal Users are Cisco Employees providing valuable answers and troubleshooting tips to the community.

The Monthly portion of the Leaderboards are 30-day aggregates, not calendar month.

The Leaderboards provide statistics of Overall Points, Average Rating, and the Number of Correct Answers.


Community, Subcommunity, and Content Leaderboards

For each top community, such as Data Center, Wireless, Network Infrastructure, etc, leaderboards are available on the rightside. For the Community levels, the points are cummulative aggregates from all the subcommunities. And from each of the subcommunities, leaderboards are displayed for those specific topic careas, pulled from points earned on the content areas. Each of the content levels show the points earns on content levels. Leaderboards show all-time and monthly point leaders. Monthly point tailies are over 30-day period, and not calendar months.

 

My Account


The first step in creating a unique personalized profile starts by clicking to view your user account where you can edit or update your profile information. This is where you can update your Profile to display your full First and Last name instead of your UserID.

When you come to the Cisco Support Community home page or any other community, or content landing page simply look to the top right corner of the page where your username and an image placeholder/avatar will be displayed.

You will need to be logged in, in order to have access to your account. Once logged in you will be able to click the drop down arrow on the right side of the avatar in the top right corner and see the “My Account” link.

Click on this link and you will be taken to your “My Account” page.

There will be 6 navigation tabs to the left of the page when you land on your “My Account” page:

  • Profile Information
  • Account Information
    * You can change your account password from this tab.
  • Employment
  • Email & Notifications
  • Privacy Settings
  • User Preferences


To Change your Profile from displaying your User ID to your Full Name

  1. Click on your avatar in the header and from the drop down click “My Account”
  2. On the Profile Information page, check box “Show my real name instead of my username”. Make sure your First name and last name fields are not blank.
  3. Click Save

Profile Information Tab


Profile information is displayed as the default landing page when you click to go to your “My Account” page. On the Profile Information screen you will be able to see the following:

Display Username

This is the username you used to originally register on the Cisco.com account when you initially signed up. This will be displayed in the Cisco Support Community and your User Profile page

User Profile URL

This displays a clickable link to your user profile page. You can bookmark it if you want to be able to access your user profile page directly.

Profile Completion Percentage

As part of enjoying a comprehensive user experience on CSC we encourage you to complete your user profile. The right side of your “My Account” page displays the profile completion percentage bar with recommendations of any outstanding steps required to complete filling out your profile information

  • If your Profile Completion percentage is not at 100%
  • Then click on the recommended next step to complete your profile underneath the completion bar
  • Once you have completed all the recommended steps your profile will display as “100% profile completeness”

Display First Name & Last Name

You have the option to type in your first and last name and then check the box option to show your real name instead of your username on your profile. If you do not wish to do so you can leave it blanks. This is not required.

Display Avatar

An avatar enables you to select an image to represent your image in the community. This is not your personal photo but an online image personification of you.

  • Click the “choose file” button to select the avatar of your choice and
  • Then click the “upload” button to upload the avatar.
  • Remember that there are file size restrictions for this image which in this case should be less than 256 MB. Allowed file types for uploading avatars are png, gif, jpeg, and jpg. Images must be smaller than 30 x 30 pixels
  • Click save to complete the upload of your avatar

Display Photo

We highly encourage you to upload a personal professional looking photo of yourself rather than an avatar. This will put a personalized stamp on your profile and help boost your reputation when it comes to putting a face to interacting with other users in the community.

  • Click the “Add new file” button to select the photo you will like to display as your profile picture.
  • Then click the “upload” button to upload the photo.
  • You can upload multiple pictures to your profile photo
  • The first picture displayed in the profile photo section is displayed as the profile picture
  • If you have multiple pictures saved you can drag and drop the picture you will like to use as your profile picture to the 1st position on top
  • Remember that there are file size restrictions for this image which in this case should be less than 256 MB. Allowed file types for uploading avatars are png, gif, jpeg, and jpg. Images must be smaller than 30 x 30 pixels.
  • Click save to complete the upload of your new profile picture or change an existing profile picture.

