Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
112 PostsActivity in Collaboration
Call Handler Not Reachable From Outside Call
Hi Experts,I am sitting with an unique issue where my Auto Attendant works perfectly from inside the office, however it is not reachable from external calls.Connection ISP > SIP > CUBE > SIP > CUCMWhat I am seeing is as soon as I direct the call to C...
8851 Kem
Dear Sir i am new to 8851 ip phone , just need help for speed dial kem i do program speed dial entries into the device and when the phone is turned off the entries are lost is there is any advice why list is forgotten from the phone ? thanks
Cisco CM Switch Box
Our Forum Alert III Secondary Crash Net (SCN) is inoperable. I've heard the cisco cm could be configured to set up some devices to act as a ringdown, they called it a “Switch Box.” This would allow our Base Operations guys to have a work around from ...
Call Manager Blind Transfer
with ver6.xwhen the operation receive a call from PSTN and transfering to the internal user, on internal user phone, it shown the call from operator, we want to setup shown as the real caller, anyway to enable it?thanks
com.sun.jersey.api.client.ClientHandlerException
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
One Way Audio after 15 minutes within a PSTN to CUCM / WebEx call
Hello Cisco-Community ! We actually face a severe problem concerning mostly our cellphone or landline call-in users in WebEx meetings or even conversations from PSTN (mostly vodafone mobile) to normal CUCM SIP registered internal office phones. It ra...
Call Transfer not showing originator
I have a real estate office with a receptionist and a realtor. The realtor phone is set for CallFwdAll to their cell phone. The customer calls into the main number. Then transfer the call to the realtor. The call then get's forwarded to the reatlor's...
SIP Calls one way audio after MIN-SE Expires
We're running into an issue where our agents on a third party contact centre system are experiencing 1 way audio on an intermittent basis roughly around the 15 minutes mark.This is a CUCM v10 solution, connected to said 3rd party contact centre solut...
Unity: How To Trace Call Flow To A Mailbox or Handler
Hi,I am reading about Cisco Unity traces and may need a little help with this. The operator mailbox is receiving messages. I want to trace how a call is being routed to this mailbox. I know if a caller into Unity reaches the Opening Greeting and that...
CUCM 11.5 License bin file error upload
Hey. I got CUCM 11.5 License bin file. But cannot upload license to CUCM portal
Resolved! Restarting DRF Services
I just wanted to verify before I did it, that I can restart the DRF services on my CUCM 7.0 without disrupting anything but backups right? A job seems to be hanging and I can't configure anything because it says that a backup is in progress, even tho...
CMS chats and Jabber chats do not integrate
HiWe have CMS for our meeting solution. Some users connect through Cisco Jabber and others connect through Web. the chats between theses users do not integrate and users that connect through jabber can not see the chats and converstaions of those use...
Missed calls to email notification in CUCM
Hi,I have cucm 11.5.1 version and i would like to add missed call notifications to be sent to emails.Is there any solutions for that?Thanks in advance
Additional Calls to Welcome Greeting Busy while Greeting is Playing
I am attempting to establish a help desk hunt pilot utilizing CUC to play a welcome greeting before transferring the caller to the hunt pilot members. Current setup is CUBE ISR 4431 to CUCM CTI Route Point to CUC System Call Handler to playing the gr...
Report for manual outbound calls with wrap-up codes
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
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