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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Dear Gents, I am hoping I could pick your brain on an issue I am facing when integrating with an Oracle DB for a client. UCCX System version: 9.0.2...
by jelcham
3 hours 53 min ago
Hi All,This is the first time I'm testing WFO QM/AQM v10.5.1 in our lab for a potential project of our client, installation of WFO QM/AQM went well...
1 day 7 hours ago
Hi Team,I would like to understand if there is a relationship between a scheduled Report "Frequency" in the CUIC Scheduler, and the "Historical Ref...
3 days 8 min ago
Recently, one of my remote sites VoIP fax machines stopped working. There is an 187 ATA set to T.38 Fax Relay (fax relay disabled on the voice rout...
3 days 22 hours ago
I am working on a non-standard environment where we CVP is behind an Avaya CM connected via T1/CAS connections (Avaya G450 to Cisco VXML gateway)....
4 days 2 hours ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
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Subject Views Votes Rating Replies Last replied by
discussion CVP Error
Last Reply 2 hours 18 min ago.
33 0 0 17 chintan gajjar
discussion Finding ANI per CallType in HDS
Last Reply 2 hours 32 min ago.
2 0 0 2 draganmarkovic
discussion UCCX Integration with Oracle DB - Missing Fields Issue
Last Reply 3 hours 53 min ago.
0 0 0 0 jelcham
discussion CVP Error
Last Reply 6 hours 34 min ago.
38 0 0 11 chintan gajjar
discussion UCCX Trigger Validation
Last Reply 8 hours 19 min ago.
24 0 0 4 Aaron Harrison
discussion CAD sizing
Last Reply 8 hours 21 min ago.
19 0 0 4 Aaron Harrison
discussion WFO QM/AQM refusing CTI connection
Last Reply 1 day 7 hours ago.
6 0 0 0 shridhar reddy
discussion Calling Id
Last Reply 1 day 14 hours ago.
49 0 0 7 Pawan Srivastava
discussion Audio Flie UCCX
Last Reply 2 days 13 hours ago.
22 0 5 3 Chakshu Piplani
discussion uccx 10.5 script query
Last Reply 2 days 18 hours ago.
15 0 0 1 Bill Mungaven
discussion Custom Reports in CUIC
Last Reply 2 days 21 hours ago.
734 0 5 3 Srinivas Divakar K
discussion UCCE Post call Survey
Last Reply 2 days 21 hours ago.
19 0 0 1 Srinivas Divakar K
discussion Relationship between CUIC scheduled report occurence and Historical Refresh Rate in Report Definition
Last Reply 3 days 8 min ago.
5 0 0 0 NICNGUYEN
discussion Cisco UCCX 10.5 Scripting Question
Last Reply 3 days 2 hours ago.
29 0 5 4 Jason Scott
discussion User Authentication for CUIC co-resident with UCCX
Last Reply 3 days 5 hours ago.
215 0 5 8 Valentine Sondoyi
discussion Extracting data from UCCE 9.0 for creating report, need help on filed name mapping and data correctness
Last Reply 3 days 6 hours ago.
9 0 0 1 Oleksii Stepanenko
discussion UCCX 8 License extraction?
Last Reply 3 days 7 hours ago.
688 0 0 4 Aaron Harrison
discussion Quantity of call on CAD
Last Reply 3 days 7 hours ago.
13 0 0 1 Aaron Harrison
discussion How to get date for different time zones
Last Reply 3 days 10 hours ago.
11 0 0 2 matthewik.lee
discussion Outbound campaign UCCX 10.5
Last Reply 3 days 11 hours ago.
35 0 0 2 Pawan Srivastava
discussion How do calls consume IVR ports?
Last Reply 3 days 11 hours ago.
47 0 0 3 Valery Kuznetsov
discussion UCCE 10.5 Upgrade
Last Reply 3 days 16 hours ago.
9 0 0 1 david.macias
discussion UCCX Chat with Social Miner
Last Reply 3 days 20 hours ago.
815 0 0 2 PC PC
discussion UCCX 10.6 - Adding HA Server, Local Workstation Admin Rights Required?
Last Reply 3 days 21 hours ago.
9 0 0 1 djlundberg
discussion Cisco 187 ATA and fax issues
Last Reply 3 days 22 hours ago.
3 0 0 0 David Coelho
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 6 min 32 sec ago.
766
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 4 days ago.
34670
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 4 days ago.
231
5.0
0 Muhammad Amir Raza
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 weeks 1 day ago.
720
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 4 days ago.
2789
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 2 weeks ago.
5338
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 3 weeks ago.
26
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 6 days ago.
323
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 2 weeks ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10548
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 4 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 weeks ago.
2227
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 1 week ago.
828
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11903
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4801
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
154
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 2 weeks ago.
73
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6873
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 5 days ago.
157
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 1 week ago.
418
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
40
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
782
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
320
0.0
0 Arundeep Nagaraj
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