Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Hola Buenos dias;  Alguien me podría indicar como obtener reportes históricos del Contac Center  pero que me a través de una gráfica pueda ver el m...
4 min 46 sec ago
Hi guys,I have a couple of troublesome custom reports in CUIC I need some help with. The reports are build on the Dialer_Detail table with integrat...
5 hours 4 min ago
Hi    I am planning to install SP4 on SQL Server 2005 having instance of Logger A.  However other component like HDS, AW, Logger B will be remain o...
13 hours 19 min ago
As noted in the document below on page 40 there is a RECON tool you can use to pull logs and gather other data from client machines. I called Calab...
4 days 1 hour ago
Hi Team, We are currently integrating Video calling to the contact centre. From one of my team mate i got to know that "user.microapp.video_prompt"...
5 days 4 hours ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
Filter Results
Subject Views Votes Rating Replies Last replied by
discussion How to generate historical reports with data on specific graphics
Last Reply 4 min 46 sec ago.
0 0 0.0 0 rubendarionunez24
discussion UCCX 9 upgrade Linux Version Advice
Last Reply 15 min 23 sec ago.
19 0 0.0 1 Lisa Latour
discussion Call Subflow to Generic Rec causes Exception on First Call after "Refresh/Reboot"
Last Reply 43 min 18 sec ago.
97 1 0.0 1 lskok
discussion Agent Reserverd caller hears Dead air after CUCM upgraded to 10.5.2.11005-1
Last Reply 46 min 12 sec ago.
11 0 0.0 1 saship
discussion CUIC Custom Report
Last Reply 5 hours 4 min ago.
0 0 0.0 0 Kenan Muharemagic
discussion UCCX Preconfiguration Tool
Last Reply 7 hours 39 min ago.
8 0 5 2 Aaron Harrison
discussion Upgrade UCCX 9.x STD to Enhance License
Last Reply 7 hours 48 min ago.
4 0 0.0 1 Aaron Harrison
discussion CCMAXL Exception
Last Reply 7 hours 53 min ago.
11 0 0.0 1 Aaron Harrison
discussion UCCX error while updating Cisco Script Application
Last Reply 7 hours 53 min ago.
8 0 5 2 cndilip123
discussion Call dequeued in ICM
Last Reply 9 hours 16 min ago.
17 0 0.0 5 vinodkewate
discussion agent freezes
Last Reply 9 hours 37 min ago.
8 0 0.0 1 MURALIDHARAN SU...
discussion SP 4 installing on ICM Logger
Last Reply 13 hours 19 min ago.
3 0 0.0 0 Anil Kumar
discussion EIM - Default Exception Queue
Last Reply 13 hours 25 min ago.
85 0 5 10 lohjintiam
discussion Uccx 10.5 can i modify Queue Statistics for Agents???
Last Reply 18 hours 26 min ago.
20 1 0.0 2 Arundeep Nagaraj
discussion Supervisor Login in Finesse fails
Last Reply 18 hours 30 min ago.
21 0 0.0 3 Arundeep Nagaraj
discussion Gateway HTTP client cache issue
Last Reply 19 hours 40 min ago.
449 0 0.0 5 zavodecomol
discussion ICM 8.5 upgrade
Last Reply 20 hours 51 min ago.
2349 0 5 11 sripapan
discussion Unable to login to Finesse Desktop on UCCX 10.5
Last Reply 21 hours 6 min ago.
1071 3 0.0 19 gorourke
discussion Sending call to 3rd party VRU using Send-to-VRU node
Last Reply 22 hours 38 min ago.
32 0 0.0 4 vtnd09876
discussion UCCX Script Commands - Random Music for Hold
Last Reply 1 day 1 hour ago.
26 0 5 4 Jonathan Crosby
discussion outgoing calls dial digits
Last Reply 1 day 3 hours ago.
10 0 0.0 2 iptsupport
discussion Call Control Group number of active CTI ports
Last Reply 1 day 3 hours ago.
16 0 0.0 2 aalejo
discussion Need UCCX image [ UCCX system version 10.0.1.11001-37 ]
Last Reply 1 day 6 hours ago.
52 0 5 11 kingvoice
discussion Cisco UCCE uptime
Last Reply 1 day 9 hours ago.
28 0 0.0 3 Deepak P G
discussion FinessePlayBackGadget-10.5.1
Last Reply 1 day 13 hours ago.
20 0 0.0 1 Yangjp715
Filter Results
Subject Views Rating Comments Author
Configure a "One Button Login" for IP Phone Agents
Last Reply 1 week 3 days ago.
50
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 1 week 6 days ago.
30
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 1 week 6 days ago.
6510
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 2 weeks 6 days ago.
10
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE SQL Queries
Last Reply 3 weeks 5 days ago.
62
0.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 3 weeks 3 days ago.
190
0.0
1 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 weeks 4 days ago.
210
5.0
5 Arundeep Nagaraj
Communication between CTIOS Server and CTIOS client
Last Reply 2 months 1 week ago.
87
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 1 month 4 days ago.
165
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 1 month 1 week ago.
15
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 1 year 1 month ago.
660
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 1 month 3 weeks ago.
107
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 2 months 3 days ago.
95
0.0
0 srikrama
Tech Tip: Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Last Reply 2 months 1 week ago.
15252
4.0
3 gapande
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 2 months 1 week ago.
5020
4.0
10 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 2 weeks ago.
41
0.0
1 Reena Mundary
IVR Outbound Dialer in UCCX
Last Reply 2 months 3 weeks ago.
158
5.0
0 Reena Mundary
Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.
Last Reply 3 months 2 days ago.
24
0.0
0 Reena Mundary
CVP Route Algorithm
Last Reply 3 months 2 days ago.
45
4.0
0 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 months 1 week ago.
426
0.0
2 Henry Badilla
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 1 week ago.
6962
4.7
2 aniramac
CCB Calls fails at Callback Entry with error message “Error returned from prob"
Last Reply 3 months 1 week ago.
80
5.0
1 Reena Mundary
UCCE - Handling wildcard DNs through Default Call Type configuration
Last Reply 3 months 2 weeks ago.
227
5.0
8 Jameson Gagnepain
UCCX realtime reports not being displayed in walboard
Last Reply 3 months 2 weeks ago.
39
0.0
0 srikrama
Integration Custom JAVA application with UCCX 10.0
Last Reply 3 months 3 weeks ago.
373
5.0
1 Reena Mundary
Filter Results
Filter Results
by jezhou
Contact Center
Views: 1401
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 26
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 661
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 599
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 824
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 6
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 302
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 108
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Contact Center
Views: 1112
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 254
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 13
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Filter Results

This Month

Events

April 11th, 2011
Ask the Expert
April 22nd, 2013
Ask the Expert
January 7th, 2014
Techtalks
  • 1
  • 2
  • 3
  • 4
  • 5

Actions

Login or Register to take actions
 
 
 

Popular Discussions

Popular Documents

Rank Username Points
1
Anthony Holloway
3,728
2
Jonathan Schulenberg
3,144
3
Aaron Harrison
2,937
4
Gergely Szabo
2,772
5
geoff@hp.com
2,673
Rank Username Points
Aaron Harrison
104
djlundberg
88
Gergely Szabo
57
Marcelo Almeida...
50
Jonathan Schulenberg
25