I want to know if certain DN's can forwarded with the called number. When Caller A DN (111) Calls User B DN(222) which forwards to User C DN(333) . I want Caller A to see DN(222) on caller ID instead of Call A's DN which is what we see typically (1...
I'm involved in the following setup illustrated below. I am Site 4. I have a SIP trunk via the CUBE to Site 1. Calls route between Site 4 and Site 1 with no problem. Is it possible to use Site 1 CUCM, to route calls from Site 4 to Sites 3 or 2? Is it...
Hello world,I am working on creating a custom report based on the stock reports available for our call center. We would like to total the abandoned call for each day, sorted by the hour of the day. I cannot seem to create a report that only shows th...
Hi,Once I open the RTMT I am getting this error message as shown in the attached file.I checked the AMC service on the 10.182.9.227 (Publisher IP) and its up. The other node (10.182.9.228) appears to be functionning normally. Please advice ...
Have a user that we're replacing her old 8821 with a new 8821. She has 118 contacts on the old phone. Is there a way to copy them over into the new one through Call manager?
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
We have many Webex Room Kits throughout our institution and are in the process of moving to OS 11.9.3.1. Since moving to OS11, we've needed to disable the On Screen Display (OSD) in order to properly show a wallpaper with instructions for using the s...
Hi Guys,We installed 03 IP Phone model 7821 in specific site and we verifying that the is only possible hear the dialtone after dial the second digit. We have the same model in anothers site and not have this problem. Any have about idea for this? I ...
A customer reports that contact center agents sometimes get a 403 Forbidden when trying to log into the desktop. This error resolves itself on its own after around a few hours; without going deep into troubleshooting, can someone give me a few hints ...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hi, i installed newly cisco codec room kit plus and connected Cisco Navigator pannel but in the network option I am getting an error that "Has not yet received DNS address from DHCP" what is the reason behind this .... ethernet is okay ....what is th...
Hello, reading the datasheet and admin guides of a Roomkit EQ lead us to interpret that it cames with HDMI audio out, but after some tests our technician found that the audio is not working on HDMI outputs, only the embedded QuadCam speakers provides...
Hello,we are stilll using a isr2900 router as a SBC.Currently it uses the securityk9 license and a uck9-cme-srst-cube license as smart licensing.The logging output tells me that the evalution period already expired.I know the product is EOL/EOS but s...
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