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The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

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Webex registered with UCM – E911 settings missing when on-prem

I am using Webex registered with UCM.Webex app version 44.4.0.29298UCM Version 14.0.1.13900-155 When I use Webex over MRA, the E911 settings button appears and I can configure my location as expected.But when I am on premise, the E911 settings button...

CUCM Trace Logs Limited to the Previous 10 Minutes Worth of Calls

This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...

Webex registered to UCM – Voicemail Credentials Rejected

I am having an issue with Webex registered to UCM where I cannot login to the voicemail service.Both Unity and UCM are LDAP integrated, so it’s the same credentials for both. Unlike Jabber, Webex does not let us directly configure the voicemail crede...

Answer phone

I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...

Cisco 561 USB Y cable RJ9/RJ11 replacement

Hello, We have a user that has misplaced the USB Y cable RJ9/RJ11 that came with the 561 multibase. They use that cable to connect to a 7841 phone. I do not see that cable listed a spare to purchase in the data sheet or in CCW. Any advice on what...

SRTP config

Hi All, I'm trying to establish a SIP trunk to an ITSP using TLS and SRTP. We think we have done all the trust point stuff and TLS seems to be OK. However, I'll a little lost on the SRTP. Looking at several guides looks like a few different methods. ...

Sip trunk between cucm with cucm and cucm with asterisk

I have a trunk between cucm 6.1.5 and asterisk but when a call is made from cucm to asterisk it disconnects immediately it is picked (call from asterisk to cucm is ok). But it is working with cucm 10.5. I try route call from cucm 6.1.5 to 10.5 then c...

Having ATA not dial 9

Newbie CUCM user -- Is it possible to set individual ATA not to dial 9 when dialing out. We do not want to globally change the dial 9 for outside call rule just certain extensions

Push2Phone - Send Text to Phone

I have created a push2phone program in asp.net that allows for sending text messages to phones, and I was unable to find a free one online so I created my own. I have it working on call manager 4.1(3). It might work with other versions as long as the...

Resolved! Webex Room Kit Mini w/TelePresence Touch not getting IP address

Main issue: The Webex Room Kit Mini is pulling an IP address, but the TelePresence Touch unit, which is connected to the Room Kit's dedicated Touch port (which I assume acts at least as a pass-through network port) is not (it's getting a 169.254.x.x...

Configure Email Notification for Specific Node in the CUCM Cluster

The Cisco Document Team has posted an article. This document describes the procedure to configure the email notification for specific node in the cluster. Know of something that needs documenting? Share a new document request t...

Can anyone explain “last active” and “last registered”

Cisco Unified CM AdministrationSystem version: 12.5.1.13900-152Can anyone explain “last active” and “last registered” on call manager, Find and List Phones page?It’s my understanding that “last active” displays the timestamp when a device was last ac...

uccx - CUIC 12.5.1 - Repors: Chart with abandoned call total

Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...

Multi san callmanger certificate private key distribution

Hello, Apologies for how late this question is! I have read that it is possible to generate a multi san certificate for the call manager service. Each subscriber in the cluster then uses the same certificate for call manager service. If I generate a...