Display Bio

Your Bio is a brief text about you that is manually entered into your Profile page. It describes a bit of work your work experience, interests, etc

  • If you have not yet filled your Bio info we highly you encourage you as part of your Profile Completion Percentage to do so.
  • If you have already entered your Bio info then it can be edited or deleted by clicking on the Profile information tab and scrolling down to the Bio text space.
  • You can integrate your user profile with your LinkedIn account then the system can retrieve your Linkedin bio data and present it within your Bio space in your user profile.
  • If this is your first time signing up to use the Cisco Support Community this Bio text space will be blank and you can type anything about you that you will like to share with other users especially in relation to your interests and expertise.

Display Your Website link

This will enable you to display your personal website or whatever website you choose to display on your profile page.

Add Your Location

As part of our bid to personalize the user experience for you we have provided an optional feature to add your location.

  • This allows you to select your city and country. This will enable us to identify the geographical areas where our members live with the possibility of extending the Cisco Community experience beyond the virtual to actual physical events where you can interact with Cisco employees and other community members.
  • Type in your city and a drop down will show suggestions for the state or country.
  • Click save to save the changes or updates you made.

Select a Language

  • Click to select the preferred language with which you will like to browse and experience the community. By default the language you selected upon first signing up on Cisco.com will be displayed and selected.
  • Click on the drop down in order to select a language. This could be English, Spanish, Portuguese, Chinese or Russian.
  • Once you are done with your selection of your language click save to save the changes or updates you made.

My Interests

Due to the huge amount of content and the high number of communities it is possible that sometimes as a user it becomes a bit difficult to find what you are looking for when you come to the community. Our main goal with Interests is to empower you to personalize your browsing and content experience by delivering targeted content based on your interests.

  • Go ahead and click to select which communities and sub-communities you are interested in.
  • Click on the “+” sign to be able to drill down to a particular sub-community if you wish.
  • Now when you come to the community you will be served with content from the areas that you have interest in but will still be able to browse and experience the larger community if you wish.
  • At any point while visiting the community you will be able to go back into your account and edit or update it by clicking to Modify your Interests.

My Stats

This gives you the power to display your community stats on your user profile page.

  • You can also allow other users to see your User Stats.
  • Check the box in order to make it visible to other users.
  • By default this box is unchecked and leaving it as is will ensure that no other user will see your user stats unless you choose to display it.

My Badges

This allows other users to see your badges on your profile page. Check the box in order to make it visible to other users. By default this box is unchecked and leaving it as is will ensure that no other user will see your badges unless you choose to display it.

 

Employment Tab


You now have the option to connect your LinkedIn account to your Community Bio. If you already have a bio on Linkedin that you really like you can follow the steps below and it will be extracted and displayed as your Bio on CSC as well. Any time you update your Linkedin Bio it will also update your Community Bio saving you the hassle and time needed to go to each website in order to update the information.

Display Username

This is the username you used to originally register on the Cisco.com account when you initially signed up. This will be displayed in the Cisco Support Community and your User Profile page

  • Click on the Employment tab
  • Select the checkbox to “show my employment information”
  • User’s employment info will be extracted from their LinkedIn account and displayed in the Bio section of their user profile.
  • This is an optional selection. If you choose not integrate your Linkedin bio with your Community bio leave the box unchecked and simply write out the Bio for your User Profile

 

Notifications Tab


Notifications represent a powerful feature that enable you to control the information you receive and the actions you take in the community. They are visually represented in 2 areas of the website:

Notifications Count Display

  • As a logged in user you will be able to browse and navigate to any section of the website and this notifications count will always be displayed in the global header section of the website.
  • The notifications count displays the number of new notifications for you in the community
  • The count is displayed in the top right corner with a red background and white font.
  • It indicates how many new activities and updates from content or users that you are subscribed to has been updated or changed.
  • Updates are made to the count display in real time as the related activities occur on CSC.
  • Once you view your new notifications the count disappears until another new notification appears.
  • The count of notifications increases incrementally +1 with each new notification.

