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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Hi,I am attempting to create a Drilldown from an Enterprise Service Real Time report to a Peripheral Service Real Time report. The Enterprise Servi...
2 hours 28 min ago
Hi,I am attempting to create a Drilldown from an Enterprise Service Real Time report to a Peripheral Service Real Time report. The Enterprise Servi...
2 hours 28 min ago
Hi, I have a report that shows the call types for the queue with CCB.The report is off becuase it is count the totals from the call type going into...
15 hours 51 min ago
Hi, I have a report that shows the call types for the queue with CCB.The report is off becuase it is count the totals from the call type going into...
15 hours 51 min ago
Hi all,Would there be an issue if we setup SQL to have Latin1_General_CI_AS collation instead of the documented SQL_Latin1_General_CP1_CI_AS?Thanks...
2 days 18 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Failed To save Script File, Please check logs
Last Reply 14 min 55 sec ago.
2 0 0 2 khurram tariq
discussion CUIC Drilldown
Last Reply 2 hours 28 min ago.
0 0 0 0 Lenny.Cerrone1
discussion CUIC Drilldown
Last Reply 2 hours 28 min ago.
0 0 0 0 Lenny.Cerrone1
discussion UCCX BE6K v9.02
Last Reply 3 hours 17 min ago.
3 0 5 2 ykhwaz
discussion Your agent state has been set to Not Ready by the PIM beacuse some calls were routed to you and haven't been received . Please ask your administrator for help.
Last Reply 3 hours 23 min ago.
11 0 0 4 Abu Hadee
discussion Get call contact info and CUCM Call normalization
Last Reply 5 hours 39 min ago.
1 0 0 2 aalejo
discussion Any way to file uccx delete for prompt_file files?
Last Reply 5 hours 55 min ago.
1 0 0 1 Chris Deren
discussion Finesse Fail over to secondary node
Last Reply 6 hours 5 min ago.
4 0 0 1 Chris Deren
discussion Outbound Dialler IVR based campaign not working.
Last Reply 8 hours 54 min ago.
70 0 5 13 Ritesh Desai
discussion CUIC CallType CCB getting double tagged
Last Reply 15 hours 51 min ago.
0 0 0 0 agardner@ctclc.com
discussion CUIC CallType CCB getting double tagged
Last Reply 15 hours 51 min ago.
0 0 0 0 agardner@ctclc.com
discussion UCCX CallBack Script and triggering
Last Reply 17 hours 22 min ago.
9 0 5 4 gpworld
discussion CCX 10.5 - "Whisper" on pickup in CSQ
Last Reply 22 hours 7 min ago.
10 0 0 4 rossporubski
discussion Check if any agents are logged into a queue
Last Reply 22 hours 33 min ago.
0 0 0 1 djlundberg
discussion Cisco Advanced Quality Manager: Network Recording
Last Reply 1 day 2 hours ago.
63 0 5 19 Chris Deren
discussion UCCX 10.6 REST API
Last Reply 1 day 6 hours ago.
8 0 0 1 Chris Deren
discussion UCCX 10.6 Remote/Home Agent - Extend & Connect
Last Reply 1 day 7 hours ago.
74 1 0 2 Darren Roback
discussion Upgrade from Unified Workforce Optimization Quality 9.0.1.57 to 10.5 or last version
Last Reply 1 day 7 hours ago.
13 0 0 6 thierry.berwart_2
discussion Question about Wraup code...
Last Reply 1 day 19 hours ago.
19 0 0 10 Chris Deren
discussion Assistance required on uccx inbound CSQ re-design
Last Reply 1 day 19 hours ago.
20 0 0 4 basscomnsw
discussion RNA TImeout in CVP DN Pattern
Last Reply 1 day 20 hours ago.
103 0 5 2 hari chandran
discussion Call flow routing based on the Agent state
Last Reply 2 days 3 hours ago.
10 0 0 2 Aaron Harrison
discussion UCCX 10.6 - Estimated Wait time
Last Reply 2 days 5 hours ago.
14 0 0 2 jeffrey-young
discussion Cannot find the "Database query" in CUIC 10.5
Last Reply 2 days 11 hours ago.
142 0 4.83333 5 Mohamed Hussain...
discussion customer can't hear agent greeting with Jabber for windows v10+
Last Reply 2 days 13 hours ago.
8 0 0 1 qazzaq201
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 3 days 20 hours ago.
1043
5.0
4 Reena Mundary
IVR Outbound Dialer in UCCX
Last Reply 3 days 20 hours ago.
537
5.0
1 Reena Mundary
How to list UCCX Historical Reporting Client open sessions
Last Reply 1 week 3 days ago.
9
0.0
0 will.alvord
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 1 week 5 days ago.
184
0.0
0 saikiapranjol
CVP VXML Standalone outbound dialer
Last Reply 2 weeks 2 days ago.
1611
4.9
13 Muhammad Amir Raza
Cisco UCCE SQL Queries
Last Reply 2 weeks 3 days ago.
306
5.0
0 Muhammad Amir Raza
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 month 2 weeks ago.
35475
4.9
9 Shahzad Ali
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 2 months 3 days ago.
821
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 2 months 1 week ago.
2812
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 months 2 weeks ago.
5457
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 2 months 3 weeks ago.
33
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 3 months 1 week ago.
333
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 3 months 2 weeks ago.
161
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 3 months 4 weeks ago.
10695
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 4 months 2 days ago.
75
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 4 months 3 days ago.
2246
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 4 months 1 week ago.
1122
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 4 months 4 weeks ago.
12027
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 5 months 2 hours ago.
66
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 5 months 11 hours ago.
4857
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 5 months 2 weeks ago.
174
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 5 months 2 weeks ago.
83
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 5 months 2 weeks ago.
6967
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 5 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 6 months 1 week ago.
168
5.0
0 Reena Mundary
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