Hello all, Quick bit of background on this, the way our contact center currently works is that they have 1 line on their phones which they take both direct calls and calls via CSQ's. They have a few reports that they are using at the minute that incl...
You want to configure automatic phone registration by synchronizing phone user information by linking CUCM with AD. Is an API provided for solution interworking to automate phone registration in CUCM?
Hello Members, This is regarding a PCCE environment version 12.0 We are facing an issue with Finesse CFAdmin where we're not able to add, delete or modify reason codes, all buttons are greyed out as you can see in the below screenshot. Anyone can ad...
Hi, We received on syslog server the below error message from unity subscriber. Anyone know what may cause the below message? “SELinux is preventing /usr/sbin/logrotate from add_name access on the directory /var/log/active/tomcat/logs/localhost_acces...
Hello Cisco experts!I need some help here with my cisco adventures. We have a new CUCM 15 installed in our lab.We had CUCM 14 earlier, and a hybrid webex call working with it. i.e., on control hub, we had created a UC profile for CUCM 14. we verified...
I am trying to send a SIP REGISTER and it fails with 580.I cannot find out how to determine what is being denied. ie: what i am sending wrong that could result in a 580is there a way in CUCM to find in a log file somewhere what might be wrong with t...
Has anyone come across a guide to configuring CER to handle calls to 933. When doing post-deployment testing, I would love to be able to dial 933 at sites rather than bothering the PSAP. I've seen suggestions about configuring sites with 933 instea...
UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...
Dear, before when we have CUCM IP telephony solution. we used to use "Cisco Prime Collaboration" to do "Provision, Assurance & Analytics" for the Cisco Voice Solution. As of today what is Cisco new product which address the End of Sale "Cisco Prime C...
We have one conference room with a Cisco Room Kit and a Touch10 connected with the MSTeams app on the home screen. The other conference room has an SX80 codec with another Touch10 tablet except this room's tablet does NOT have the Teams app. What is ...
Is there a way to automatically stop sharing PC or laptop input after people leave the meeting. The system will not go into standby when pc or laptop is shared and room scheduler is lit up red as the room is being used. Is there some kind of macro ...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rtmtmac14.zip old...
I have this configuration :controller E1 0/1/1shutdownframing no-crc4ds0-group 0 timeslots 1-15,17-30 type r2-digital r2-compelled anicas-custom 0country telmexcategory 2answer-signal group-b 1dnis-digits min 1 max 4dnis-completegroupa-callerid-end W...
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