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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

when i open agent greeting and a call into the agent,first hear a tone "beep~beep "then hear the agent IDand then hear a tone "beep~beep" again i w...
by bo liu
1 hour 42 min ago
Hi, Just wanted to know can we use SocialMiner's Agent API to reserve the agent irrespective of communication channel? i.e. not only for callbacks...
10 hours 14 min ago
Dear members,I'm facing an issue with the CVP Courtesy Callback feature where I don't not hear any music when testing it.There are no errors in the...
1 day 7 hours ago
Hello,Is it passable to have Socialminer webchat interface in French? Thank you    
2 days 1 hour ago
Hello Experts,I'm completely new to Cisco world and my objective is to access some CTI details in my custom .NET application. Plz see the details b...
2 days 9 hours ago
         
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discussion Agent Desktop 10.5 - Stealing Focus
Last Reply 22 min 53 sec ago.
168 3 1 12 imusleh46
discussion Cisco UCCX 10.5 Scripting Question
Last Reply 39 min 6 sec ago.
53 0 5 7 Gary Dubey
discussion how to disable the conference tone in agent greeting
Last Reply 1 hour 42 min ago.
0 0 0 0 bo liu
discussion Problem for create Call Control Group
Last Reply 2 hours 7 min ago.
20 0 5 5 nalonsopresidio
discussion Dial Any extension with uccx
Last Reply 2 hours 24 min ago.
17 0 0 5 mohammad saeed
discussion license
Last Reply 3 hours 12 min ago.
9 0 0 3 Robert Jones
discussion CVP Courtesy Callback Issue: Calls are exiting the error path of the "Reconnect Caller" node in CallbackWait script
Last Reply 4 hours 42 min ago.
2 0 0 1 chintan gajjar
discussion Outbound Dialler IVR based campaign not working.
Last Reply 5 hours 15 min ago.
13 0 0 4 Ritesh Desai
discussion CCX 10.6 with Socialminer and Finesse Agent Email
Last Reply 8 hours 6 min ago.
257 0 5 6 ruimartins1000
discussion SocialMiner to support multiple media
Last Reply 10 hours 14 min ago.
0 0 0 0 Ammara Bokhari
discussion SIP Dialer Ports licenses
Last Reply 11 hours 34 min ago.
7 0 0 1 sasdivve
discussion UCCX Workfoce Management: Advanced Quality Manager
Last Reply 15 hours 29 min ago.
23 0 0 5 Mark Grace
discussion UCCX 10.6 - Looking for script that transforms callerid before check it against a database
Last Reply 17 hours 4 min ago.
3 0 0 2 Mark Grace
discussion UCCX: How to assign a skill to an agent?
Last Reply 17 hours 7 min ago.
6 0 0 3 Mark Grace
discussion How can I check if there are outbound license configured in UCCX 8.5(X)
Last Reply 17 hours 12 min ago.
8 0 0 3 Mark Grace
discussion WFO QM/AQM refusing CTI connection
Last Reply 18 hours 23 min ago.
24 0 0 3 Stephen Bonner
discussion Courtesy Callback
Last Reply 19 hours 18 min ago.
3205 0 4 26 laranoueir
discussion UCCX Agents complain they hear CrossTalk but its all SIP/IP!
Last Reply 1 day 13 min ago.
568 1 0 3 roboliveira
discussion Agent Greeting fails to play
Last Reply 1 day 54 min ago.
716 1 0 6 chintan gajjar
discussion UCCX Upload XML Doc Issue
Last Reply 1 day 2 hours ago.
9 0 0 1 Justin Westover
discussion UCCX WAN Latency
Last Reply 1 day 3 hours ago.
10 0 5 1 Valery Kuznetsov
discussion Cisco Webex Meeting Center Flashing Taskbar
Last Reply 1 day 3 hours ago.
0 0 0 2 jeffrey.scott1
discussion CCMP 9.0 Installation Error
Last Reply 1 day 3 hours ago.
204 1 0 2 Muhammad Fahad Raza
discussion Does the TZ parameter get correct time zone for normal time period or day light saving period
Last Reply 1 day 5 hours ago.
19 0 0 3 Chris Deren
discussion UCCX HA Environment CTI Ports and Route Point Redundancy
Last Reply 1 day 7 hours ago.
17 0 0 1 Aaron Harrison
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Subject Views Rating Comments Author
IVR Outbound Dialer in UCCX
Last Reply 24 sec ago.
485
5.0
1 Reena Mundary
How to list UCCX Historical Reporting Client open sessions
Last Reply 2 days 20 hours ago.
1
0.0
0 will.alvord
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
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171
0.0
0 saikiapranjol
CVP VXML Standalone outbound dialer
Last Reply 1 week 2 days ago.
1602
4.9
13 Muhammad Amir Raza
Cisco UCCE SQL Queries
Last Reply 1 week 3 days ago.
287
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 3 weeks 5 days ago.
966
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 month 1 week ago.
35259
4.9
9 Shahzad Ali
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 month 3 weeks ago.
795
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 2 months 11 hours ago.
2806
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 months 1 week ago.
5418
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 2 months 2 weeks ago.
32
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 3 months 2 days ago.
328
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 3 months 1 week ago.
159
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
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10641
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 3 months 3 weeks ago.
73
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 3 months 3 weeks ago.
2243
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
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1053
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Provisioning UCCX 7.0
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11981
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
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64
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 4 months 3 weeks ago.
4842
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
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169
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
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82
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UCCX: Cisco Agent Desktop Error "unable to download file"
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6945
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High Call volume reported on CUBE - Mitigate using TDOS
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28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 6 months 2 days ago.
166
5.0
0 Reena Mundary
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Contact Center
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by bo liu
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Contact Center
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