Notifications Count Display Tabs

  • Click on the notifications count display
  • It will show a drop down box made up of 2 tabs; The Notifications Tab on the left and The Messages Tab on the right.
  • Each tab (notifications and messages) will display a separate count that sums up to the total displayed on the top (red button). For example if your Total Notifications count displays 8, the Notifications Tab might display 6 new notifications, and the Messages Tab displays the other 2.

Reset Notifications Count to Zero (0)

  • To clear the count and reset to 0 on the notifications tab you can click on the Mark as Read button
  • Similarly for the Messages tab if you want to clear the count and reset to 0 you can click on the Mark as Read button
  • When you click on the Mark as Read button, the count displayed on the red button will immediately reset to 0 or the number reduced equal to the number of notifications in that tab.

Notifications - Edit Preferences

Click on the Edit Preferences link to be taken to the Email and Notifications tab under your “My Account”page where you can modify your notifications settings

View all Notifications

Click on the View all Notifications button to be taken to the Notifications tab on the User profile page to view all notifications for you in the community

View all Messages

Click on the View all Messages button to be taken to the Messages tab on the User profile page to view all Messages for you in the community

Content Notifications

Your Notifications are primarily tied to 2 elements within the community; your content and your activity.

  • Once you are logged into CSC click on your My Account drop down from the avatar
  • Then on the left side of the screen click on the Email and Notifications tab
  • The default settings listed below will be displayed and available for modification
  • You will have to be logged into the community to be able to Edit your Notifications preferences.

Getting Notifications for Discussions

You will be automatically subscribed to any activity from any discussion in the community if you performed the following actions:

  • Discussions you have Posted
  • Discussions you have Voted on
  • Discussions you have Replied to
  • Discussions you have followed/subscribed to

As part of the actions above you will also receive notifications for:

  • Replies you provided that get Marked as Endorsed
  • Replies you provided that get Marked as Answered

Getting Notifications for Documents

You will be automatically subscribed to any activity from any document in the community if you performed the following actions:

  • Documents you have Created
  • Documents you have Commented on
  • Documents you have followed/subscribed to

Getting Notifications for Blogs

You will be automatically subscribed to any activity from any blog in the community if you performed the following actions:

  • Blogs you have Created
  • Blogs you have Commented on
  • Blogs you have followed/subscribed to

Getting Notifications for Videos

You will be automatically subscribed to any activity from any video in the community if you performed the following actions:

  • Videos you have Created
  • Videos you have Commented on
  • Videos you have followed/subscribed to

Getting Notifications for Events

You will be automatically subscribed to any activity from any Event in the community if you performed the following actions:

  • Events you have added to your calendar
  • Events you have Commented on
  • You will also get notifications to updates made to Events for the following scenarios
    • Change in date
    • Change in location
    • Change in host
    • Change in event description

User Notifications

Your Notifications are primarily tied to 2 elements within the community; content and your activity.

  • Once you are logged into CSC click on your My Account drop down from the avatar
  • Then on the left side of the screen click on the Email and Notifications tab
  • The default settings listed below will be displayed and available for modification
  • You will have to be logged into the community to be able to Edit your Notifications preferences.

Getting Notifications for Following Another User

In addition to receiving notifications for content you have contributed to in the community you are also enabled with new functionality to follow another user.

  • Clicking to follow another user means that you are automatically subscribed to receive updates for various activities that user performs in the community.
  • Click on the Email and Notifications tab and look through the list of actions of another user that you will be automatically subscribed to based on following them. These actions are by default all checked so you will receive notifications for them.
  • You can modify these settings to suit your needs.

Privacy, Preferences, & Reputation


Privacy Settings Tab

Your privacy settings enable you to control the following

  • Private Messaging – control who you receive private messages from in the community
  • Profile Visibility – control who can see your profile in the community
  • Control how you connect to other users in the community – You can limit overall how your profile comes up as a suggestion for other CSC users to connect with you

User Preferences Tab

Your User Preferences enable you to set your preferences in the community by selecting Yes or No to these options:

  • View Discussions in Flat View – default selected to No
  • Collapse all replies and comments – Yes
  • Display most recent comments/replies first - Yes
  • Play videos automatically on video content pages Yes

For any changes or modifications made click the save button for it to take effect.

