Collaboration

Recording Jabber - Overlapping Voices

Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...

Not powering up KEM (PID: CP-8800-A-KEM)with CP 8851

I bought a new KEM (PID: CP-8800-A-KEM) along with the cisco ip phone CP8851 but unable to power up the KEM. I am using C2951 ISR with IOS 15.6 and Cisco Unified Communications Manager Express (CME) version 11.5. Please note i am using call manager e...

Resolved! CSCus56895 and non defined IMS exception

H All, I seem to have hit bug - CSCus56895 which gives me a non defined IMS exception error message when logging into the new 12.5 cluster. The bug fix states to "copy CCMEncryption key files from Source Node to Destination Node. would need RemoteAcc...

Resolved! Recording Jabber - Overlapping Voices

Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...

CUCM Trace Logs Limited to the Previous 10 Minutes Worth of Calls

This is a 2-server cluster of CUCM 12.5It is a small deployment of around 100 phones that don't handle a large volume of calls.I'm pulling logs for the CallManager service.Typically I would expect to be able to go back at least weeks but I can't pull...

Tracking Calls Using Call Handler

The 0 operator mailbox is not monitored. By default all vm boxes had a 0 option that would put you into that call handler.I have changed the caller input for all vm boxes to ignore when someone presses 0, however calls are still being sent to it.How ...

Intermittent Static noise on phones

We are a healthcare facility. For past several months we have had several complaints from users that calls are often full of static. We are running CUCM 12.5(1)SU8 and the phones are primarily 8811 running current firmware. We have replaced phon...

Answer phone

I have headset Bluetooth paired with cisco phones and working fine, but auto answer not work. I tried to enable Auto answer with headset on DN but still any incoming call on phone not auto answer, is there anything I miss other than configure auto an...

Cisco Webex calling LGW - outbound calls failing, %VOICE_IEC-3-GW: SIP

Hi , Good day. I need some help to verify if there is any configuration issue from my end. Basically i have a registered LGW to the webex calling . The incoming call is working fine , but the outgoing call is getting the following error Outgoing ca...

How to upgrade the telephony-service ver from 12.0 to Ver 12.5

Hey Hi, how are you today?I need to update the telephony-service version from 12.0 to Version 12.5 in order to the expansion key module on cisco phone 8865 works on my router 2951.I read many websites and the most "easy" solution is update the iOS ve...

cisco jabber lock

Dears,i have Cisco jabber and i need to lock it for a meantime or for long time// is there anyway to know which steps can help me to do that from settings?

Cisco Roomkit NTP ISSUE | CS-KIT-MINI-K9

Issue description:Roomkit system NTP settings change from Auto to Manual - Intermittent changeBehavior:+Forced the change to NTP auto and checked the settings. Reviewed logs found the following - eventlog/application.log noted the following log entry...

Finesse - Report Error

Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,

Resolved! Cisco Jabber doesn't send PRACK

Hello Forum,Trying to understand the below.Call flow:Jabber -> CUCM -> CUBE -> ITSP.Invite to CUCM -> Invite to CUBE100 Trying to Jabber <- 100 Trying to CUCM from CUBE183 Progress -> CUBE and 183 Progress to CUCM-> At this point CUCM sends a PRACK t...