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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

I think I am missing something.  Customer has requested 'virtual hold' for their UCCX environment.  I understand we can not maintain the queue posi...
by gpworld
17 min 6 sec ago
Hi ,UCCE version 8.5 , logged into CTI Desktop Tool, agent state changes automatically to Not ready when ever agent become the most available howev...
22 min 19 sec ago
Hi Guys,Where can I get this option on UCCX , I got the express version, Did I need to upgrade to Enterprise To add wrap-codes ?I found this on the...
33 min 11 sec ago
I am trying to use the UCCX REST API for uploading documents to the UCCX Server. We are running version 10.6 Enhanced version. I have no problems r...
58 min 29 sec ago
Hi all,Would there be an issue if we setup SQL to have Latin1_General_CI_AS collation instead of the documented SQL_Latin1_General_CP1_CI_AS?Thanks...
18 hours 56 min ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
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Subject Views Votes Rating Replies Last replied by
discussion UCCX CallBack Script and triggering
Last Reply 17 min 6 sec ago.
0 0 0 0 gpworld
discussion Your agent state has been set to Not Ready by the PIM beacuse some calls were routed to you and haven't been received . Please ask your administrator for help.
Last Reply 22 min 19 sec ago.
0 0 0 0 bsg.voip.15
discussion Question about Wraup code...
Last Reply 33 min 11 sec ago.
0 0 0 0 juancarlosmartinez
discussion UCCX 10.6 REST API
Last Reply 58 min 29 sec ago.
0 0 0 0 dagraham
discussion Call flow routing based on the Agent state
Last Reply 4 hours 4 min ago.
3 0 0 2 Aaron Harrison
discussion Abandoned and Answered calls at the same time UCCx
Last Reply 4 hours 46 min ago.
2 0 0 2 abutre1143
discussion UCCX 10.6 - Estimated Wait time
Last Reply 5 hours 16 min ago.
5 0 0 2 jeffrey-young
discussion Cisco Advanced Quality Manager: Network Recording
Last Reply 6 hours 21 min ago.
39 0 5 14 Laith Ibrahim
discussion Assistance required on uccx inbound CSQ re-design
Last Reply 6 hours 29 min ago.
11 0 0 3 Aaron Harrison
discussion Cannot find the "Database query" in CUIC 10.5
Last Reply 11 hours 26 min ago.
136 0 4.83333 5 Mohamed Hussain...
discussion customer can't hear agent greeting with Jabber for windows v10+
Last Reply 13 hours 48 min ago.
0 0 0 1 qazzaq201
discussion Cisco QM: Collation issue
Last Reply 18 hours 56 min ago.
0 0 0 0 lohjintiam
discussion UCCX Programing Technique resource / system memory usage
Last Reply 22 hours 7 min ago.
10 0 0 2 djlundberg
discussion Call routing change by end user (supervisor)
Last Reply 23 hours 28 min ago.
22 0 0 2 Blacker025
discussion delete agents from selection in CUIC reports 10.5
Last Reply 23 hours 30 min ago.
27 0 0 2 Kleid Gjataj
discussion Unable to make Agent Based Outbound Call in UCCX 10.0 using Finesse
Last Reply 23 hours 41 min ago.
4 0 0 0 durraze khan
discussion SIP Trunk with Broadsoft IP-Centrex
Last Reply 1 day 3 hours ago.
11 0 0 1 djlundberg
discussion Outbound Dialler IVR based campaign not working.
Last Reply 1 day 5 hours ago.
55 0 5 12 Ritesh Desai
discussion Upgrade from Unified Workforce Optimization Quality 9.0.1.57 to 10.5 or last version
Last Reply 1 day 6 hours ago.
9 0 0 3 Chris Deren
discussion UCCX 10.6 DRF Issue
Last Reply 1 day 7 hours ago.
42 0 0 6 gercedeno
discussion RONA is showing high number on CUIC but not in ICM
Last Reply 1 day 9 hours ago.
11 0 0 1 prashanth kumar
discussion UCCX - finesse - call history for agent
Last Reply 1 day 11 hours ago.
274 4 5 10 Mohamed Hussain...
discussion HTTP Status 500 Error on CUIC Login Page
Last Reply 1 day 12 hours ago.
39 0 0 1 Tony Knight
discussion Configure UCCX 10.6 High Availability
Last Reply 1 day 16 hours ago.
9 0 0 1 djlundberg
discussion Desktop Administrator Workflow upgrade issue
Last Reply 1 day 19 hours ago.
350 0 0 2 Greg Lowe
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 1 day 1 hour ago.
1015
5.0
4 Reena Mundary
IVR Outbound Dialer in UCCX
Last Reply 1 day 1 hour ago.
522
5.0
1 Reena Mundary
How to list UCCX Historical Reporting Client open sessions
Last Reply 1 week 8 hours ago.
8
0.0
0 will.alvord
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 1 week 2 days ago.
179
0.0
0 saikiapranjol
CVP VXML Standalone outbound dialer
Last Reply 1 week 6 days ago.
1610
4.9
13 Muhammad Amir Raza
Cisco UCCE SQL Queries
Last Reply 2 weeks 16 hours ago.
296
5.0
0 Muhammad Amir Raza
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 month 1 week ago.
35387
4.9
9 Shahzad Ali
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 2 months 7 hours ago.
807
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 2 months 4 days ago.
2811
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 months 2 weeks ago.
5448
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 2 months 3 weeks ago.
33
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 3 months 1 week ago.
332
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 3 months 2 weeks ago.
159
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 3 months 3 weeks ago.
10677
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 4 months 16 min ago.
75
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 4 months 17 hours ago.
2246
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 4 months 1 week ago.
1096
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 4 months 3 weeks ago.
12013
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 4 months 3 weeks ago.
65
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 4 months 3 weeks ago.
4851
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 5 months 2 weeks ago.
173
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 5 months 2 weeks ago.
82
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 5 months 2 weeks ago.
6955
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 5 months 3 weeks ago.
28
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 6 months 6 days ago.
168
5.0
0 Reena Mundary
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Contact Center
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by jezhou
Contact Center
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Contact Center
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Contact Center
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Contact Center
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by bo liu
Contact Center
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by jezhou
Contact Center
Views: 385
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Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
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Contact Center
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Contact Center
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