TelePresence

Resolve your questions and provides info on troubleshooting, configuration, protocols, and technical resource topics on Cisco Telepresence for enterprise applications and Cisco Product connections, including: MCU, TelePresence, Telepresence video, Telepresence system, Telepresence server, Jabber client, Polycom telepresence, troubleshooting, and more.

Provide answers to questions in this community that are awaiting a correct answer.

I am super-confused about VCSc and VCSe licensing and entitlement. I need to spin up a VCSe but I can't figure out how. Do I need an option key to...
1 hour 31 min ago
Hi,I want to confirm the Expressway cluster requirement.According to the document, I can see the cluster requirement as below:1. Routable IP (Layer...
7 hours 45 min ago
I currently have an EX90 setup to take receive video and output it over the HDMI out connection (in addition to the internal monitor) - pretty much...
9 hours 44 min ago
when i am dialing from polycom device to our conference bridge number over the internet call is not connected i check call logs in conductor gettin...
10 hours 23 min ago
We have Telepresence endpoints on a CUCM 9.1 with CMR enabled.We experience quality issues but the CMR values are all good.When comparing the CUCM...
15 hours 41 min ago
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Filter Results
Subject Views Votes Rating Replies Last replied by
discussion MX300 resolution issue
Last Reply 3 min 14 sec ago.
6 0 0 3 thobonho2
discussion VCSc and VCSe
Last Reply 1 hour 31 min ago.
0 0 0 0 David Mowery
discussion Cisco Edge 95 Firware upgrade
Last Reply 2 hours 19 min ago.
2 0 0 1 Patrick Sparkman
discussion Cisco Telepresence
Last Reply 2 hours 33 min ago.
1 0 0 1 Patrick Sparkman
discussion Does TC7.3.3 Encrypt PC Source 3 on the C Series codec?
Last Reply 6 hours 52 min ago.
0 0 0 1 Patrick Sparkman
discussion Does TC7.3.3 Encrypt PC Source 3 on the C Series codec?
Last Reply 6 hours 52 min ago.
3 0 0 1 Patrick Sparkman
discussion Conductor Essential Image
Last Reply 6 hours 54 min ago.
2 0 0 2 Patrick Sparkman
discussion every 15 minutes Profile 42 restart automaticaly
Last Reply 7 hours 59 sec ago.
3 0 0 1 vikdutta
discussion Expressway Cluster Requirement consideration
Last Reply 7 hours 45 min ago.
0 0 0 0 Chi Fai Leung
discussion TC7.3.3 is released
Last Reply 8 hours 16 min ago.
1322 1 4.875 61 Andrew Dighton
discussion External calls to TelePresence Server 310 fail with "Closing call due to failed reINVITE"
Last Reply 8 hours 43 min ago.
265 3 5 2 Sushant Sharma
discussion EX90 HDMI audio out?
Last Reply 9 hours 44 min ago.
0 0 0 0 Aaron Wilson
discussion b2bua disconnected call on the ingress saying "mismatched transport type in answer"
Last Reply 10 hours 23 min ago.
0 0 0 0 Sushant Sharma
discussion C60 software downgrade
Last Reply 15 hours 32 min ago.
1029 0 0 7 sergey.liznyov
discussion Call Management Record - information about video quality
Last Reply 15 hours 41 min ago.
0 0 0 0 Matthieu LIENART
discussion Cisco TelePresence SX20 need more participant
Last Reply 17 hours 23 min ago.
97 0 5 3 paulonwude
discussion Cisco Tandberg C40 - Factory Reset
Last Reply 20 hours 36 min ago.
52 0 5 8 rgarces87
discussion Cisco SX 20
Last Reply 23 hours 23 min ago.
26 0 0 2 Patrick Sparkman
discussion VideoConference C40 without web access
Last Reply 23 hours 26 min ago.
41 1 0 5 Patrick Sparkman
discussion SX 80 with two Precision 60 cameras
Last Reply 23 hours 30 min ago.
35 1 0 2 Patrick Sparkman
discussion Need IR remote solution for SX / MX series codecs
Last Reply 23 hours 34 min ago.
15 0 0 3 Patrick Sparkman
discussion Cisco VCS-E
Last Reply 23 hours 37 min ago.
23 0 0 5 Patrick Sparkman
discussion Meetings deleted via Outlook client re-appear, pushed from TMS
Last Reply 1 day 3 min ago.
