TelePresence

Resolve your questions and provides info on troubleshooting, configuration, protocols, and technical resource topics on Cisco Telepresence for enterprise applications and Cisco Product connections, including: MCU, TelePresence, Telepresence video, Telepresence system, Telepresence server, Jabber client, Polycom telepresence, troubleshooting, and more.

Provide answers to questions in this community that are awaiting a correct answer.

Hi, I have this issue where my physical TMS Server time will be correct but when you access TMS through your web browser the time at the bottom wi...
3 hours 54 min ago
Hi, I added VCS-C server for provisioning I am getting TMS Provisioning Extension service status failed. Both Device and User status as failed. I...
4 hours 41 min ago
Hi We have a client that is suffering some difficulty with a touch 8 panel. The problem we are finding is that the panel does not communicate with...
5 hours 30 min ago
Hi everybody, I'm encountering an issue on CISCO Tandberg C20 that I have upgraded from TC5.4.x to TC7.3.5 The endpoint is working properly, exce...
6 hours 43 min ago
Hi, I tried the MRA on CP-8865 & DX80. The CP-8865 have QR code scan when startup the phone.But the DX80 have not QR code scan when startup the...
13 hours 25 min ago
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Subject Views Votes Rating Replies Last replied by
discussion Alias Searching - Long Delays & Timeouts on Expressway-E
Last Reply 9 min 43 sec ago.
56 0 0 2 Tony_paparazzo
discussion UPGRADE MXP1700 FROM L5.1.1 TO F9.3.4
Last Reply 1 hour 55 min ago.
0 0 0 1 Jens Didriksen
discussion SX20 with or without Call Manager Pros and Cons
Last Reply 2 hours 38 min ago.
0 0 0 0 Talal Khan
discussion SX10 on CUCM extension mobility
Last Reply 18 hours 35 min ago.
0 0 0 0 tony.spence
discussion change ip of TMS on TMSXE
Last Reply 1 day 6 hours ago.
3 0 0 0 Ahmed eleshmawi
discussion SX20 standalone and SX20 register over TMS
Last Reply 1 day 9 hours ago.
6 0 0 1 Jens Didriksen
discussion DX80 Windows Touchscreen Drivers ?
Last Reply 1 day 12 hours ago.
242 0 5 5 Ben Claudin
discussion TPS-Upgrade 4.3(1.13) on VMware - Error: "Current license or ESXi version prohibits execution of the requested operation"
Last Reply 1 day 14 hours ago.
49 0 0 6 MichaelFFM
discussion Multiway breaks calls between codecs running CE8.1 and TX1310 immersive systems
Last Reply 1 day 16 hours ago.
16 0 0 2 Athonia Cappelli
discussion VCSC down but needs to do mutisite calls through mcu
Last Reply 1 day 18 hours ago.
10 0 0 1 Patrick Sparkman
discussion President
Last Reply 1 day 18 hours ago.
15 0 0 1 Patrick Sparkman
discussion Telepresence Server Event Logs Truncating Conference Name
Last Reply 1 day 19 hours ago.
2 0 0 0 blacklotus7772
discussion HOW TO GET TWO WAY AUDIO BETWEEN A PC AND C90 PROFILE SYSTEM
Last Reply 1 day 19 hours ago.
15 0 5 3 Patrick Sparkman
discussion Auto answer config for SX-20
Last Reply 1 day 19 hours ago.
14 0 0 1 Patrick Sparkman
discussion How to upgrade telepresence endpoints in bulk using TMS v14.6 ?
Last Reply 2 days 3 hours ago.
21 0 5 4 amine..dahel
discussion IX5000 dials to TPS showing 1 screen only?
Last Reply 2 days 4 hours ago.
137 0 5 9 0600648902
discussion CISCO C40
Last Reply 2 days 13 hours ago.
21 0 0 2 ZerevanSiso
discussion How to disable the users access for option "Auto Answer" by Remote Control (SX20 TC7.3.3)
Last Reply 2 days 13 hours ago.
62 0 5 9 Patrick Sparkman
discussion Search Rules and Transforms Configuration
Last Reply 2 days 18 hours ago.
