Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Is it possible to have UCCX agents on their hardphone alone?  I have a group that wants UCCX functionality but does not want to move to softphone/C...
4 min 57 sec ago
We moved from old version (windows) to UCCX 8.5(linux)But the prompt manager we used for the user to dial in and record message and upload automati...
1 hour 7 min ago
I currently have UCCX installed in our US data center and I need to install a second contact center application in our India data center and becaus...
1 hour 38 min ago
We use one button login at our remote sites, but we would like to ring more than one physical phone when an agent gets a call.  Is there any way to...
3 hours 51 min ago
Hi Ive been struggling with this one for a while. All custom files that was recorded and uploaded to the uccx distorts when activated. ive converte...
5 hours 2 min ago
         
Enterprise 867 13 0 0 0
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Subject Views Votes Rating Replies Last replied by
discussion Hard phone for UCCX agents
Last Reply 4 min 57 sec ago.
0 0 0.0 0 akrisinger
discussion Prompt Manager UCCX 8.5 not working after moved from Old version (windows) to newer 8.5 Linux
Last Reply 1 hour 7 min ago.
0 0 0.0 0 Alberto Douglas
discussion Contact Center
Last Reply 1 hour 38 min ago.
0 0 0.0 0 henrick16
discussion UCCX 10.5 - Agent Cal Log Display showing N/A
Last Reply 2 hours 18 min ago.
0 0 0.0 4 troyputnam
discussion Using One button login and ringing more than one physical phone.
Last Reply 3 hours 51 min ago.
0 0 0.0 0 David Tamburin
discussion CAD to MS Dynamics CRM pop-up slowness
Last Reply 22 hours 27 min ago.
0 0 0.0 0 kkoeper12
discussion Temporary IVR Handoff for authentication
Last Reply 4 hours 9 min ago.
628 2 0.0 6 Chintan Gajjar
discussion Uccx 8.0 prompt distorted
Last Reply 5 hours 2 min ago.
0 0 0.0 0 Waleed Moos
discussion The sandbox of Unified Contact Center Enterprise always shows the error "Finesse is out of service."
Last Reply 7 hours 58 min ago.
0 0 0.0 0 williamzhang99
discussion QM 10.0 doesn't record inbound calls
Last Reply 6 hours 48 min ago.
4 0 0.0 1 mohamed helmy
discussion Enable Outbound Campaign not from ICM configuration maanger
Last Reply 7 hours 46 min ago.
0 0 0.0 6 Neustre Lr
discussion Finesse Recording
Last Reply 7 hours 56 min ago.
0 0 0.0 1 Hythim Ali El Hadad
discussion Outbound option SIP Dialer – Call Not reserving for the agent in preview_only mode
Last Reply 9 hours 19 min ago.
0 0 0.0 0 dhanabe2008
discussion Global Session
Last Reply 10 hours 22 min ago.
1439 0 5 15 Keith Adams
discussion CCX 7.0 pre-upgrade tool ERROR
Last Reply 13 hours 32 min ago.
0 0 0.0 0 Rafig Yolchuyev
discussion Cisco Supervisor Desktop "ID entered doesn't exist"
Last Reply 16 hours 25 min ago.
0 0 0.0 2 shyam2014
discussion Hello
Last Reply 21 hours 7 min ago.
0 0 0.0 0 shawneec1
discussion Finesse silent monitoring error
Last Reply 1 day 40 min ago.
0 0 0.0 2 Hythim Ali El Hadad
discussion Contact Center Upgrade SKU
Last Reply 1 day 1 hour ago.
0 0 0.0 1 Rolando Valenzuela
discussion Cannot start a outbound campaign
Last Reply 1 day 3 hours ago.
0 0 0.0 0 hernandez.jaime
discussion Microsoft Unified Service Desk Integration with Cisco Call Manager
Last Reply 1 day 3 hours ago.
0 0 0.0 0 hadi.elkhoury
discussion Finesse has Problems with Certificate on Port 7443
Last Reply 1 day 6 hours ago.
60 1 1 3 yositorati
discussion How to assign a call for a skill in high priority UCCX
Last Reply 1 day 8 hours ago.
0 0 5 2 fenilantony
discussion UCCX Keep an Agent on hold.
Last Reply 1 day 10 hours ago.
4 0 0.0 4 Emrecan Ural
discussion UCCX 10.5 and Social Miner?
Last Reply 1 day 13 hours ago.
97 0 0.0 1 martyn.rees
Filter Results
Subject Views Rating Comments Author
After Reboot, CCM PG not coming UP
Last Reply 3 min 51 sec ago.
44
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 17 hours 26 min ago.
2120
0.0
1 Shahzad Ali
Script for Different Queues close at different times of the day
Last Reply 1 week 5 hours ago.
9
0.0
0 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 1 week 2 days ago.
286
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 weeks 4 days ago.
11412
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 weeks 6 days ago.
48
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 weeks 6 days ago.
4630
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 1 month 2 weeks ago.
82
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 1 month 2 weeks ago.
55
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 1 month 2 weeks ago.
6568
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 1 month 3 weeks ago.
14
0.0
0 Muralidharan Subramanian .ιlι..ιlι.
Cisco UCCE SQL Queries
Last Reply 2 months 1 day ago.
98
0.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 1 month 4 weeks ago.
241
0.0
1 Reena Mundary
Communication between CTIOS Server and CTIOS client
Last Reply 3 months 1 week ago.
93
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 2 months 1 week ago.
198
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 2 months 1 week ago.
25
0.0
0 Muralidharan Subramanian .ιlι..ιlι.
Cisco UCCE Parent Child deployment model
Last Reply 1 year 3 months ago.
682
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 2 months 3 weeks ago.
119
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 3 months 1 week ago.
109
0.0
0 srikrama
Tech Tip: Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Last Reply 3 months 1 week ago.
15513
4.0
3 gapande
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 1 week ago.
5086
4.0
10 Gergely Szabo
IVR Outbound Dialer in UCCX
Last Reply 3 months 3 weeks ago.
191
5.0
0 Reena Mundary
Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.
Last Reply 4 months 6 days ago.
26
0.0
0 Reena Mundary
CVP Route Algorithm
Last Reply 4 months 6 days ago.
49
4.0
0 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 months 2 weeks ago.
460
0.0
2 Henry Badilla
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by jezhou
Contact Center
Views: 1459
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Overall Rating: 5 (1 ratings)
Contact Center
Views: 30
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Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 688
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Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 628
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Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 832
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Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 6
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Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 318
  • 1
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Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 110
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Overall Rating: 0 (0 ratings)
Contact Center
Views: 1116
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Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 255
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Overall Rating: 5 (1 ratings)
Contact Center
Views: 13
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Overall Rating: 0 (0 ratings)
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