Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM w...
3 hours 30 min ago
Hi all, This field doesn't seem to be available from out of the box reports. What would be the proper way to calculate this as we need to determin...
1 day 22 hours ago
Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2...
3 days 7 hours ago
Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call...
3 days 11 hours ago
Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual rela...
3 days 15 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion GILA and UCGURU Wallboard Compatibillity with UCCX 10.6.1
Last Reply 7 min 30 sec ago.
2 0 0 3 Deepak Rawat
discussion ICM 11 Live Data deployment model
Last Reply 1 hour 10 min ago.
1 0 0 0 Abdullah RASHEED
discussion ICM Scripting Limitation
Last Reply 1 hour 10 min ago.
1 0 0 0 Abdullah RASHEED
discussion CCMP installation - ICE -error when configuring Cisco UCCE servers
Last Reply 3 hours 32 min ago.
2 0 0 2 pathyilbinu
discussion Weekly Audio File Rotation in ICM (or CCX)?
Last Reply 2 days 11 hours ago.
79 0 4.5 12 Bill Mungaven
discussion Set Call Priority for specific incoming number or trigger
Last Reply 2 days 11 hours ago.
30 0 5 8 Todd Davie
discussion CVP to CVP Translation Route
Last Reply 2 days 13 hours ago.
10 0 0 0 RAJESH ASOK
discussion CCX 10.6 Finesse. Phonebook Administration
Last Reply 2 days 14 hours ago.
7 0 0 2 Deepak Rawat
discussion UCX 9.0 Add Team to Supervisor Desktop Dropdown
Last Reply 2 days 14 hours ago.
20 0 5 5 Deepak Rawat
discussion integrate external log in finesse log (ClientLogger API)
Last Reply 2 days 15 hours ago.
7 0 0 2 aubert ciavaldini
discussion Missing TalkInTime Field in All Reports
Last Reply 2 days 16 hours ago.
10 0 0 1 Omar Deen
discussion UCCX 11 Reporting not working
Last Reply 2 days 17 hours ago.
23 0 0 6 Deepak Rawat
discussion Report Definition Import Error - Import could not be completed: Parse error, uploaded file is invalid or corrupted.
Last Reply 2 days 20 hours ago.
5 0 0 1 Gergely Szabo
discussion Query on Skill group
Last Reply 2 days 20 hours ago.
16 0 0 2 Gergely Szabo
discussion UCCX 9.0(2): Agent cannot handup a call
Last Reply 2 days 20 hours ago.
5 0 0 1 Deepak Rawat
discussion Finesse 10.5 user.setState(states.NOT_READY) Fails to change user state.
Last Reply 2 days 22 hours ago.
13 0 0 1 Deepak Rawat
discussion uccx callback
Last Reply 2 days 22 hours ago.
42 0 5 11 Deepak Rawat
discussion UCCX10.1 Script: Callers in queue given Estimated Wait Time & option to leave a message
Last Reply 3 days 42 min ago.
19 0 0 1 Deepak Rawat
discussion AQM ONly Recording One Way Audio after call is transferred between Agents
Last Reply 3 days 58 min ago.
25 1 0 1 ericlinji
discussion Random java.lang.NoClassDefFoundError after uploading a .jar file (uccx 8.5.1)
Last Reply 3 days 1 hour ago.
1517 1 3 4 cndilip123
discussion Cisco Supervisor Desktop 9.0.2.1064 - Incorrectly Reporting "Current Oldest" stats
Last Reply 3 days 12 hours ago.
294 1 5 5 Giovanni Ceci
discussion Finesse "Not Ready" Alerting
Last Reply 3 days 14 hours ago.
21 0 5 4 Deepak Rawat
discussion UCCX 9.0 Agent Email and Office 365
Last Reply 3 days 16 hours ago.
148 1 0 4 luke.maxwell
discussion Edit CUIC Live Reports
Last Reply 3 days 16 hours ago.
69 0 0 14 michael.manea1
discussion New Team in UCCX doesn't appear in Finesse
Last Reply 3 days 17 hours ago.
17 0 5 3 Deepak Rawat
Filter Results
Subject Views Rating Comments Author
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 week 3 days ago.
5988
5.0
59 Gergely Szabo
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 3 days ago.
1156
5.0
5 Henry Badilla
How to Collect finesse Logs
Last Reply 1 week 4 days ago.
1620
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 2 weeks 1 day ago.
9409
4.8
5 aniramac
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 2 weeks 2 days ago.
692
0.0
1 Arundeep Nagaraj
Cisco UCCE SQL Queries
Last Reply 2 weeks 3 days ago.
614
5.0
1 Muhammad Amir Raza
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 2 weeks 3 days ago.
3051
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 2 weeks 4 days ago.
40
0.0
0 saikiapranjol
Network Transfers with CVP
Last Reply 3 weeks 4 days ago.
5937
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 1 month 3 weeks ago.
2219
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 1 month 3 weeks ago.
93
5.0
0 Deepak Rawat
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 3 days ago.
31
0.0
0 saikiapranjol
Save a recording in a database
Last Reply 2 months 5 days ago.
1882
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 2 months 1 week ago.
12
0.0
0 saikiapranjol
Integration Custom JAVA application with UCCX 10.0
Last Reply 2 months 2 weeks ago.
844
5.0
2 Reena Mundary
Integration of UCCX with Social Miner (Chat)
Last Reply 2 months 2 weeks ago.
2263
5.0
6 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 months 2 weeks ago.
2324
4.8
7 Arundeep Nagaraj
Cisco UCCX Campaign Manager
Last Reply 2 months 2 weeks ago.
88
0.0
0 saikiapranjol
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 1 week ago.
6093
4.0
11 Gergely Szabo
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 3 months 2 weeks ago.
98
5.0
2 Deepak Rawat
Cisco Contact Center Tools
Last Reply 3 months 2 weeks ago.
1120
0.0
0 saikiapranjol
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 3 months 2 weeks ago.
352
0.0
0 saikiapranjol
IVR Outbound Dialer in UCCX
Last Reply 3 months 3 weeks ago.
971
5.0
2 Reena Mundary
UCCX IVR Language and Multiple-Language script
Last Reply 3 months 3 weeks ago.
120
0.0
0 Manu Kandwal
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 3 months 4 weeks ago.
11222
5.0
30 Gergely Szabo
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Views: 10
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Contact Center
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