4 0 0 0 elwilliams
discussion Tandberg TRC4 Help
Last Reply 1 day 6 min ago.
7 0 0 1 Jens Didriksen
discussion Cisco TelePresence products vulnerable to CVE-2014-0160 -aka Heartbleed
Last Reply 1 day 14 min ago.
50 0 0 2 Jens Didriksen
Filter Results
Subject Views Rating Comments Author
Upgrade using WinSCP.pdf
Last Reply 6 days 23 hours ago.
3583
5.0
4
Capture IX 5000/5200 logs and upload them to a TAC case
Last Reply 2 weeks 2 days ago.
31
0.0
0 Hem Brahmi
TC / Option keys
Last Reply 2 weeks 3 days ago.
1670
5.0
4 Marius Nedregård
Uploading/Installing a COP file to CUCM for CTS 1.8+ Upgrades
Last Reply 1 month 4 days ago.
24666
5.0
5 Tyler Wilkin
Collecting CUCM Traces from CUCM 8.6.2 for a TAC SR
Last Reply 1 month 1 week ago.
17667
5.0
0 Tyler Wilkin
Loopback Testing for TelePresence
Last Reply 1 month 3 weeks ago.
442
5.0
11 Matthew Limbrick
Meet Wayne DeNardi: Cisco Designated VIP in TelePresence
Last Reply 2 months 1 week ago.
100
0.0
0 ciscomoderator
Migrating TelePresence Management Suite (TMS) to a New Server.pdf
Last Reply 2 months 1 week ago.
8414
5.0
6 cdonleyc
Get to Know Patrick Sparkman: Cisco Designated VIP in TelePresence
Last Reply 3 months 1 day ago.
162
5.0
0 ciscomoderator
Factory Reset a CTS endpoint
Last Reply 3 months 2 days ago.
1905
5.0
2 Tyler Wilkin
CTS-CTRL-DVC8 End-of-Sales(EOS)
Last Reply 5 months 3 weeks ago.
248
0.0
2 hashimoto.kotaro
TMS with Conductor Auto Connect - "call back" number is just sip@x.x.x.x
Last Reply 6 months 1 day ago.
603
0.0
6 bvanbenschoten
Upload via TFTP Server revision 2.pdf
Last Reply 6 months 1 week ago.
1384
0.0
1
Obtaining system configurations with xconfig
Last Reply 7 months 4 days ago.
620
0.0
0 Matthew Limbrick
Replacing a T3 C90 codec after RMA shows incorrect Product ID
Last Reply 8 months 3 weeks ago.
428
0.0
0 Matthew Limbrick
CTS-Manager Transition White Paper.pdf
Last Reply 9 months 3 days ago.
475
5.0
3 Steve Kapinos
CTS-Manager "Unable to validate Exchange Web Service connection" error
Last Reply 9 months 3 weeks ago.
1028
5.0
0 Tyler Wilkin
SIP user agents (UA) for TelePresence
Last Reply 11 months 3 weeks ago.
558
5.0
0 Matthew Limbrick
T3 Total TelePresence compatibility Matrix
Last Reply 1 year 3 days ago.
618
0.0
2 Matthew Limbrick
How to Create Self-signed Certificates
Last Reply 1 year 5 days ago.
437
5.0
0 Csc TsWebDocs
How to Find I-frame Using Wireshark for H.323 Video Communication
Last Reply 1 year 5 days ago.
674
0.0
0 Csc TsWebDocs
Cisco CTS Boot-up Process/Check Marks
Last Reply 1 year 1 week ago.
212
5.0
0 Hem Brahmi
T3 TelePresence Troubleshooting -- File System Errors (Fat32)
Last Reply 1 year 2 weeks ago.
599
0.0
1 cdonleyc
Q&A from Telepresence Technology
Last Reply 1 year 1 month ago.
213
5.0
0 Muthurani Lavanya Paneerselvam
VCS X7 Software supports RFC 4821 for Packetization Layer Path MTU Discovery
Last Reply 1 year 2 months ago.
1400
0.0
1 steterry
Filter Results
Subject Views Rating Comments Author
blog View the latest video editions to Collaboration, Voice and Video Community
Last Reply 5 days 16 hours ago.
270
5.0
1 Francine Richards
blog Webrtc demo system
Last Reply 1 month 4 weeks ago.
2871
5.0
2
blog SX20 and Touch Panel Pairing
Last Reply 5 months 1 week ago.
