Hi Experts,I am sitting with an unique issue where my Auto Attendant works perfectly from inside the office, however it is not reachable from external calls.Connection ISP > SIP > CUBE > SIP > CUCMWhat I am seeing is as soon as I direct the call to C...
Hi,I am reading about Cisco Unity traces and may need a little help with this. The operator mailbox is receiving messages. I want to trace how a call is being routed to this mailbox. I know if a caller into Unity reaches the Opening Greeting and that...
I just wanted to verify before I did it, that I can restart the DRF services on my CUCM 7.0 without disrupting anything but backups right? A job seems to be hanging and I can't configure anything because it says that a backup is in progress, even tho...
HiWe have CMS for our meeting solution. Some users connect through Cisco Jabber and others connect through Web. the chats between theses users do not integrate and users that connect through jabber can not see the chats and converstaions of those use...
I am attempting to establish a help desk hunt pilot utilizing CUC to play a welcome greeting before transferring the caller to the hunt pilot members. Current setup is CUBE ISR 4431 to CUCM CTI Route Point to CUC System Call Handler to playing the gr...
Hello,We are running UCCX 12.5 with CSQ agents handling inbound and outbound dialer calls. We have reports for this data that are both stock and customized stock. Recently, the call center leads are having some agents make manual outbound calls. Th...
Dear Sir i am new to 8851 ip phone , just need help for speed dial kem i do program speed dial entries into the device and when the phone is turned off the entries are lost is there is any advice why list is forgotten from the phone ? thanks
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
Hi ,need some help on this error message.The error was: A built-in element encountered an exception of typecom.sun.jersey.api.client.ClientHandlerException. The root cause was: com.sun.jersey.api.client.ClientHandlerException: java.net.SocketTimeoutE...
Hi to allMy question is very simpleIntercom working fine , but the issue is that you can call only one intercom phoneWhat is the requirement if i want to perform an intercom call to a multiple phonesDoes this work with Hunt group?Regards
Hi all, I am not able to activate any service on subscriber and it shows me database failure, when I enter "utils dbreplication runtimestate" on publisher it shows me defining for the subscribers. Can someone help me in both issues?
Does anyone have the cisco powerpoint describing setting up the passthru options for the webex room kit plus, kit pro ? I believe one option was using the vaddio a/v bridge. Looking for cisco's recommendations for setting up passthru .. Thanks