Accessories
Please post here your questions for Headsets, Cameras and any other Cisco Accessories
112 PostsActivity in Collaboration
Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW: SIP
Hi , Good day. I need some help to verify if there is any configuration issue from my end. Basically i have a registered LGW to the webex calling . The incoming call is working fine , but the outgoing call is getting the following error %VOICE_IEC-...
cisco jabber lock
Dears,i have Cisco jabber and i need to lock it for a meantime or for long time// is there anyway to know which steps can help me to do that from settings?
Cisco Roomkit NTP ISSUE | CS-KIT-MINI-K9
Issue description:Roomkit system NTP settings change from Auto to Manual - Intermittent changeBehavior:+Forced the change to NTP auto and checked the settings. Reviewed logs found the following - eventlog/application.log noted the following log entry...
Finesse - Report Error
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Resolved! Cisco Jabber doesn't send PRACK
Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...
Cisco Finesse Out of Service
Hello All, Can anyone support me how can open Finesse Agent ? AdminAgent
Installing RTMT version 14 Windows 11 Install
Installing RTMT 12-14 Versions on Windows 11 requires Java releasesjdk 1.8_0 101, jdk 1.8_0 102; I installed 4 total versions including jdk 11.0.15.1 and jre 1.8.0_341.You must however follow these steps first in order for the install to work otherw...
UCCE virtual memory increase
Hi All,I wonder if any of you have increased the vRAM on your UCCE Rogers/Aw-HDS beyond the prescribed by OVA numbers? I.e. if Rogger is said to have 6GB by the OVA can I make it 8? SQL is eating memory plus there is some other management and securi...
Report for manual outbound calls with wrap-up codes
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Unity: How To Trace Call Flow To A Mailbox or Handler
Hi,I am reading about Cisco Unity traces and may need a little help with this. The operator mailbox is receiving messages. I want to trace how a call is being routed to this mailbox. I know if a caller into Unity reaches the Opening Greeting and that...
Tracking Calls Using Call Handler
The 0 operator mailbox is not monitored. By default all vm boxes had a 0 option that would put you into that call handler.I have changed the caller input for all vm boxes to ignore when someone presses 0, however calls are still being sent to it.How ...
Disable SIP SDP modification
Cisco C8000V. Cisco IOS XE Software, Version 17.06.05. Trying to implement static PAT to translate SIP traffic between private and public voice gateways.<172.17.20.36:3002> <Cisco NAT 1.2.3.4> <5.6.7.8:5060>ip nat inside source static udp 172...
Cisco 840 Diagnostic App
How can I get the Diagnostic App on a Cisco wireless 840 phone. The phone does not have the App and it could be useful in troubleshooting an issue we are having with the device. Cisco's literature mentions the Diagnostic App, but I cannot find it a...
One-way Audio following IP Address Change
I've recently inherited a new network as part of beginning a new job. Historically, my exposure to voice is pretty limited. Without getting into the details of what lead to it, as it's not relevant, after performing a reset on an 8851, the phone gr...
Presence backup error
Hi guys,I receive this error every time I perform a Presence Backup...any idea? I got a cluster with 2 servers and the System version is 9.1.1.10000-8=====================================================Server : CR1PRD108Feature : IM_AND_PRESE...
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