Reputation Tab

Reputation is our comprehensive effort to take note of and recognize your contributions in the community as you create and respond to content, as well as stay engaged in our community with different activities.
The reputation tab will enable our Admins to recognize and reward you with badges of acknowledgement for accomplishing different levels of participation.

 

 

User Profile


The User Profile page enables you to create a professional fun and informational profile that serves as a representation of you on the Cisco Support Community. Your Profile Picture, Bio, Employment Information, Reputation, Community Activities, Notifications and more all combine to provide a detailed snapshot of your membership and participation in the community.

We encourage you to complete your User Profile setup, not only will it be helpful for your identity to be established but more importantly it will establish a credible online presence and start the process of building your knowledge depth and online reputation.

Your User Profile page is accessible either when you are logged in or logged out though you will get access to more information and personalized data when logged in.

When You are Not Logged in

If you are not logged in and visit your user profile page it will look very different from what you can see when you are logged in.

The following information/items will be displayed if you go to your user profile page or that of another user without being logged in:

  • Profile Picture/Avatar
  • Username
  • Member Since
  • Employment Info
  • Display Cisco Logo if you are an Employee
  • Number of Users you are following
  • Number of User that are following you
  • Your Location (City & State if in the USA for example)
  • Community Activity Tab
  • Reputation Tab
  • Bio
  • Stats on User

When You are Logged in

If you are logged in and visit your user profile page it will have more comprehensive information about you compared to the view when you are not logged in.
The following information/items will be displayed if you login and go to your user profile page:

  • Profile Picture/Avatar
  • Username
  • Member Since
  • Employment Info
  • Display Cisco Logo if you are an Employee
  • Number of Users you are following
  • Number of User that are following you
  • Your Location (City & State if in the USA for example)
  • Bio
  • Stats on User
  • Your Interests
  • Any Badges you have Earned
  • Community Activity Tab
  • Reputation Tab
  • Notifications Tab
  • Messages Tab
  • Drafts Tab

Community Activity Tab

The Community Activities tab displays your most recent activity on the Cisco Support Community with clickable links to each activity. In a sense it highlights your contribution and participation on the community:

  • By default the Activity Tab is displayed when you go to your User Profile page. You can view up to the 10 most recent activities that you performed.
  • Descriptive text for the reported activity will describe what type of activity you engaged in
  • Per pagination 10 most recent activities will be displayed per page
  • Each displayed activity will display when it was created in the community
  • Click on the title link of the content you contributed to, to be taken to the actual landing page for that link
  • You can also click the next page “>>” link to be taken to the next page on the Community Activity tab
  • Also by default “all” your activities in the community are displayed however, you can click on the “Show” drop down arrow to the right of the screen. This drop down will allow you to filter to any particular content type and view just that content type.

Reputation Tab

The Reputation tab serves as the central hub for recognizing your contributions and activities in the community and the related points awarded for those recognized contributions:

  • It presents a comprehensive aggregated view of points accrued by you in the community
  • Points are broken down by community and content type
  • Points are displayed in 5 columns identifying each content type (Discussions, Documents, Blogs, Videos, and Events)
  • If you feel you are missing any points please reach out to the moderator or manager for that community

Notifications Tab

The Notifications tab retrieves and displays updates to any content you have contributed to or receiving notifications about, or activity updates from users you are following:

  • Up to 20 notifications can be displayed per page
  • You can remove any notification if you wish to by clicking the “remove” button next to the notification
  • You can remove all notifications by clicking the “Remove Notifications” button on top of the Notifications page
  • The notifications you receive can be reduced or changed by clicking on the Edit Preferences button in order to modify your Notifications settings on your My Account Page under Email & Notifications

Messages Tab

The Reputation tab serves as the central hub for recognizing your contribution and activities in the community and the related points awarded for those recognized contributions:

  • By default the Activity Tab is displayed when you go to your User Profile page. You can view up to the 10 most recent activities that you performed.

Drafts Tab

The Drafts tab serves as the central hub for recognizing your contribution and activities in the community and the related points awarded for those recognized contributions.:

  • By default the Activity Tab is displayed when you go to your User Profile page. You can view up to the 10 most recent activities that you performed.

