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Collaboration

Engage with your peers and Cisco about collaboration products such as contact center, IP telephony, collaboration applications and telepresence.
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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

112 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

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CUCM 11.5.1 SU2 upgrade

Hello Everyone, one of my clients currently have a CUCM cluster with 1 publisher and 6 subscribers, this cluster is running version 11.5.1 SU2. i am planning a refresh upgrade to version 14 using PCD. but before this upgrade, i am planning a minor up...

Cannot turn on 8841 phone

Hi all. In the screenshot I encountered a problem: immediately after turning it on, this appears. Has anyone else encountered this problem? It asks for a domain, username and password. The phone is completely new. There is a way to access the setting...

Iridium Satellite phone integration with Cisco PABX

HI, we have project requirement to integrate the Iridium Satellite phone integration with Cisco PABX to make a calls in case of emergency. Can you please suggest, what can we achieved with this interface.1) can we make calls on any number at cisco PA...

inhamit by • Level 1
  • 137 Views
  • 4 replies
  • 0 Helpful votes

Report for manual outbound calls with wrap-up codes

Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls.  We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls.  Th...

JimmyW by • Level 1
  • 182 Views
  • 5 replies
  • 0 Helpful votes

Resolved! Cisco CM Switch Box

Our Forum Alert III Secondary Crash Net (SCN) is inoperable. I've heard the cisco cm could be configured to set up some devices to act as a ringdown, they called it a “Switch Box.” This would allow our Base Operations guys to have a work around from ...

8851 Kem

Dear Sir i am new to 8851 ip phone , just need help for speed dial kem i do program speed dial entries into the device and when the phone is turned off the entries are lost is there is any advice why list is forgotten from the phone ? thanks

heamer by • Level 1
  • 144 Views
  • 3 replies
  • 0 Helpful votes

Call Handler Not Reachable From Outside Call

Hi Experts,I am sitting with an unique issue where my Auto Attendant works perfectly from inside the office, however it is not reachable from external calls.Connection ISP > SIP > CUBE > SIP > CUCMWhat I am seeing is as soon as I direct the call to C...

Call Manager Blind Transfer

with ver6.xwhen the operation receive a call from PSTN and transfering to the internal user, on internal user phone, it shown the call from operator, we want to setup shown as the real caller, anyway to enable it?thanks

com.sun.jersey.api.client.ClientHandlerException

Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...

kavle by • Level 1
  • 111 Views
  • 3 replies
  • 0 Helpful votes

Call Transfer not showing originator

I have a real estate office with a receptionist and a realtor. The realtor phone is set for CallFwdAll to their cell phone. The customer calls into the main number. Then transfer the call to the realtor. The call then get's forwarded to the reatlor's...

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