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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

when i open agent greeting and a call into the agent,first hear a tone "beep~beep "then hear the agent IDand then hear a tone "beep~beep" again i w...
by bo liu
1 hour 8 min ago
Hi, Just wanted to know can we use SocialMiner's Agent API to reserve the agent irrespective of communication channel? i.e. not only for callbacks...
9 hours 40 min ago
Dear members,I'm facing an issue with the CVP Courtesy Callback feature where I don't not hear any music when testing it.There are no errors in the...
1 day 6 hours ago
Hello,Is it passable to have Socialminer webchat interface in French? Thank you    
2 days 1 hour ago
Hello Experts,I'm completely new to Cisco world and my objective is to access some CTI details in my custom .NET application. Plz see the details b...
2 days 8 hours ago
         
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discussion Cisco UCCX 10.5 Scripting Question
Last Reply 4 min 53 sec ago.
53 0 5 7 Gary Dubey
discussion how to disable the conference tone in agent greeting
Last Reply 1 hour 8 min ago.
0 0 0 0 bo liu
discussion Problem for create Call Control Group
Last Reply 1 hour 33 min ago.
20 0 5 5 nalonsopresidio
discussion Dial Any extension with uccx
Last Reply 1 hour 50 min ago.
17 0 0 5 mohammad saeed
discussion license
Last Reply 2 hours 37 min ago.
9 0 0 3 Robert Jones
discussion CVP Courtesy Callback Issue: Calls are exiting the error path of the "Reconnect Caller" node in CallbackWait script
Last Reply 4 hours 8 min ago.
2 0 0 1 chintan gajjar
discussion Outbound Dialler IVR based campaign not working.
Last Reply 4 hours 40 min ago.
13 0 0 4 Ritesh Desai
discussion CCX 10.6 with Socialminer and Finesse Agent Email
Last Reply 7 hours 32 min ago.
257 0 5 6 ruimartins1000
discussion SocialMiner to support multiple media
Last Reply 9 hours 40 min ago.
0 0 0 0 Ammara Bokhari
discussion SIP Dialer Ports licenses
Last Reply 10 hours 59 min ago.
7 0 0 1 sasdivve
discussion UCCX Workfoce Management: Advanced Quality Manager
Last Reply 14 hours 55 min ago.
23 0 0 5 Mark Grace
discussion UCCX 10.6 - Looking for script that transforms callerid before check it against a database
Last Reply 16 hours 29 min ago.
3 0 0 2 Mark Grace
discussion UCCX: How to assign a skill to an agent?
Last Reply 16 hours 32 min ago.
6 0 0 3 Mark Grace
discussion How can I check if there are outbound license configured in UCCX 8.5(X)
Last Reply 16 hours 38 min ago.
8 0 0 3 Mark Grace
discussion WFO QM/AQM refusing CTI connection
Last Reply 17 hours 49 min ago.
24 0 0 3 Stephen Bonner
discussion Courtesy Callback
Last Reply 18 hours 44 min ago.
3205 0 4 26 laranoueir
discussion UCCX Agents complain they hear CrossTalk but its all SIP/IP!
Last Reply 23 hours 39 min ago.
568 1 0 3 roboliveira
discussion Agent Greeting fails to play
Last Reply 1 day 20 min ago.
716 1 0 6 chintan gajjar
discussion UCCX Upload XML Doc Issue
Last Reply 1 day 1 hour ago.
9 0 0 1 Justin Westover
discussion UCCX WAN Latency
Last Reply 1 day 2 hours ago.
10 0 5 1 Valery Kuznetsov
discussion Cisco Webex Meeting Center Flashing Taskbar
Last Reply 1 day 2 hours ago.
0 0 0 2 jeffrey.scott1
discussion CCMP 9.0 Installation Error
Last Reply 1 day 3 hours ago.
204 1 0 2 Muhammad Fahad Raza
discussion Does the TZ parameter get correct time zone for normal time period or day light saving period
Last Reply 1 day 4 hours ago.
19 0 0 3 Chris Deren
discussion UCCX HA Environment CTI Ports and Route Point Redundancy
Last Reply 1 day 6 hours ago.
17 0 0 1 Aaron Harrison
discussion CVP Courtesy Callback issue: calls disconnected at Queue1 node in CallbackEntry script
Last Reply 1 day 6 hours ago.
4 0 0 0 laranoueir
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Subject Views Rating Comments Author
IVR Outbound Dialer in UCCX
Last Reply 24 sec ago.
485
5.0
1 Reena Mundary
How to list UCCX Historical Reporting Client open sessions
Last Reply 2 days 20 hours ago.
1
0.0
0 will.alvord
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
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171
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0 saikiapranjol
CVP VXML Standalone outbound dialer
Last Reply 1 week 2 days ago.
1602
4.9
13 Muhammad Amir Raza
Cisco UCCE SQL Queries
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287
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0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 3 weeks 5 days ago.
966
5.0
4 Reena Mundary
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 month 1 week ago.
35259
4.9
9 Shahzad Ali
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 month 3 weeks ago.
795
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 2 months 11 hours ago.
2806
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 months 1 week ago.
5418
5.0
57 Gergely Szabo
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Last Reply 2 months 2 weeks ago.
32
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 3 months 2 days ago.
328
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 3 months 1 week ago.
159
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
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10641
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29 Gergely Szabo
After Reboot, CCM PG not coming UP
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2 Reena Mundary
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2243
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1053
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Provisioning UCCX 7.0
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11981
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2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
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64
0.0
2 sinisamaricic
CAD login fails with a licensing error
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4842
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2 TCC_2
Configure a "One Button Login" for IP Phone Agents
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169
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
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82
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0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
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28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 6 months 2 days ago.
166
5.0
0 Reena Mundary
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Contact Center
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by bo liu
Contact Center
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Contact Center
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