Following Other Users on the Support Community

The Reputation tab serves as the central hub for recognizing your contribution and activities in the community and the related points awarded for those recognized contributions.:

  • By default the Activity Tab is displayed when you go to your User Profile page. You can view up to the 10 most recent activities that you performed.

Other Users Following You

The Reputation tab serves as the central hub for recognizing your contribution and activities in the community and the related points awarded for those recognized contributions.:

  • By default the Activity Tab is displayed when you go to your User Profile page. You can view up to the 10 most recent activities that you performed.

Displaying Social Media Icons

You now have the option to connect and display links to your Social Media accounts from your user profile. On the right side of all pages under the My Account page you should be able to link to your social media accounts.

  • Copy and paste the URL for each of your different social media accounts
  • Click save once you are done copying and pasting the URLs for your social media accounts
  • Now when you to your User Profile page it will show the icons of all the linked social media accounts which will be clickable and direct the user to your connecting social media page.

 

Tags and Tag Groups


Tags are basically keywords you and others assign to content and use to locate the content. When you create or edit content, it's a good idea to make sure that the list of tags assigned to the content accurately describes what's in it. The best way to do this is to ask yourself what tags/keywords you would use to look for this content if you were searching for it.

Tag groups collect tags so that you can find content by or assign all of the collected tags at once. For example, if you wanted to browse content via  a tag group that collected the tags ‘Catalyst_6500’, you'd get all  content to which either tag had been assigned (rather than, say, any  content to which both tags had been assigned).
Tags and tag groups can be assigned to the following content types at the time of creating or editing the content.

  • A document or uploaded file but not its comments.
  • The initial post of a discussion thread but not its replies.
  • A video but not its comments.
  • A blog post but not its comments.

To assign tags, open the content for editing and scroll to the bottom of the page. Beneath the editing window, in the Tag box, type the tags you want to assign to the content you have open. Where possible, using tags that already exist will help assign familiar tags. The easiest way to apply existing tags is to just click the name of a tag in 'Popular Tags' list; if you know the name of an existing tag (or if it's not listed), you can also just type it.

Why Tagging is Important?

Tags are a way of categorizing and making content easily searchable.  As a rule of thumb, tag content with words or phrases you might use to search for it later. Overtime, as users apply the same tags to various types of content; it becomes easier to locate topics since it will be grouped into a category represented by the tag.

Social Media


Cisco Support Communities Social Media Pages

Cisco Support Community – English Language:

Find us on Facebook:  http://www.facebook.com/CiscoSupportCommunity
Follow Us on Twitter: http://twitter.com/cisco_support
Watch on YouTube: http://www.youtube.com/user/ciscosupportchannel
Connect on LinkedIn:  https://www.linkedin.com/groups/CSC-Cisco-Support-Community-321001
Find us on Google+: https://plus.google.com/110418616513822966153?prsrc=3

Cisco Support Community – Spanish Language:

Facebook: https://www.facebook.com/CiscoLatinoamerica
Twitter: https://twitter.com/Cisco_LA
YouTube: http://www.youtube.com/user/CiscoLatam
iTunes: https://itunes.apple.com/us/app/cisco-technical-support/id398104252
Mail: https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7439AF08D&url=htt

Cisco Support Community – Portuguese Language:

Facebook: https://www.facebook.com/CiscoDoBrasil
Twitter: https://twitter.com/ciscodobrasil
YouTube: http://www.youtube.com/user/ciscoDoBrasilTV
iTunes:https://itunes.apple.com/us/app/cisco-technical-support/id398104252
Mail: https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7439AF072&url=htt

Cisco Support Community – Japanese Language:

Facebook: https://www.facebook.com/CiscoSupportCommunityJapan
Twitter: https://twitter.com/Cisco Support Communityjapan
YouTube: http://www.youtube.com/user/ciscosupportchannel
iTunes: https://itunes.apple.com/us/app/cisco-technical-support/id398104252
Mail: https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7439AF0E0&url=htt

Cisco Support Community – Russian Language:

