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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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We've got CUIC 10.6(1) build 1 (10_6_1_10000_39) installed in our lab environment and we noticed that the "Report Definitions" drawer on the left h...
51 min 2 sec ago
Hello,I'm planning to upgrade CUIC from 9.x to 10.5 version as a common ground upgrade. Currently I have some custom reports (collections) in 9.x.P...
1 hour 41 min ago
What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in...
1 hour 45 min ago
What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in...
2 hours 29 min ago
Dear Gents, I am hoping I could pick your brain on an issue I am facing when integrating with an Oracle DB for a client. UCCX System version: 9.0.2...
by jelcham
1 day 6 hours ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
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discussion CUIC 10.6 - Report Definitions drawer not showing up
Last Reply 51 min 2 sec ago.
0 0 0 0 Kristopher Tan
discussion UCCX 10.x agent-email IMAP authentication failure
Last Reply 1 hour 1 min ago.
7 1 0 1 wellsdavidj
discussion CUIC 10.5 upgrade
Last Reply 1 hour 41 min ago.
0 0 0 0 krishnamohan.kp
discussion CUIC - What is 'Return' below completed tasks for call Type?
Last Reply 1 hour 45 min ago.
0 0 0 0 siddly408
discussion UCCE - Call type Report- what is "Return" from completed tasks?
Last Reply 2 hours 29 min ago.
0 0 0 0 siddly408
discussion UCCE features vs. UCCX features
Last Reply 3 hours 35 min ago.
33 0 0 2 Joe.Sarkis1
discussion Extracting data from UCCE 9.0 for creating report, need help on filed name mapping and data correctness
Last Reply 6 hours 19 min ago.
15 0 5 3 Oleksii Stepanenko
discussion Finding ANI per CallType in HDS
Last Reply 7 hours 12 min ago.
14 0 5 4 draganmarkovic
discussion Problem With Manage Chats in Finesse Desktop
Last Reply 7 hours 32 min ago.
49 0 0 6 mehti1980
discussion Live data in CUIC for PCCE 10.0
Last Reply 11 hours 15 min ago.
247 0 0 11 qazzaq201
discussion CVP Error
Last Reply 1 day 5 hours ago.
50 0 0 17 chintan gajjar
discussion UCCX Integration with Oracle DB - Missing Fields Issue
Last Reply 1 day 6 hours ago.
8 0 0 0 jelcham
discussion CVP Error
Last Reply 1 day 9 hours ago.
56 0 0 11 chintan gajjar
discussion UCCX Trigger Validation
Last Reply 1 day 11 hours ago.
32 0 0 4 Aaron Harrison
discussion CAD sizing
Last Reply 1 day 11 hours ago.
34 0 0 4 Aaron Harrison
discussion WFO QM/AQM refusing CTI connection
Last Reply 2 days 10 hours ago.
6 0 0 0 shridhar reddy
discussion Calling Id
Last Reply 2 days 17 hours ago.
52 0 0 7 Pawan Srivastava
discussion Audio Flie UCCX
Last Reply 3 days 16 hours ago.
24 0 5 3 Chakshu Piplani
discussion uccx 10.5 script query
Last Reply 3 days 21 hours ago.
22 0 0 1 Bill Mungaven
discussion Custom Reports in CUIC
Last Reply 4 days 50 min ago.
738 0 5 3 Srinivas Divakar K
discussion UCCE Post call Survey
Last Reply 4 days 54 min ago.
21 0 0 1 Srinivas Divakar K
discussion Relationship between CUIC scheduled report occurence and Historical Refresh Rate in Report Definition
Last Reply 4 days 3 hours ago.
8 0 0 0 NICNGUYEN
discussion Cisco UCCX 10.5 Scripting Question
Last Reply 4 days 5 hours ago.
33 0 5 4 Jason Scott
discussion User Authentication for CUIC co-resident with UCCX
Last Reply 4 days 8 hours ago.
220 0 5 8 Valentine Sondoyi
discussion UCCX 8 License extraction?
Last Reply 4 days 10 hours ago.
688 0 0 4 Aaron Harrison
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 6 min 32 sec ago.
766
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 4 days ago.
34670
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 4 days ago.
231
5.0
0 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 weeks 1 day ago.
720
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 4 days ago.
2789
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 2 weeks ago.
5338
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 3 weeks ago.
26
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 6 days ago.
323
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 2 weeks ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10548
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 4 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 weeks ago.
2227
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 1 week ago.
828
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11903
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4801
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
154
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 2 weeks ago.
73
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6873
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 5 days ago.
157
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 1 week ago.
418
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
40
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
782
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
320
0.0
0 Arundeep Nagaraj
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