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Accessories

Please post here your questions for Headsets, Cameras and any other Cisco Accessories

112 Posts

Hybrid Work

The place to discuss the new Hybrid Work offers for work from Home, work from Office and Software Of...

6 Posts

Activity in Collaboration

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odd loopback errdisable issue

My company has 4 Call Manager subscribers, two at our HQ datacenter and two at our colocation.   We powered down everything at our colo this part Saturday because we are moving it out of state.  Since then, we have had random locations having switch ...

Report for manual outbound calls with wrap-up codes

Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls.  We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls.  Th...

JimmyW by • Level 1
  • 159 Views
  • 5 replies
  • 0 Helpful votes

CUCM 11.5.1 SU2 upgrade

Hello Everyone, one of my clients currently have a CUCM cluster with 1 publisher and 6 subscribers, this cluster is running version 11.5.1 SU2. i am planning a refresh upgrade to version 14 using PCD. but before this upgrade, i am planning a minor up...

Resolved! Cisco CM Switch Box

Our Forum Alert III Secondary Crash Net (SCN) is inoperable. I've heard the cisco cm could be configured to set up some devices to act as a ringdown, they called it a “Switch Box.” This would allow our Base Operations guys to have a work around from ...

8851 Kem

Dear Sir i am new to 8851 ip phone , just need help for speed dial kem i do program speed dial entries into the device and when the phone is turned off the entries are lost is there is any advice why list is forgotten from the phone ? thanks

heamer by • Level 1
  • 133 Views
  • 3 replies
  • 0 Helpful votes

Call Handler Not Reachable From Outside Call

Hi Experts,I am sitting with an unique issue where my Auto Attendant works perfectly from inside the office, however it is not reachable from external calls.Connection ISP > SIP > CUBE > SIP > CUCMWhat I am seeing is as soon as I direct the call to C...

Call Manager Blind Transfer

with ver6.xwhen the operation receive a call from PSTN and transfering to the internal user, on internal user phone, it shown the call from operator, we want to setup shown as the real caller, anyway to enable it?thanks

com.sun.jersey.api.client.ClientHandlerException

Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...

kavle by • Level 1
  • 105 Views
  • 3 replies
  • 0 Helpful votes

Call Transfer not showing originator

I have a real estate office with a receptionist and a realtor. The realtor phone is set for CallFwdAll to their cell phone. The customer calls into the main number. Then transfer the call to the realtor. The call then get's forwarded to the reatlor's...

SIP Calls one way audio after MIN-SE Expires

We're running into an issue where our agents on a third party contact centre system are experiencing 1 way audio on an intermittent basis roughly around the 15 minutes mark.This is a CUCM v10 solution, connected to said 3rd party contact centre solut...

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