Facebook: https://www.facebook.com/CiscoRu
Twitter: https://twitter.com/CiscoRussia
YouTube: http://www.youtube.com/user/CiscoRussiaMedia
LinkedIn: http://www.linkedin.com/groups/Cisco-Russia-CIS-3798428
iTunes:https://itunes.apple.com/us/app/cisco-technical-support/id398104252
Mail:  https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7439AF0A4&url=htt

 

Sharing Content from the Cisco Support Community to your Social Media Page

On the left side of each discussion, document, video, blog, or event page, find the Social Media Sharing Buttons floating bar. Clicking one of the icons will connect you to your social media account to share the content with your friends.  This bar will float down the left margin as you page scroll.

 

How to Add Cisco Support App to Your Facebook Page

Cisco Support Community’s Facebook app allows your Facebook fans to post their technical questions directly to our support forums from your Facebook page. This will allow you to spend more time in creating engaging content for your audience and less time hunting down the right person/team to answer the question.

If you haven’t added an app to your page before, you’ll find these steps helpful.
How to install the app in under 5 seconds:

  • Log in to your Facebook account using the credentials that you normally use to manage your Facebook page.
  • Search for “Cisco Support” in the search bar. Select “Cisco Support Community” under the “Apps”
  • Select “Add to My Page” from the bottom left of the page..
  • Select the page you want to add this app to.

Go back to your page and verify that a new tab was added. You may have to click the “More” button if you have too many apps installed.

Facebook App for Cisco Support Community

Our Facebook app enables you to participate in discussions on Cisco Support Community from within Facebook. The app acts as a bridge and lets you participate in the conversation from either side. When you reply or post a question from the Facebook app, they are posted both on the Facebook app and in the Cisco Support Community. Similarly, when you post a reply or ask a question on Cisco Support Community, you can see them on the Facebook app.

The app has three tabs – Ask, Answer and My Activity.

Answer Tab
This is the default tab on the app and shows you all the recent activity. You can remove the noise and focus on your interests by only selecting the relevant communities on the top. Your settings will be remembered when you come back the next time. This tab shows you all questions and replies posted via the Facebook app or the Cisco Support community.

Ask Tab
This tab lets you search for solutions to your problems and post it to the community if you don’t find it already answered.

My Activity Tab
This tab organizes all your activity. You can filter further to show you all the discussions that you started by select the “My Questions” tab on the left. Similarly, “My Replies” tab will show you all the replies you have posted.

When you post a reply or ask a question on the Facebook app, it appears as below on Cisco Support Community. The message will appear as posted by "WebUser" and will carry a footer linking to the Facebook profile of the person who posted.

If you haven't already checked it out, you should now. Here's how you can do it.

Our app combines the power of your social network with the expertise in the Cisco Support Community.

 

Discussions


The Cisco Support Community Discussion forums are the foremost destination to search and discover answers to technical questions. Use the Search function to see if your issue has already been answered, being discussed, or asked yet.  If you haven’t found a similar question, log in and post your question in the best topic area.

 

How do I start a discussion?

Discussions are open to all users on the Cisco Support Community, but you must be logged in to be able to start one. Once logged in, you can create a new discussion from the Actions Widget on the home page or any community page, as well as from the Ask a Question tab on the Flipboard widget.

 

From the Flipboard Widget on Home Page - Ask a Question Tab:back to top

  • When you come to the Cisco Support Community home page the Flipboard widget is displayed on top of the page and Ask a Question is the first of 4 tabs displayed vertically. As a logged-in user, Ask a Question allows you to do 2 things in 1 action.
  • First since you are not sure if your question has already been answered in the community, type your question in the text space to search for an answer. If the question already exists you will be provided with results that match your question.
  • If none of the results resolve your problem then you can proceed to click on the Ask a Question button in order to create and post your question.
  • The contents of your initial search/question are carried over into the Title Box for the Question so you don’t have to re-enter but you can choose to edit your Title with a maximum of 90 characters. Use the most descriptive and relevant Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  • Select / Review the Community/Sub-community Hierarchy you want to post your question to.  For example if your question is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your question be posted to the right area where the users have the matching expertise to answer your question as quickly and accurately as possible.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or go ahead and Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem, please do come back to the community to mark the question as answered. An answered question provides a great resource to others in the community.back to top

