Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...
We have many calls consider as abandoned due to caller hang-up, how I can make the calls consider abandoned if ring on agent more than 10sec, and if the calls ring on agent less than 10sec not consider as abandoned, because many calls hang-up after r...
Hi, We are using jabber 11.6 ( for testing we have also 11.8, 12.0 ) in the CUCM Cluster ( 11.5 SU4) and users are facing weird issue while using the Jabber. Intermittently the first call of the day is experiencing the one way audio. In the logs a...
Hi TeamSince CCP was retired if I am to implement Telephony on the ISR 4000 series is there a replacement or will i have to do all configuration via CLI? thanks
I want to know if certain DN's can forwarded with the called number. When Caller A DN (111) Calls User B DN(222) which forwards to User C DN(333) . I want Caller A to see DN(222) on caller ID instead of Call A's DN which is what we see typically (1...
Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Hi,Once I open the RTMT I am getting this error message as shown in the attached file.I checked the AMC service on the 10.182.9.227 (Publisher IP) and its up. The other node (10.182.9.228) appears to be functionning normally. Please advice ...
Have a user that we're replacing her old 8821 with a new 8821. She has 118 contacts on the old phone. Is there a way to copy them over into the new one through Call manager?
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
We have many Webex Room Kits throughout our institution and are in the process of moving to OS 11.9.3.1. Since moving to OS11, we've needed to disable the On Screen Display (OSD) in order to properly show a wallpaper with instructions for using the s...
Hi Guys,We installed 03 IP Phone model 7821 in specific site and we verifying that the is only possible hear the dialtone after dial the second digit. We have the same model in anothers site and not have this problem. Any have about idea for this? I ...
A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
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