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Hello,I'm planning to upgrade CUIC from 9.x to 10.5 version as a common ground upgrade. Currently I have some custom reports (collections) in 9.x.P...
27 min 22 sec ago
What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in...
31 min 16 sec ago
What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in...
1 hour 15 min ago
Dear Gents, I am hoping I could pick your brain on an issue I am facing when integrating with an Oracle DB for a client. UCCX System version: 9.0.2...
by jelcham
1 day 5 hours ago
Hi All,This is the first time I'm testing WFO QM/AQM v10.5.1 in our lab for a potential project of our client, installation of WFO QM/AQM went well...
2 days 9 hours ago
         
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discussion CUIC 10.5 upgrade
Last Reply 27 min 22 sec ago.
0 0 0 0 krishnamohan.kp
discussion CUIC - What is 'Return' below completed tasks for call Type?
Last Reply 31 min 16 sec ago.
0 0 0 0 siddly408
discussion UCCE - Call type Report- what is "Return" from completed tasks?
Last Reply 1 hour 15 min ago.
0 0 0 0 siddly408
discussion UCCE features vs. UCCX features
Last Reply 2 hours 20 min ago.
33 0 0 2 Joe.Sarkis1
discussion Extracting data from UCCE 9.0 for creating report, need help on filed name mapping and data correctness
Last Reply 5 hours 5 min ago.
15 0 5 3 Oleksii Stepanenko
discussion Finding ANI per CallType in HDS
Last Reply 5 hours 58 min ago.
14 0 5 4 draganmarkovic
discussion Problem With Manage Chats in Finesse Desktop
Last Reply 6 hours 18 min ago.
49 0 0 6 mehti1980
discussion Live data in CUIC for PCCE 10.0
Last Reply 10 hours 1 min ago.
247 0 0 11 qazzaq201
discussion CVP Error
Last Reply 1 day 4 hours ago.
50 0 0 17 chintan gajjar
discussion UCCX Integration with Oracle DB - Missing Fields Issue
Last Reply 1 day 5 hours ago.
8 0 0 0 jelcham
discussion CVP Error
Last Reply 1 day 8 hours ago.
56 0 0 11 chintan gajjar
discussion UCCX Trigger Validation
Last Reply 1 day 10 hours ago.
32 0 0 4 Aaron Harrison
discussion CAD sizing
Last Reply 1 day 10 hours ago.
34 0 0 4 Aaron Harrison
discussion WFO QM/AQM refusing CTI connection
Last Reply 2 days 9 hours ago.
6 0 0 0 shridhar reddy
discussion Calling Id
Last Reply 2 days 15 hours ago.
52 0 0 7 Pawan Srivastava
discussion Audio Flie UCCX
Last Reply 3 days 15 hours ago.
24 0 5 3 Chakshu Piplani
discussion uccx 10.5 script query
Last Reply 3 days 20 hours ago.
22 0 0 1 Bill Mungaven
discussion Custom Reports in CUIC
Last Reply 3 days 23 hours ago.
738 0 5 3 Srinivas Divakar K
discussion UCCE Post call Survey
Last Reply 3 days 23 hours ago.
21 0 0 1 Srinivas Divakar K
discussion Relationship between CUIC scheduled report occurence and Historical Refresh Rate in Report Definition
Last Reply 4 days 1 hour ago.
8 0 0 0 NICNGUYEN
discussion Cisco UCCX 10.5 Scripting Question
Last Reply 4 days 4 hours ago.
33 0 5 4 Jason Scott
discussion User Authentication for CUIC co-resident with UCCX
Last Reply 4 days 7 hours ago.
220 0 5 8 Valentine Sondoyi
discussion UCCX 8 License extraction?
Last Reply 4 days 9 hours ago.
688 0 0 4 Aaron Harrison
discussion Quantity of call on CAD
Last Reply 4 days 9 hours ago.
15 0 0 1 Aaron Harrison
discussion How to get date for different time zones
Last Reply 4 days 12 hours ago.
13 0 0 2 matthewik.lee
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 6 min 32 sec ago.
766
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 4 days ago.
34670
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 4 days ago.
231
5.0
0 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 weeks 1 day ago.
720
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 4 days ago.
2789
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 2 weeks ago.
5338
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 3 weeks ago.
26
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 6 days ago.
323
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 2 weeks ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10548
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 4 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 weeks ago.
2227
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 1 week ago.
828
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11903
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4801
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
154
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 2 weeks ago.
73
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6873
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 5 days ago.
157
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 1 week ago.
418
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
40
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
782
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
320
0.0
0 Arundeep Nagaraj
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