From the Home Page - Actions Widget

  • When you are logged-in, choose the “Create Discussions” button in the Action Menu from the Home Page or any community page.
  • Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins.
  • Select / Review the Community/Sub-community Hierarchy you want to post your question to.  For example if your question is related to VPN, you can select the VPN sub-community which will automatically select the Security community for you. This is important in order for your question be posted to the right area where the users have the matching expertise to answer your question as quickly and accurately as possible.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem please do come back to the community to mark the question as answered. Your answered question will now provide a great resource to others in the community.

From the Community Page - Actions Widgetback to top

  • When you are logged-in, choose the “Create Discussions” button in the Action Menu from the community page you have navigated to.
  • Enter your Title, maximum of 90 Characters. Use the strongest or most descriptive Keyword as your first word in the title for optimal search engine traffic. Try to keep the title short and straight to the point.
  • Type your question into the Rich Text Editor space that is labeled as additional information. Use the tools of the editor to change type styles or font, bold, italicize or underline, or to insert links and images.
  • The Image tool provides additional features, if you right-mouse-click on the image. Features such as Right/Left Align and add margins. You will need to provide Alt text, Title, and Description. This data helps in search optimization. You can use the same text for each.
  • You can Review the Community/Sub-community Hierarchy your question will be posted to.  Because you are already in a specific sub-community that you manually navigated to, your community and sub-community will be auto-filled.
  • Be sure to add tags to provide additional associated keywords that will increase search results.
  • Do you have a file you need to attach to your question to provide further illustration? Go ahead and click on the Attach file button to upload your file. You can upload multiple file types.
  • Click to Save Draft, Preview, or Post to the designated community.
  • Once question has been posted there will be a pop up message confirming that the post was successful with a clickable link to view the question.
  • Now you can sit tight and wait for the best reply that answers your question. You will receive notifications whenever any other user replies to your question, clicks on the button saying they will also like to have this question answered or a VIP in the community endorses one of the replies.
  • Once you identify a reply that best solves your problem please do come back to the community to mark the question as answered. Your answered question will now provide a great resource to others in the community.

Vote on a Discussionback to top

During search if you find a similar question/problem posted by another user waiting to be answered, you may click on “I have this problem” button instead of creating/posting a duplicate question. Voting a question adds weight to the issue and is more likely to be seen by experts looking to solve troubleshooting issues.

Use documents to post technical questions?

If you have a technical question, the most efficient way to get your answer is to post your question in Cisco Support Community Discussion Forum. To post, you must be logged in with your Cisco.com credentials.

Respond to a Reply

To post, answer, or reply back to a question in the community, you must be logged in with your Cisco.com credentials.
Once you are logged in, you can go to the discussion thread you started to respond to a reply provided. You need to click on the "Reply" button located at the bottom right side of each of the replies provided in the thread. You can choose to respond to a specific reply within the thread by clicking on the Reply button or you can click the main Reply button at the top to reply and post the latest reply to the thread.

Mark a reply as 'Correct Answer'

You can mark/select one or more replies as correct by clicking on the 'Correct Answer' button shown below.

Topics marked as Questionsback to top

Topics are marked as questions so that users can provide replies and if identified to be correct or helpful be rated or marked as correct to gain points. If the author of the thread marks his/her discussion topic as a question, he/she has the ability to go back to the discussion and mark a limited number of replies as "Helpful" by rating them. Users  who’s replies are rated will earn points per the type of rating they received.

How do I Open a Service Request Within a Discussion?

Cisco Support Community (CSC) users will now have the capability to open a Service Request (SR) from within CSC Discussions. This will provide a more user friendly experience along with ability to have all the context of a discussion thread tagged to your SR and available to TAC Engineers. This will enable a more efficient and thorough resolution to your service request.

 

Expert Interviews

Cisco Designated VIP Interview Stephen Rodriguez

Meet Stephen Rodriguez: Cisco Designated VIP.

Find out his thoughts and experience with the Cisco Support Community

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