Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM w...
3 hours 30 min ago
Hi all, This field doesn't seem to be available from out of the box reports. What would be the proper way to calculate this as we need to determin...
1 day 22 hours ago
Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2...
3 days 7 hours ago
Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call...
3 days 11 hours ago
Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual rela...
3 days 15 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Creating new Report with external Datasource
Last Reply 32 sec ago.
0 0 0 0 michael.manea1
discussion Transfer calls from call studio to Skillgroups
Last Reply 12 min 24 sec ago.
5 0 0 2 Ritesh Desai
discussion UCCX 11 Finesse admin problem
Last Reply 56 min 53 sec ago.
22 0 0 4 Deepak Rawat
discussion Enterprise Service report templates for CUIC - where can they be found?
Last Reply 3 hours 36 min ago.
12 0 0 2 Humayun Sami
discussion Difference between private link and public link in UCCE
Last Reply 4 hours 20 min ago.
1 0 0 1 Omar Deen
discussion Historical reporing on Cisco Finesse desktop
Last Reply 4 hours 30 min ago.
19 0 5 4 Omar Deen
discussion (CUSP)SIP Proxy-SM-SRE-910-K9- SW-Version-8.5.9, DRS Backup and reload Question
Last Reply 10 hours 59 min ago.
9 0 0 1 Deepak mehta
discussion UCCX Finesse Email Forward, CC and BCC
Last Reply 11 hours 42 min ago.
3 0 0 1 Deepak Rawat
discussion CCX script XML parsing
Last Reply 12 hours 17 min ago.
5 0 0 1 Deepak Rawat
discussion Agent status stuck in Supervisor Real Time
Last Reply 14 hours 11 min ago.
6 0 0 2 ANUJ KUMAR
discussion WFO-QM-CR version 10.5 using SQL 2014
Last Reply 14 hours 26 min ago.
0 0 0 0 jschrody4synetra
discussion CVP to CVP Translation Route
Last Reply 14 hours 54 min ago.
10 0 0 1 Amer rajai Sha'er
discussion Cisco Webex Meeting Center Flashing Taskbar
Last Reply 15 hours 56 min ago.
102 2 0 5 tomr000011
discussion Edit CUIC Live Reports
Last Reply 16 hours 28 min ago.
69 0 0 15 michael.manea1
discussion Report Definition Import Error - Import could not be completed: Parse error, uploaded file is invalid or corrupted.
Last Reply 1 day 57 min ago.
11 0 0 2 jmercado08
discussion CCX Reporting
Last Reply 1 day 3 hours ago.
0 0 0 0 Bodbol Lyon
discussion AQM ONly Recording One Way Audio after call is transferred between Agents
Last Reply 1 day 5 hours ago.
25 1 0 2 Ben Morgan
discussion uccx callback
Last Reply 1 day 11 hours ago.
42 0 5 12 Sivanesan Rethinam
discussion Add UCCX Premium Demo License to existing server
Last Reply 1 day 11 hours ago.
3 0 0 2 Deepak Rawat
discussion ICM Scripting Limitation
Last Reply 1 day 12 hours ago.
13 0 0 3 david.macias
discussion Cisco DRS backup fails to go past TFTP component.
Last Reply 1 day 12 hours ago.
97 0 5 5 Deepak Rawat
discussion CUCM call from Lync SIP to PSTN fails
Last Reply 1 day 13 hours ago.
110 0 4 16 john boxold
discussion UCCX 9.0.2 CSD Team summary issue
Last Reply 1 day 13 hours ago.
0 0 0 0 lindseybeans
discussion CCX 10.6 Finesse. Phonebook Administration
Last Reply 1 day 14 hours ago.
8 0 5 3 Ross Stevenson
discussion UCCX 11 Reporting not working
Last Reply 1 day 18 hours ago.
23 0 0 7 wimhasselo
Filter Results
Subject Views Rating Comments Author
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 week 6 days ago.
6003
5.0
59 Gergely Szabo
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 6 days ago.
1175
5.0
5 Henry Badilla
How to Collect finesse Logs
Last Reply 2 weeks 1 day ago.
1663
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 2 weeks 5 days ago.
9469
4.8
5 aniramac
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 2 weeks 5 days ago.
717
0.0
1 Arundeep Nagaraj
Cisco UCCE SQL Queries
Last Reply 2 weeks 6 days ago.
700
5.0
1 Muhammad Amir Raza
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 weeks 14 hours ago.
3069
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 3 weeks 1 day ago.
40
0.0
0 saikiapranjol
Network Transfers with CVP
Last Reply 4 weeks 20 hours ago.
5963
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 1 month 3 weeks ago.
2238
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 1 month 4 weeks ago.
100
5.0
0 Deepak Rawat
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 1 week ago.
33
0.0
0 saikiapranjol
Save a recording in a database
Last Reply 2 months 1 week ago.
1892
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 2 months 2 weeks ago.
13
0.0
0 saikiapranjol
Integration Custom JAVA application with UCCX 10.0
Last Reply 2 months 3 weeks ago.
850
5.0
2 Reena Mundary
Integration of UCCX with Social Miner (Chat)
Last Reply 2 months 3 weeks ago.
2324
5.0
6 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 months 3 weeks ago.
2409
4.8
7 Arundeep Nagaraj
Cisco UCCX Campaign Manager
Last Reply 2 months 3 weeks ago.
92
0.0
0 saikiapranjol
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 2 weeks ago.
6133
4.0
11 Gergely Szabo
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 3 months 2 weeks ago.
102
5.0
2 Deepak Rawat
Cisco Contact Center Tools
Last Reply 3 months 3 weeks ago.
1127
0.0
0 saikiapranjol
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 3 months 3 weeks ago.
357
0.0
0 saikiapranjol
IVR Outbound Dialer in UCCX
Last Reply 3 months 4 weeks ago.
1000
5.0
2 Reena Mundary
UCCX IVR Language and Multiple-Language script
Last Reply 3 months 4 weeks ago.
126
0.0
0 Manu Kandwal
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 4 months 3 days ago.
11253
5.0
30 Gergely Szabo
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