Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Hi I`m looking to start UCCE work after working on UCCX and would like to understand the following terms IVR or CVP - what is the difference what...
27 min 22 sec ago
Hi all, Is it possible to configure EIM to send out blast email campaign based on pre-defined list? Thanks! -JT-
11 hours 1 min ago
We are working with third party software and we are using Make REST Call Step. By this step we are sending POST with Content Type "application/json...
1 day 4 hours ago
I've had Finess up and running for a few weeks now, but I recently added additional fields to display some new variables.  I added 10 new ECC varia...
3 days 20 hours ago
         
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Subject Views Votes Rating Repliessort ascending Last replied by
discussion Free of charge wallboard 2.4
Last Reply 1 year 9 months ago.
84613 0 4.87815 410 Tristan Blackburn
discussion CVP and configuration migration
Last Reply 5 years 1 month ago.
4873 0 5 78 bilalghayad
discussion CSQ Stats on idle 7960 screen
Last Reply 6 years 1 month ago.
707 0 4.83333 72 Ross Stevenson
discussion Ask the Expert: Deployment and Troubleshooting Cisco Unified Contact Center Express (UCCX) Deployments
Last Reply 3 years 1 day ago.
12634 0 4.8 65 Abhiram Kramadhati
discussion How-To: Using a custom Java class in UCCX 5.x (SOAP Example)
Last Reply 1 year 3 weeks ago.
10734 0 4.92593 65 Maic Naatz
discussion Free of charge Wallboard 2.3 (contains fix for IPCCX 4.0)
Last Reply 8 years 2 months ago.
660 0 4.8875 61 l.mourits
discussion Ask the Expert: Finesse for UCCX, next generation agent desktop and transitioning from CAD
Last Reply 1 year 1 month ago.
7622 0 5 59 Sivanesan Rethinam
discussion UCCX 8.5 and 9 integration using Web Service (WSDL)
Last Reply 2 years 5 months ago.
2903 0 5 56 Gergely Szabo
discussion Ask the Expert: Social Miner Implementation, deployment & troubleshoot with Contact Center
Last Reply 3 months 1 week ago.
1769 1 5 48 Arundeep Nagaraj
discussion Displaying queue stats on a reader board
Last Reply 9 years 3 months ago.
640 0 5 48 [email protected]
discussion UCCX email queues
Last Reply 4 years 2 months ago.
10699 0 0 47 f.dilalla
discussion Ask the Expert: Troubleshooting Unified Contact Center Enterprise
Last Reply 2 years 2 months ago.
6427 2 4.95 46 Goran Selthofer
discussion UCCE Outbound Dialer PIMs are Idle on both sides
Last Reply 1 year 6 months ago.
282 0 5 41 laranoueir
discussion UCCX 8, Information for wallboard
Last Reply 2 years 3 weeks ago.
17557 0 0 41 Gergely Szabo
discussion CCX 8.5 Agent Login Issue
Last Reply 2 months 4 days ago.
55466 2 5 40 PC Support
discussion Outbound Option Campaign Manager issue
Last Reply 6 months 23 hours ago.
705 0 0 40 Sasikumar Divvela
discussion UCCX Scripting question
Last Reply 3 years 3 months ago.
6572 0 4.44444 40 Aaron Harrison
discussion UCCE 8.5(2) install on W2008 R2 SP1 - 2008 DC Problems
Last Reply 2 years 2 months ago.
7742 0 5 38 [email protected]
discussion Script Monitoring
Last Reply 8 years 10 months ago.
369 0 4.92857 38 mwheinz
discussion Get HTTP data from UCCX script and display it on CAD layout
Last Reply 2 years 2 months ago.
951 0 5 36 Gergely Szabo
discussion Configuration Manager not able to start it because of failing in Distributor
Last Reply 5 years 2 months ago.
2611 0 5 34 [email protected]
discussion Outbound Dialler IVR based campaign not working. (IP shows 0.0.0.0 on VG).
Last Reply 7 months 17 hours ago.
310 0 5 33 Ritesh Desai
discussion DB Write Step Does Not Work in CCX Script Editor
Last Reply 12 months 2 days ago.
2286 0 5 33 Mohammad Fakhru...
discussion UCCX 9.0.2 - Post Call Customer Satisfaction Survey
Last Reply 1 month 1 day ago.
2126 1 5 32 Clement Onyeiwu
discussion UCCX 9 Java Custom Class
Last Reply 2 years 2 months ago.
319 0 5 32 Gergely Szabo
Filter Results
Subject Views Rating Commentssort ascending Author
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 3 weeks ago.
6279
5.0
60 Gergely Szabo
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 1 month 6 days ago.
11641
5.0
32 Gergely Szabo
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 weeks 6 days ago.
