Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM w...
3 hours 30 min ago
Hi all, This field doesn't seem to be available from out of the box reports. What would be the proper way to calculate this as we need to determin...
1 day 22 hours ago
Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2...
3 days 7 hours ago
Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call...
3 days 11 hours ago
Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual rela...
3 days 15 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Can Cisco agent handle multiple call in UCCX 8.5 through ACD
Last Reply 10 min 36 sec ago.
0 0 0 4 Debabrata Majhi
discussion need help with CCX scripting
Last Reply 38 min 40 sec ago.
0 0 0 0 sukhigrwl
discussion Extend Web Application Timeout UCCX v8.5
Last Reply 2 hours 23 min ago.
10 0 5 3 Deepak Rawat
discussion call wrap up window
Last Reply 4 hours 43 min ago.
0 0 0 1 Deepak Rawat
discussion GILA and UCGURU Wallboard Compatibillity with UCCX 10.6.1
Last Reply 5 hours 55 min ago.
15 0 5 7 niterid3r
discussion Lag in voice path , once agent answers the inbound call
Last Reply 12 hours 42 min ago.
15 0 0 1 Elliot Dierksen
discussion Finesse 10.5 user.setState(states.NOT_READY) Fails to change user state.
Last Reply 17 hours 6 min ago.
13 0 0 2 Thomas Johannesen
discussion Anyone with a UCCX 9.x CUIC install who can verify a report for me?
Last Reply 18 hours 2 min ago.
16 0 5 4 Sivanesan Rethinam
discussion PCCE Deployment issue with CVP Operations Console
Last Reply 18 hours 18 min ago.
10 0 0 3 pslovinsky
discussion CCX script XML parsing
Last Reply 18 hours 30 min ago.
10 0 5 6 Elliot Dierksen
discussion Enterprise Service report templates for CUIC - where can they be found?
Last Reply 20 hours 36 min ago.
29 0 0 5 Deepak Rawat
discussion Historical reporing on Cisco Finesse desktop
Last Reply 23 hours 47 min ago.
28 0 5 9 Deepak Rawat
discussion WFO-QM-CR version 10.5 using SQL 2014
Last Reply 1 day 31 min ago.
4 0 0 1 Deepak Rawat
discussion Creating new Report with external Datasource
Last Reply 1 day 1 hour ago.
4 0 5 2 Deepak Rawat
discussion Difference between private link and public link in UCCE
Last Reply 1 day 14 hours ago.
25 0 0 5 Omar Deen
discussion ICM Scripting Limitation
Last Reply 1 day 17 hours ago.
27 0 0 6 david.macias
discussion UCCX 11 Finesse desktop Device associated
Last Reply 1 day 19 hours ago.
8 0 5 3 Deepak Rawat
discussion CVP leaving Courtesy Callback from a Mobile Application
Last Reply 1 day 19 hours ago.
4 0 0 3 Chintan Gajjar
discussion CVP Call Studio Database Element
Last Reply 1 day 20 hours ago.
141 0 0 5 Chintan Gajjar
discussion Transfer calls from call studio to Skillgroups in PCCE.
Last Reply 1 day 20 hours ago.
5 0 0 3 Omar Deen
discussion UCCX 11 Finesse admin problem
Last Reply 1 day 22 hours ago.
25 0 5 8 Deepak Rawat
discussion CTI route point and CTI ports not registering - UCCX 10.5 and CUCM 10.5 - PARTIAL SERVICE
Last Reply 1 day 23 hours ago.
3266 3 5 22 Fedor Solovev
discussion (CUSP)SIP Proxy-SM-SRE-910-K9- SW-Version-8.5.9, DRS Backup and reload Question
Last Reply 2 days 12 hours ago.
9 0 0 1 Deepak mehta
discussion UCCX Finesse Email Forward, CC and BCC
Last Reply 2 days 13 hours ago.
3 0 0 1 Deepak Rawat
discussion Agent status stuck in Supervisor Real Time
Last Reply 2 days 15 hours ago.
6 0 0 2 ANUJ KUMAR
Filter Results
Subject Views Rating Comments Author
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 weeks 1 day ago.
6003
5.0
59 Gergely Szabo
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 2 weeks 1 day ago.
1175
5.0
5 Henry Badilla
How to Collect finesse Logs
Last Reply 2 weeks 3 days ago.
1663
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 3 weeks 10 hours ago.
9469
4.8
5 aniramac
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 3 weeks 19 hours ago.
717
0.0
1 Arundeep Nagaraj
Cisco UCCE SQL Queries
Last Reply 3 weeks 1 day ago.
700
5.0
1 Muhammad Amir Raza
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 weeks 2 days ago.
3069
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 3 weeks 2 days ago.
40
0.0
0 saikiapranjol
Network Transfers with CVP
Last Reply 1 month 20 hours ago.
5963
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 1 month 3 weeks ago.
2238
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 2 months 2 hours ago.
100
5.0
0 Deepak Rawat
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 1 week ago.
33
0.0
0 saikiapranjol
Save a recording in a database
Last Reply 2 months 1 week ago.
1892
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 2 months 2 weeks ago.
13
0.0
0 saikiapranjol
Integration Custom JAVA application with UCCX 10.0
Last Reply 2 months 3 weeks ago.
850
5.0
2 Reena Mundary
Integration of UCCX with Social Miner (Chat)
Last Reply 2 months 3 weeks ago.
2324
5.0
6 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 months 3 weeks ago.
2409
4.8
7 Arundeep Nagaraj
Cisco UCCX Campaign Manager
Last Reply 2 months 3 weeks ago.
92
0.0
0 saikiapranjol
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 2 weeks ago.
6133
4.0
11 Gergely Szabo
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 3 months 3 weeks ago.
102
5.0
2 Deepak Rawat
Cisco Contact Center Tools
Last Reply 3 months 3 weeks ago.
1127
0.0
0 saikiapranjol
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 3 months 3 weeks ago.
357
0.0
0 saikiapranjol
IVR Outbound Dialer in UCCX
Last Reply 4 months 48 min ago.
1000
5.0
2 Reena Mundary
UCCX IVR Language and Multiple-Language script
Last Reply 4 months 5 hours ago.
126
0.0
0 Manu Kandwal
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 4 months 4 days ago.
11253
5.0
30 Gergely Szabo
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Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 10
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Overall Rating: 0 (0 ratings)
Contact Center
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Overall Rating: 5 (2 ratings)
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Overall Rating: 4.9 (8 ratings)
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Overall Rating: 5 (1 ratings)
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