Hi all,We had implemented Teams direct routing setup with a pair of CUBEs in High Availability mode (about a year ago) and the certificate (sbc.mydomain.com) is about to expire. I would like some help on the steps required to renew the certificate, b...
I have two users who are getting the "Your username or password is not correct" with Jabber and the Self Care Portal, despite verify that their credentials are correct.For both of them:The CUCM Service Profile has all of the required Services such in...
Hi, We have a MRA deployment in our lab (simulating the internal and external env). We have got the Android, and CSF device working, connected to expressway edge. But our IOS devices are not working. Upon investigation we find out the Iphone/Jabber i...
I am working with a network phone system running CUCM 10, alongside CER and some other similar systems. Inside the phone network, calls to 911 are failing. The caller gets a rapid busy signal when they try. I can see the attempts in the CER call hist...
Hi folks,We have a PCCE v12.6(1), 12,000 seats.when I click on "Agent Explorer" in Configuration Manager tool, an error message appears "The peripheral data required for the proper operation of this explorer is not present in the system or not access...
Hello, Is it possible to identify a caller entered in the personal directory of a telephone extension registered in cisco cucm, or by using the imagicle solution with cucm?
Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones... Error occurredThe Router is not available. Try again later or contact your system administrator.This beg...
hi I am currently using the evaluation period of CUCM 14. I think the platform could be a good option for our small business, where there are currently 8 people working in their offices. But of course the decision of a possible purchase will be based...
Hi, We have a requirement to purge a large number (several hundreds) of endpoints from TMS (ver. 15.6). Looking for a way to perform this operation in bulk. I don't see any way to feed a CSV file to the system purge process, nor do I see any docume...
Is there a better way to assign a user to multiple system distribution lists?My current workflow:- Open voicemail #1 distribution list, add user- Open voicemail #2 distribution list, add user- etc, etc....9 times for any new call center employees.See...
Hi y'all,we are using SSO (SAML) to login to our CUCM. Today I had to update the IdP Metadata because of a certificate renewal. No big deal, everything works smoothly with one exception: When I hit the logout button I get an error message from my ADF...
The StartCallWithVideo option doesn't seem to working in Jabber 9.2 (tried 9.2.0 and 9.2.2). Tried false and FALSE for value.The jabber-config file downloads fine and has all the settings below on PC and the DockedWindow is not visible so the setting...
Since moving to our Cisco phone solution, we've been plagued by accidental 911 calls. When the users do this, they hang up and the cops show up. We've tried counseling the users but in the end I feel like this is something we should be able to prev...
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