1088
5.0
1 Alex Pfeil
blog Understanding Expressway SIP messaging
Last Reply 9 months 2 weeks ago.
514
4.5
0 Ayodeji oladipo Okanlawon
blog Troubleshooting TelePresence B2B Calls
Last Reply 1 year 3 months ago.
59
0.0
0 gogasca
blog CTMS - Basic Interop troubleshooting
Last Reply 1 year 4 months ago.
11
5.0
0 gogasca
blog CTS System - Basic MUX analysis for P2P Call
Last Reply 1 year 4 months ago.
52
0.0
0 gogasca
blog Modify SIP and SDP headers via LUA script for Video
Last Reply 1 year 10 months ago.
2552
5.0
1
blog Troubleshooting TMS with proxies
Last Reply 2 years 3 months ago.
895
0.0
0 Tery Le Febvere
blog CTS Manager - Understanding EWS Integration
Last Reply 2 years 11 months ago.
4815
0.0
1 gogasca
blog Two "Ask the Expert" Q&A Sessions in Progress (July)
Last Reply 3 years 3 weeks ago.
603
0.0
0 Paula Talamo
blog Conference Control Protocol (CCP) for TelePresence Exchange System
Last Reply 3 years 1 month ago.
761
0.0
0 gogasca
blog CTS System - DTLS Call analysis
Last Reply 3 years 1 month ago.
3588
5.0
2 gogasca
blog Video - TelePresence SIP H264 profile-level-id
Last Reply 3 years 6 months ago.
9449
5.0
1 gogasca
blog Cisco TelePresence Exchange - Scheduling & CDR API
Last Reply 3 years 7 months ago.
3067
0.0
0 gogasca
blog TC5.0 Release Key Update
Last Reply 3 years 7 months ago.
3596
5.0
0 Paula Talamo
blog CTS Diagnostics 0.1(1002)
Last Reply 3 years 9 months ago.
2768
0.0
0 gogasca
blog H264 Profiles in CTS 1.7(4)
Last Reply 3 years 10 months ago.
6391
0.0
1 gogasca
blog TelePresence Endpoints FAQ Knowledge Base Article Available
Last Reply 3 years 11 months ago.
3079
0.0
0 Paula Talamo
blog Thank YOU for visiting and participating in the TelePresence CSC Forum!
Last Reply 4 years 1 week ago.
2089
0.0
0 Paula Talamo
blog Cisco TelePresence Exchange - SIP Engine log analysis
Last Reply 4 years 1 month ago.
5386
5.0
1 gogasca
blog B2B - Basic troubleshooting for TelePresence B2B Calls
Last Reply 4 years 3 months ago.
2620
4.5
0 gogasca
blog Cisco TelePresence DTMF troubleshooting
Last Reply 4 years 5 months ago.
2677
0.0
0 gogasca
blog General - Replay video from packet capture
Last Reply 4 years 7 months ago.
3828
0.0
0 gogasca
blog CTMS - Basic Interop troubleshooting
Last Reply 4 years 8 months ago.
3533
0.0
0 gogasca
Filter Results
TelePresence
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Overall Rating: 5 (2 ratings)
TelePresence
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 157
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 131
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 95
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 156
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 117
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 254
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 110
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 262
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 85
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Overall Rating: 0 (0 ratings)
TelePresence
Views: 69
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Overall Rating: 5 (1 ratings)
TelePresence
Views: 137
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Overall Rating: 5 (2 ratings)
TelePresence
Views: 236
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Overall Rating: 5 (1 ratings)
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TelePresence
Views: 9468
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Overall Rating: 3.3 (6 ratings)
TelePresence
Views: 173
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Overall Rating: 0 (0 ratings)
TelePresence
Views: 487
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Overall Rating: 3 (1 ratings)
TelePresence
Views: 75
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Overall Rating: 0 (0 ratings)
TelePresence
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Overall Rating: 0 (0 ratings)
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Views: 22
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Overall Rating: 5 (1 ratings)
TelePresence
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Overall Rating: 0 (0 ratings)
TelePresence
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TelePresence
Views: 349
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Overall Rating: 0 (0 ratings)
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August 1, 2014
Ask the Expert
July 2, 2012
Ask the Expert
October 18, 2011
Ask the Expert
September 12, 2011
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August 2, 2010
Ask the Expert
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October 18, 2011
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