3367
4.8
18 Arundeep Nagaraj
UCCX: Send a Recording (or any Document) over HTTP safely using Base64 encoding
Last Reply 1 year 7 months ago.
1409
5.0
16 Gergely Szabo
CVP VXML Standalone outbound dialer
Last Reply 7 months 1 week ago.
1815
4.9
14 Muhammad Amir Raza
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 6 months 1 week ago.
6548
4.0
11 Gergely Szabo
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 months 2 weeks ago.
3206
5.0
9 Gergely Szabo
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 4 months 2 weeks ago.
2388
4.5
9 John McGuire
[UCCX] Enhancing the Prompt Substitution Operator
Last Reply 2 years 2 months ago.
1220
5.0
9 Anthony Holloway
[UCCX] Discovering Exceptions
Last Reply 3 years 7 months ago.
6174
5.0
9 Anthony Holloway
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 9 months 2 weeks ago.
40863
4.9
9 Syed Shahzad Ali
UCCE - Handling wildcard DNs through Default Call Type configuration
Last Reply 1 year 4 months ago.
378
5.0
8 Jameson Gagnepain
Customer Voice Portal Installation
Last Reply 4 years 2 months ago.
15220
4.8
8 Syed Shahzad Ali
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 1 day ago.
3292
5.0
7 Reena Mundary
FN-QM-5111: “Issue with new Java Release. Signed Applets Hangs Browser and Pops a Security Warning when Attempting to Use”
Last Reply 2 years 1 month ago.
422
0.0
7 nfathi
Troubleshooting: Error: Sync after switch version failed (from 8.x to 9.x)
Last Reply 2 years 9 months ago.
4561
5.0
7 Arundeep Nagaraj
CVP 9.0(1) New features and changes
Last Reply 3 years 9 months ago.
1621
4.8
7 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 4 days ago.
1375
5.0
6 Henry Badilla
PG and CTIOS Server Installation and Configuration
Last Reply 1 year 10 months ago.
18844
5.0
6 Syed Shahzad Ali
Using Termination Call Detail and Route Call Detail records for troubleshooting
Last Reply 3 weeks 1 day ago.
12268
5.0
5 Kris Lambrechts
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 2 weeks ago.
10284
4.8
5 aniramac
CAD Agent Login issue's with SIP Phone
Last Reply 11 months 1 week ago.
467
5.0
5 Ravi Shankar Pandit
Configure Automatic Recording for CAD agents.
Last Reply 3 years 4 weeks ago.
12835
5.0
5 Walter Solano
TCP/IP offload for Contact Centre Windows servers
Last Reply 2 years 2 weeks ago.
10204
4.5
5 mabooth
AW Configuration Manager Setting for Contact Center
Last Reply 5 years 11 months ago.
10992
5.0
5 Syed Shahzad Ali
Filter Results
Subject Views Rating Comments Author
blog Cisco Media Sense Deployment Query
Last Reply 1 month 6 days ago.
33
0.0
0 sabir.bedi1
blog Latest Industry Trends of Call Center Software Solutions
Last Reply 9 months 2 weeks ago.
93
5.0
0 fonebell20141
blog Community Tech-Talk: Cisco Unified Contact Center Express (UCCX) Version 10.0 Upgrade, Migration and New Features Overview
Last Reply 1 year 3 days ago.
10234
5.0
14 Abhiram Kramadhati
blog The Future of Cloud Telephony Services in India
Last Reply 1 year 3 months ago.
142
0.0
0 fonebell20141
blog Chalk Talk: Demystifying the New Reporting Client for UCCX: The CUIC
Last Reply 1 year 10 months ago.
686
0.0
0 Julie Burruss
blog Chalk Talk: Examining Unified Customer Voice Portal’s Comprehensive Call Flow with SIP
Last Reply 2 years 11 months ago.
3196
5.0
8 Julie Burruss
blog Chalk Talk: Understanding IPIVR in an UCCE Environment
Last Reply 2 years 11 months ago.
688
4.5
1 Julie Burruss
blog Chalk Talk: What Not To Do With UCCX
Last Reply 3 years 1 month ago.
886
0.0
0 Julie Burruss
blog TECH TIP - CUIC 8.5.3 Install - NTP Synchronization
Last Reply 3 years 9 months ago.
2378
0.0
2 John McGuire
blog Tech Tip : CTIOS Desktop software distribution using Microsoft SCCM
Last Reply 4 years 8 months ago.
1572
0.0
0 ciscomoderator
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Overall Rating: 4.8 (4 ratings)
by bo liu
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Views: 10
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Overall Rating: 5 (2 ratings)
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Overall Rating: 4.9 (8 ratings)
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Overall Rating: 5 (1 ratings)
Contact Center
Views: 20
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