Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

When a call comes in and is answered in Finesse the “Wrap-Up Reasons” are not getting refeshed in between calls.After the wrap up reason is chosen...
12 hours 21 min ago
Hello, we recently upgraded to UCCX 10.5 and with it came the new Historical Reporting Administration web page, CUIC, (Cisco Unified Intelligence C...
14 hours 26 min ago
Hola Buenos dias;  Alguien me podría indicar como obtener reportes históricos del Contac Center  pero que me a través de una gráfica pueda ver el m...
1 day 13 hours ago
Hi guys,I have a couple of troublesome custom reports in CUIC I need some help with. The reports are build on the Dialer_Detail table with integrat...
1 day 18 hours ago
As noted in the document below on page 40 there is a RECON tool you can use to pull logs and gather other data from client machines. I called Calab...
5 days 15 hours ago
         
Enterprise 867 13 0 0 0
Express 1204 30 1 1 0
Filter Results
Subject Views Votes Rating Replies Last replied by
discussion MediaSense Call Recording - Search and Play gadgets
Last Reply 18 min 18 sec ago.
5 0 0.0 1 Alexander Anoshin
discussion outgoing calls dial digits
Last Reply 47 min 6 sec ago.
12 0 0.0 3 iptsupport
discussion Gateway HTTP client cache issue
Last Reply 1 hour 19 min ago.
466 0 0.0 11 zavodecomol
discussion UCCX 9 upgrade Linux Version Advice
Last Reply 5 hours 48 min ago.
28 0 0.0 3 Arundeep Nagaraj
discussion Moh on Cisco Contact Centre Express
Last Reply 5 hours 51 min ago.
3 0 0.0 1 Arundeep Nagaraj
discussion Recordings are not getting Purged in MediaSense
Last Reply 5 hours 56 min ago.
18 0 0.0 2 Arundeep Nagaraj
discussion UCCX Preconfiguration Tool
Last Reply 6 hours 3 min ago.
22 0 5 4 Arundeep Nagaraj
discussion Cisco Finesse - UCCX 10.6 - Customize/Brand Logo?
Last Reply 6 hours 38 min ago.
34 0 0.0 4 Arundeep Nagaraj
discussion UCCX drops calls
Last Reply 10 hours 44 min ago.
6083 0 0.0 14 wilsonsant
discussion Is UCCX 8.0.2.11004-12 compatible with CUCM 8.6.2.25900-8
Last Reply 12 hours 12 min ago.
2 0 0.0 1 djlundberg
discussion Wrap-Up Reason not refreshing in between calls
Last Reply 12 hours 21 min ago.
3 0 0.0 0 Dustin Weeks
discussion UCCX Jabber version compatbility update needed
Last Reply 12 hours 21 min ago.
125 2 5 3 djlundberg
discussion Sending call to 3rd party VRU using Send-to-VRU node
Last Reply 8 hours 47 min ago.
60 0 0.0 8 vtnd09876
discussion CUIC 10.5 - Create Dashboards and Save AS Grayed Out?
Last Reply 14 hours 26 min ago.
7 0 0.0 0 rossporubski
discussion Wrap up Report and SQL
Last Reply 16 hours 26 min ago.
1 0 5 2 shaijal.allipra
discussion DN to CallType bulk mapping
Last Reply 20 hours 46 min ago.
11 0 5 2 chintan gajjar
discussion SP 4 installing on ICM Logger
Last Reply 20 hours 51 min ago.
8 0 0.0 1 chintan gajjar
discussion where do i get help to answer a Cisco Supervisor question!!!!!!!
Last Reply 1 day 5 hours ago.
47 0 0.0 8 whattheheck6301
discussion Agent Reserverd caller hears Dead air after CUCM upgraded to 10.5.2.11005-1
Last Reply 1 day 7 hours ago.
19 0 1 2 hopewell2
discussion How to generate historical reports with data on specific graphics
Last Reply 1 day 13 hours ago.
7 0 0.0 0 rubendarionunez24
discussion Call Subflow to Generic Rec causes Exception on First Call after "Refresh/Reboot"
Last Reply 1 day 14 hours ago.
101 1 0.0 1 lskok
discussion CUIC Custom Report
Last Reply 1 day 18 hours ago.
7 0 0.0 0 Kenan Muharemagic
discussion Upgrade UCCX 9.x STD to Enhance License
Last Reply 1 day 21 hours ago.
4 0 0.0 1 Aaron Harrison
discussion CCMAXL Exception
Last Reply 1 day 21 hours ago.
17 0 0.0 1 Aaron Harrison
discussion UCCX error while updating Cisco Script Application
Last Reply 1 day 21 hours ago.
8 0 5 2 cndilip123
Filter Results
Subject Views Rating Comments Author
Configure a "One Button Login" for IP Phone Agents
Last Reply 1 week 3 days ago.
50
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 1 week 6 days ago.
30
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 1 week 6 days ago.
6510
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 2 weeks 6 days ago.
10
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE SQL Queries
Last Reply 3 weeks 5 days ago.
62
0.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 3 weeks 3 days ago.
190
0.0
1 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 weeks 4 days ago.
210
5.0
5 Arundeep Nagaraj
Communication between CTIOS Server and CTIOS client
Last Reply 2 months 1 week ago.
87
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 1 month 4 days ago.
165
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 1 month 1 week ago.
15
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 1 year 1 month ago.
660
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 1 month 3 weeks ago.
107
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 2 months 3 days ago.
95
0.0
0 srikrama
Tech Tip: Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Last Reply 2 months 1 week ago.
15252
4.0
3 gapande
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 2 months 1 week ago.
5020
4.0
10 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 2 weeks ago.
41
0.0
1 Reena Mundary
IVR Outbound Dialer in UCCX
Last Reply 2 months 3 weeks ago.
158
5.0
0 Reena Mundary
Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.
Last Reply 3 months 2 days ago.
24
0.0
0 Reena Mundary
CVP Route Algorithm
Last Reply 3 months 2 days ago.
45
4.0
0 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 months 1 week ago.
426
0.0
2 Henry Badilla
Chalk Talk: What Not To Do With UCCX
Last Reply 3 months 1 week ago.
6962
4.7
2 aniramac
CCB Calls fails at Callback Entry with error message “Error returned from prob"
Last Reply 3 months 1 week ago.
80
5.0
1 Reena Mundary
UCCE - Handling wildcard DNs through Default Call Type configuration
Last Reply 3 months 2 weeks ago.
227
5.0
8 Jameson Gagnepain
UCCX realtime reports not being displayed in walboard
Last Reply 3 months 2 weeks ago.
39
0.0
0 srikrama
Integration Custom JAVA application with UCCX 10.0
Last Reply 3 months 3 weeks ago.
373
5.0
1 Reena Mundary
Filter Results
Filter Results
by jezhou
Contact Center
Views: 1401
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 26
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 661
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 599
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 824
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 6
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 302
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 108
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Contact Center
Views: 1112
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 254
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Contact Center
Views: 13
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Filter Results

This Month

Events

April 11th, 2011
Ask the Expert
April 22nd, 2013
Ask the Expert
January 7th, 2014
Techtalks
  • 1
  • 2
  • 3
  • 4
  • 5

Actions

Login or Register to take actions
 
 
 

Popular Discussions

Popular Documents

Rank Username Points
1
Anthony Holloway
3,728
2
Jonathan Schulenberg
3,144
3
Aaron Harrison
2,942
4
Gergely Szabo
2,772
5
geoff@hp.com
2,673
Rank Username Points
Aaron Harrison
104
djlundberg
88
Marcelo Almeida...
60
Gergely Szabo
57
chintan gajjar
29