11 0 0 1 Patrick Sparkman
discussion Customize Touch 10 Panel
Last Reply 2 days 18 hours ago.
12 0 0 1 Patrick Sparkman
discussion C60 Automatic Gain Compensation on the Output?
Last Reply 2 days 19 hours ago.
4 0 0 0 topherbarnett53
discussion SX 20 Multi Site Licensing
Last Reply 2 days 21 hours ago.
279 0 5 5 sijo.mathew
discussion MX800 Multisite Conferencing
Last Reply 2 days 21 hours ago.
15 0 0 1 Patrick McCarthy
discussion SX10 registered to CUCM
Last Reply 2 days 22 hours ago.
11 0 0 0 alarics
discussion Telepresence Conductor
Last Reply 2 days 22 hours ago.
69 1 0 2 Kirill Glushenkov
Filter Results
Subject Views Rating Comments Author
General TelePresence Troubleshooting Template Questions
Last Reply 1 week 1 day ago.
1450
5.0
1 Matthew Limbrick
How to take Diagnostic logs from a VCS and upload them to a TAC case.
Last Reply 4 weeks 1 day ago.
74
5.0
0 Melvin Gerardo Barquero Quiros
TC / Option keys
Last Reply 2 months 2 weeks ago.
4014
5.0
13 Marius Nedregaard
Collecting CUCM Traces from CUCM 8.6.2 for a TAC SR
Last Reply 4 months 2 weeks ago.
29026
5.0
1 Tyler Wilkin
TMS with Conductor Auto Connect - "call back" number is just [email protected]
Last Reply 4 months 2 weeks ago.
892
0.0
10 bvanbenschoten
MCU and Telepresence Server Feature Comparison sheet
Last Reply 4 months 3 weeks ago.
144
0.0
0 Manish Gogna
Cisco SX20 upgrade for Proximity for desktop
Last Reply 4 months 3 weeks ago.
192
0.0
9 Ajith Nayak
Loopback Testing for TelePresence
Last Reply 5 months 2 days ago.
2678
5.0
11 Matthew Limbrick
Cisco Telepresence: How to toggle "Factory Mode" on a CTS GEN 3 display from Production
Last Reply 5 months 2 weeks ago.
2021
4.5
0 David Orzelek
Uploading/Installing a COP file to CUCM for CTS 1.8+ Upgrades
Last Reply 6 months 3 weeks ago.
33358
5.0
7 Tyler Wilkin
VCS - How to avoid SIP UDP timeout without disabling UDP
Last Reply 8 months 2 weeks ago.
3491
5.0
3 Paulo Souza
Migrating TelePresence Management Suite (TMS) to a New Server.pdf
Last Reply 9 months 1 day ago.
9818
5.0
7 cdonleyc
Upgrade using WinSCP.pdf
Last Reply 9 months 1 week ago.
4138
5.0
4 mubakhta
Capture IX 5000/5200 logs and upload them to a TAC case
Last Reply 9 months 3 weeks ago.
195
0.0
0 Hem Brahmi
Meet Wayne DeNardi: Cisco Designated VIP in TelePresence
Last Reply 11 months 2 weeks ago.
145
0.0
0 ciscomoderator
Get to Know Patrick Sparkman: Cisco Designated VIP in TelePresence
Last Reply 1 year 2 days ago.
215
5.0
0 ciscomoderator
Factory Reset a CTS endpoint
Last Reply 1 year 3 days ago.
2562
5.0
2 Tyler Wilkin
CTS-CTRL-DVC8 End-of-Sales(EOS)
Last Reply 1 year 2 months ago.
661
0.0
2 hashimoto.kotaro
Upload via TFTP Server revision 2.pdf
Last Reply 1 year 3 months ago.
1552
0.0
1 mubakhta
Obtaining system configurations with xconfig
Last Reply 1 year 4 months ago.
1096
0.0
0 Matthew Limbrick
Replacing a T3 C90 codec after RMA shows incorrect Product ID
Last Reply 1 year 5 months ago.
