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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Hi Team, We are currently integrating Video calling to the contact centre. From one of my team mate i got to know that "user.microapp.video_prompt"...
7 hours 14 min ago
Our old PBX system had a feature where if calls were in queue it would make a call to a line that powered an analog strobe light. I have been able...
23 hours 9 min ago
All,  I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Age...
1 day 3 hours ago
Hi all,I'm doing a project related to AQM and Finesse. After I installed AQM v10. I need to integrate QM and Finesse recording API to get recording...
1 day 16 hours ago
When the chat is initiated, the agent sees the queue as "ccxqueuetag_27".  Where would I be able to change that so that the agent can see the queue...
2 days 4 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Transferring UCCX inbound call to an external number
Last Reply 12 min 16 sec ago.
0 0 0.0 2 Scott Almand
discussion Music in Queue is horrible
Last Reply 2 hours 2 min ago.
21 0 5 4 Jonathan Crosby
discussion Difference between ‘web based Cisco desktop administrator’ and ‘desktop based Cisco desktop Work flow administrator’ on UCCX
Last Reply 3 hours 43 sec ago.
15 0 0.0 2 aubert ciavaldini
discussion Sending call to 3rd party VRU using Send-to-VRU node
Last Reply 4 hours 23 min ago.
14 0 0.0 2 vtnd09876
discussion UCCX Port Utilization
Last Reply 4 hours 29 min ago.
64 1 0.0 2 Maic Naatz
discussion ICM scripting - Capture agent ID and populate variable
Last Reply 5 hours 26 min ago.
16 0 0.0 4 chintan gajjar
discussion Transfer to IVR in Outbound Campaign does not work
Last Reply 5 hours 30 min ago.
452 0 0.0 22 chintan gajjar
discussion Sending call to 3rd party VRU from ICM Script
Last Reply 6 hours 9 min ago.
18 0 0.0 2 vtnd09876
discussion Active Directory authorization with SocialMiner
Last Reply 6 hours 44 min ago.
21 0 0.0 2 lohjintiam
discussion How to integrate "user.microapp.video_prompt" ECC variable in UCCE
Last Reply 7 hours 14 min ago.
0 0 0.0 0 sasdivve
discussion UCCX script compatibility between 7.0 and 10.6
Last Reply 9 hours 2 min ago.
27 0 0.0 5 Aaron Harrison
discussion UCSS contracts
Last Reply 9 hours 31 min ago.
20 0 0.0 1 Aaron Harrison
discussion Supervisor Login in Finesse fails
Last Reply 17 hours 16 min ago.
17 0 0.0 2 Ramamoorthy Sha...
discussion High Traffic Try again Later-- IP Com
Last Reply 22 hours 39 min ago.
109 0 5 18 Guillermo Pinanez
discussion UCCX Script to light strobe
Last Reply 23 hours 9 min ago.
6 0 0.0 0 Kele Inc.
discussion UCCX Agent Notification- Call Duration / Timer ?
Last Reply 23 hours 38 min ago.
72 0 5 13 Blake P
discussion UCCE 9 - How do you make Side B of the duplex pair the master rather than Side A
Last Reply 1 day 51 min ago.
19 0 0.0 2 djlundberg
discussion CUIC 9.1(1) Custom Report
Last Reply 1 day 1 hour ago.
31 0 0.0 3 Ronald Reif
discussion CUIC Reports Show Incorrect Time
Last Reply 1 day 2 hours ago.
40 0 5 2 tysonshroyer
discussion Cisco UCCE uptime
Last Reply 1 day 3 hours ago.
18 0 0.0 2 lohjintiam
discussion Web Chat Capabilities - Invitations and Mobile Support
Last Reply 1 day 3 hours ago.
14 0 0.0 3 Jonathan Schulenberg
discussion UCCX 8x. - Agent Personal Queue Question - Dequeue to Overflow verses add secondary resource
Last Reply 1 day 3 hours ago.
8 0 0.0 0 GOLDEN4GOD
discussion Music in Queue is horrible
Last Reply 1 day 9 hours ago.
10 0 0.0 1 Aaron Harrison
discussion UCCX 10.5 integration with SalesForce CRM
Last Reply 1 day 9 hours ago.
33 0 5 4 sriramsampath
discussion CCX 10.6 Single Sign-on?
Last Reply 1 day 10 hours ago.
24 0 0.0 1 henkvandam
Filter Results
Subject Views Rating Comments Author
Configure a "One Button Login" for IP Phone Agents
Last Reply 3 days 22 hours ago.
39
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 1 week 12 hours ago.
24
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 1 week 3 hours ago.
6395
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 2 weeks 40 min ago.
5
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE SQL Queries
Last Reply 2 weeks 6 days ago.
54
0.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 4 days ago.
170
0.0
1 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 weeks 4 days ago.
193
5.0
5 Arundeep Nagaraj
Communication between CTIOS Server and CTIOS client
Last Reply 2 months 1 day ago.
82
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 4 weeks 2 hours ago.
147
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 1 month 2 days ago.
12
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 1 year 1 month ago.
594
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 1 month 2 weeks ago.
51
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 1 month 3 weeks ago.
90
0.0
0 srikrama
Tech Tip: Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Last Reply 2 months 23 hours ago.
15155
4.0
3 gapande
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 2 months 1 day ago.
4996
4.0
10 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 1 week ago.
41
0.0
1 Reena Mundary
IVR Outbound Dialer in UCCX
Last Reply 2 months 2 weeks ago.
148
5.0
0 Reena Mundary
Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.
Last Reply 2 months 3 weeks ago.
22
0.0
0 Reena Mundary
CVP Route Algorithm
Last Reply 2 months 3 weeks ago.
45
4.0
0 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 months 6 days ago.
421
0.0
2 Henry Badilla
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 6 days ago.
6913
4.7
2 aniramac
CCB Calls fails at Callback Entry with error message “Error returned from prob"
Last Reply 3 months 6 days ago.
79
5.0
1 Reena Mundary
UCCE - Handling wildcard DNs through Default Call Type configuration
Last Reply 3 months 1 week ago.
222
5.0
8 Jameson Gagnepain
UCCX realtime reports not being displayed in walboard
Last Reply 3 months 1 week ago.
38
0.0
0 srikrama
Integration Custom JAVA application with UCCX 10.0
Last Reply 3 months 2 weeks ago.
363
5.0
1 Reena Mundary
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Contact Center
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Contact Center
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Contact Center
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Contact Center
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by jezhou
Contact Center
Views: 295
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Average Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 106
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Contact Center
Views: 870
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Average Rating: 4.9 (8 ratings)
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Views: 254
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Contact Center
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