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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Dear sir, We have an IVR in Hong Kong, but I need to get date for TZ[America/Los_Angeles] in my script. Please help answer if aware. Now using the...
10 min 50 sec ago
hi, I want to store some data on a centeralized place to which each caller who will hit the script should be able to access as well as change. this...
1 hour 28 min ago
Hello All, We are trying find the solution for the issue we are having with Reason Code 50002 where agents go NOT READY intermittently.Reason Code...
13 hours 27 min ago
Hello, I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary...
18 hours 10 min ago
I would like to know how the purge order of records occurs during the nightly purge when the database is above the 80% threshold.  Is there some pr...
18 hours 48 min ago
         
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discussion How to get date for different time zones
Last Reply 10 min 50 sec ago.
0 0 0 0 matthewik.lee
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 31 min 28 sec ago.
29 0 5 8 aubert ciavaldini
discussion finesse email agent
Last Reply 44 min 11 sec ago.
3 0 0 2 Mikhail Kalita
discussion CSD agent statistics not reseting
Last Reply 1 hour 10 min ago.
15 0 0 4 Rahil Rakhangi
discussion License for Finesse
Last Reply 1 hour 14 min ago.
17 0 0 1 Rahil Rakhangi
discussion uccx 10.5 script query
Last Reply 1 hour 28 min ago.
0 0 0 0 nareh84@hotmail.com
discussion Outbound campaign UCCX 10.5
Last Reply 1 hour 39 min ago.
3 0 0 1 Aaron Harrison
discussion UCCX 7.0 - Agent status changes
Last Reply 2 hours 36 min ago.
1 0 0 1 Chakshu Piplani
discussion Live data in CUIC for PCCE 10.0
Last Reply 2 hours 42 min ago.
218 0 0 7 qazzaq201
discussion UCCX 10.6 Finesse login problem
Last Reply 4 hours 27 min ago.
5 0 5 2 Hythim Ali El Hadad
discussion Video call with UCCX/UCCE agents
Last Reply 5 hours 18 min ago.
4 0 0 1 Alexander Anoshin
discussion Finesse Reason Code 50002 Agent goes NOT READY
Last Reply 13 hours 27 min ago.
4 0 0 0 yogesh.mhatre
discussion UCCX 10.6 Mixed-Mode
Last Reply 15 hours 20 min ago.
6 0 0 2 dstory@fele.com
discussion AQM, WFM and Social Miner Failover
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11 0 0 1 djlundberg
discussion Error transferring the call to external IVR
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18 0 0 1 hockey mainiac
discussion HTTP Status 500 Error on CUIC Login Page
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2 0 0 0 koziollz1
discussion TSP Super-Provider
Last Reply 18 hours 38 min ago.
168 0 0 1 Wagner Jose Fer...
discussion PCCE SQL HDS Purge
Last Reply 18 hours 48 min ago.
6 0 0 0 hockey mainiac
discussion Calling Id
Last Reply 19 hours 42 min ago.
39 0 0 5 chintan gajjar
discussion Agent control wrapup timer in UCCX 10.5 with Finess
Last Reply 21 hours 17 min ago.
23 0 5 3 Hythim Ali El Hadad
discussion web chat with UCCX 10.X
Last Reply 1 day 1 hour ago.
3 0 0 0 debasish rout
discussion CVP Error
Last Reply 1 day 2 hours ago.
30 0 0 5 chintan gajjar
discussion Audio Flie UCCX
Last Reply 1 day 8 hours ago.
9 0 0 1 Chakshu Piplani
discussion What are Cisco Agent and IP Communicator listed as in task manager services?
Last Reply 1 day 8 hours ago.
91 0 0 3 Chakshu Piplani
discussion Establishing ODBC Connection
Last Reply 1 day 8 hours ago.
25 0 0 2 Chakshu Piplani
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Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 1 day ago.
34577
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
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225
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Last Reply 2 weeks 6 days ago.
723
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 5 days ago.
712
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
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2779
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6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
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5304
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57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
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0 xdallen01
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320
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5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
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155
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10526
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After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 3 weeks ago.
2224
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 5 days ago.
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6 Arundeep Nagaraj
Provisioning UCCX 7.0
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2 Muthurani Lavanya Paneerselvam
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61
0.0
2 sinisamaricic
CAD login fails with a licensing error
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4797
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2 TCC_2
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151
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2 Ivan Salazar
Install and configure Cisco UCCX v9
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UCCX: Cisco Agent Desktop Error "unable to download file"
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High Call volume reported on CUBE - Mitigate using TDOS
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4 Arundeep Nagaraj
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779
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308
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0 Arundeep Nagaraj
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