562
0.0
0 Matthew Limbrick
CTS-Manager Transition White Paper.pdf
Last Reply 1 year 6 months ago.
534
5.0
3 Steve Kapinos
CTS-Manager "Unable to validate Exchange Web Service connection" error
Last Reply 1 year 6 months ago.
1157
5.0
0 Tyler Wilkin
SIP user agents (UA) for TelePresence
Last Reply 1 year 8 months ago.
914
5.0
0 Matthew Limbrick
T3 Total TelePresence compatibility Matrix
Last Reply 1 year 9 months ago.
660
0.0
2 Matthew Limbrick
Filter Results
Subject Views Rating Comments Author
blog View the latest video editions to Collaboration, Voice and Video Community
Last Reply 8 months 3 weeks ago.
614
5.0
2 Francine Richards
blog Webrtc demo system
Last Reply 11 months 1 week ago.
3715
5.0
2 Gonzalo Gasca Meza
blog SX20 and Touch Panel Pairing
Last Reply 1 year 2 months ago.
2564
5.0
1 Alex Pfeil
blog Understanding Expressway SIP messaging
Last Reply 1 year 6 months ago.
944
4.6
0 Ayodeji oladipo Okanlawon
blog Troubleshooting TelePresence B2B Calls
Last Reply 2 years 3 weeks ago.
88
0.0
0 gogasca
blog CTMS - Basic Interop troubleshooting
Last Reply 2 years 1 month ago.
13
5.0
0 gogasca
blog CTS System - Basic MUX analysis for P2P Call
Last Reply 2 years 1 month ago.
72
0.0
0 gogasca
blog Modify SIP and SDP headers via LUA script for Video
Last Reply 2 years 7 months ago.
3181
5.0
1 Gonzalo Gasca Meza
blog Troubleshooting TMS with proxies
Last Reply 3 years 1 month ago.
1023
0.0
0 Tery Le Febvere
blog CTS Manager - Understanding EWS Integration
Last Reply 3 years 8 months ago.
4973
0.0
1 gogasca
blog Two "Ask the Expert" Q&A Sessions in Progress (July)
Last Reply 3 years 10 months ago.
606
0.0
0 Paula Talamo
blog Conference Control Protocol (CCP) for TelePresence Exchange System
Last Reply 3 years 10 months ago.
782
0.0
0 gogasca
blog CTS System - DTLS Call analysis
Last Reply 3 years 10 months ago.
3907
5.0
2 gogasca
blog Video - TelePresence SIP H264 profile-level-id
Last Reply 4 years 3 months ago.
10223
5.0
1 gogasca
blog Cisco TelePresence Exchange - Scheduling & CDR API
Last Reply 4 years 4 months ago.
3107
0.0
0 gogasca
blog TC5.0 Release Key Update
Last Reply 4 years 4 months ago.
3713
5.0
0 Paula Talamo
blog CTS Diagnostics 0.1(1002)
Last Reply 4 years 6 months ago.
2780
0.0
0 gogasca
blog H264 Profiles in CTS 1.7(4)
Last Reply 4 years 7 months ago.
6621
0.0
1 gogasca
blog TelePresence Endpoints FAQ Knowledge Base Article Available
Last Reply 4 years 8 months ago.
3123
0.0
0 Paula Talamo
blog Thank YOU for visiting and participating in the TelePresence CSC Forum!
Last Reply 4 years 9 months ago.
2091
0.0
0 Paula Talamo
blog Cisco TelePresence Exchange - SIP Engine log analysis
Last Reply 4 years 10 months ago.
5472
5.0
1 gogasca
blog B2B - Basic troubleshooting for TelePresence B2B Calls
Last Reply 5 years 2 weeks ago.
2742
4.5
0 gogasca
blog Cisco TelePresence DTMF troubleshooting
Last Reply 5 years 2 months ago.
2785
0.0
0 gogasca
blog General - Replay video from packet capture
Last Reply 5 years 4 months ago.
4456
0.0
0 gogasca
blog CTMS - Basic Interop troubleshooting
Last Reply 5 years 5 months ago.
3597
0.0
0 gogasca
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