Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Hello, I have a pair of UCCX 10.6 nodes setup in HA using Finesse. When it goes into failover mode (primary down) and agents login to the secondary...
17 min 13 sec ago
I would like to know how the purge order of records occurs during the nightly purge when the database is above the 80% threshold.  Is there some pr...
55 min 3 sec ago
Hi, I have uccx 10.6 with cucm 10.5Finesse user face login issue and all configuration was rightAfter UCCX server reset, He can login successfullyw...
1 hour 41 min ago
Dear Experts; One of our customer is a small insurance company. They want UCCX with 10 agents maximum and also wants the customer can call video ca...
7 hours 26 min ago
Dear Experts; One of our customer has UCCX 10.0 and it is a bank.they want in the bank website there should be LIVE Chat option will come so that a...
7 hours 29 min ago
         
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discussion HTTP Status 500 Error on CUIC Login Page
Last Reply 17 min 13 sec ago.
0 0 0 0 koziollz1
discussion Live data in CUIC for PCCE 10.0
Last Reply 36 min 13 sec ago.
205 0 0 6 hockey mainiac
discussion TSP Super-Provider
Last Reply 45 min 23 sec ago.
164 0 0 1 Wagner Jose Fer...
discussion PCCE SQL HDS Purge
Last Reply 55 min 3 sec ago.
0 0 0 0 hockey mainiac
discussion UCCX 10.6 Finesse login problem
Last Reply 1 hour 41 min ago.
0 0 0 0 Hythim Ali El Hadad
discussion Calling Id
Last Reply 1 hour 49 min ago.
24 0 0 5 chintan gajjar
discussion Agent control wrapup timer in UCCX 10.5 with Finess
Last Reply 3 hours 24 min ago.
12 0 5 3 Hythim Ali El Hadad
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 6 hours 8 min ago.
23 0 5 7 Chakshu Piplani
discussion Video call with UCCX/UCCE agents
Last Reply 7 hours 26 min ago.
0 0 0 0 debasish rout
discussion web chat with UCCX 10.X
Last Reply 7 hours 29 min ago.
0 0 0 0 debasish rout
discussion CVP Error
Last Reply 8 hours 53 min ago.
25 0 0 5 chintan gajjar
discussion Audio Flie UCCX
Last Reply 14 hours 11 min ago.
2 0 0 1 Chakshu Piplani
discussion What are Cisco Agent and IP Communicator listed as in task manager services?
Last Reply 14 hours 18 min ago.
83 0 0 3 Chakshu Piplani
discussion Establishing ODBC Connection
Last Reply 14 hours 22 min ago.
16 0 0 2 Chakshu Piplani
discussion CUIC 10.5 Stock Reports
Last Reply 14 hours 23 min ago.
44 0 0 2 Chakshu Piplani
discussion UCCX 8.5 Historical Reporting
Last Reply 14 hours 30 min ago.
11 0 0 2 Chakshu Piplani
discussion ICM Script Editor 'Search' 'Find' function, won't stop. Bug? 8.5.2
Last Reply 17 hours 9 min ago.
95 2 5 9 hari chandran
discussion Ways to get the ICM Version
Last Reply 17 hours 18 min ago.
24 0 0 3 rosaho
discussion UCCE 10(1) Supports cisco CUSP 8.5.2 or 8.5.8
Last Reply 17 hours 23 min ago.
38 0 0 2 rosaho
discussion CVP Transfer failures
Last Reply 17 hours 27 min ago.
16 0 0 1 rosaho
discussion uccx 8.5 script question
Last Reply 17 hours 33 min ago.
29 0 0 1 rosaho
discussion UCCX API query to get the total number of agents
Last Reply 17 hours 36 min ago.
43 0 0 1 rosaho
discussion UCCE Call Transfers (Warm)
Last Reply 17 hours 39 min ago.
45 0 0 1 rosaho
discussion Can UCCX be configured such that an agent's outbound call is counted as idle time.
Last Reply 17 hours 44 min ago.
16 0 0 1 rosaho
discussion Developer question for Campaign modify API
Last Reply 17 hours 47 min ago.
9 0 0 1 rosaho
Filter Results
Subject Views Rating Comments Author
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 1 day ago.
34577
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 1 day ago.
225
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 6 days ago.
723
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 5 days ago.
712
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 1 day ago.
2779
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 1 week ago.
5304
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 3 days ago.
320
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 1 week ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10526
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 3 weeks ago.
2224
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 5 days ago.
806
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11891
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4797
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
151
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 1 week ago.
72
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6867
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 2 weeks ago.
27
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 3 days ago.
156
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 5 days ago.
405
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
39
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
779
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
308
0.0
0 Arundeep Nagaraj
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