Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

We are in the process of working with a 3rd party for a new Ticketing/CRM integration which will introduce screen pops.  We currently utilize UCCX...
by joeharb
3 hours 46 min ago
I see that PCCE has had Live Data starting at 10.0, anybody have any idea when Live Data features will be available for UCCE? Thanks,Mark
6 hours 54 min ago
I have created a permalink for Live Data -  Voice CSQ Summary Report. And seeing by Supervisor without any problem.However, when I add this live re...
12 hours 58 min ago
Hello, I have very simple script attached, it play today's date (Month, Date and Year). I want to add the day of the week so it can play "Tuesday,...
15 hours 53 min ago
Hello everyone,  I when i send an invite to cvp call server  i never get a trying message from the cvp server. All i ever get is the 503 service un...
22 hours 9 min ago
         
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Subject Views Votes Rating Replies Last replied by
discussion UCCX 9.0.2 Adding MRCP TTS server Configuration – Failed
Last Reply 16 min 12 sec ago.
198 0 0.0 1 rosaho
discussion cuic Syncronization..
Last Reply 19 min 21 sec ago.
7 0 0.0 1 rosaho
discussion UCCE Courtesy Callback
Last Reply 21 min 16 sec ago.
10 0 0.0 1 rosaho
discussion UCCX integration with Altitude uCI
Last Reply 3 hours 18 min ago.
239 1 0.0 8 Wagner Jose Fer...
discussion Auto Attendant Transfer to Queue DNIS issue
Last Reply 3 hours 46 min ago.
0 0 0.0 0 joeharb
discussion Cisco Agent Desktop with no CIPC
Last Reply 4 hours 4 min ago.
0 0 0.0 1 Chris Deren
discussion How to create Loop in Contact Center Express ?
Last Reply 5 hours 57 min ago.
34 0 0.0 5 Gabriel Saavedra
discussion We have a requirement of click to call in the UCCX 10.5 setup with customer website(user input) for our client
Last Reply 6 hours 7 min ago.
3 0 0.0 1 Valery Kuznetsov
discussion Blind Transfer after agent disconnect call - Cisco UCCX 9.0
Last Reply 6 hours 42 min ago.
0 0 5 2 GleidsonG
discussion When will Live Data be available in non-packaged UCCE?
Last Reply 6 hours 54 min ago.
0 0 0.0 0 Mark Knepper
discussion install cisco crs 5.0
Last Reply 8 hours 7 min ago.
6 0 0.0 3 Chris Deren
discussion Finesse has Problems with Certificate on Port 7443
Last Reply 8 hours 34 min ago.
165 1 1 4 nico.seinsche
discussion Call Subflow script not being called
Last Reply 9 hours 29 min ago.
30 0 0.0 12 Chris Jacobsen
discussion UCXX Chat integration with Social Miner problem
Last Reply 12 hours 55 min ago.
66 0 5 5 Muhammad Taha H...
discussion CUIC Dashboard permlink not work
Last Reply 12 hours 55 min ago.
150 1 0.0 2 Gaston Robles B...
discussion social miner web page error
Last Reply 12 hours 57 min ago.
9 0 0.0 2 Muhammad Taha H...
discussion CUIC Dashboard Permalink not working Live data :Warning [10019] Permission denied - please contact Administrator for permission.
Last Reply 12 hours 58 min ago.
0 0 0.0 0 Gaston Robles B...
discussion UCCX 7.X after hour calls by hour
Last Reply 13 hours 8 min ago.
238 1 0.0 5 Gaston Robles B...
discussion UCCX 8.5 SQL Query for User Capabilities
Last Reply 13 hours 20 min ago.
2 0 0.0 1 Aaron Harrison
discussion UCCX write to document
Last Reply 13 hours 22 min ago.
14 0 0.0 1 Aaron Harrison
discussion How to use of outbound dialing in UCCX to monitor the agents?
Last Reply 13 hours 24 min ago.
5 0 0.0 1 Aaron Harrison
discussion CUIC reporting issues
Last Reply 13 hours 30 min ago.
1 0 5 1 Aaron Harrison
discussion Play Day of the Week in Today's Date
Last Reply 15 hours 52 min ago.
0 0 0.0 0 sohail212
discussion PCCE Precision Routing
Last Reply 16 hours 17 min ago.
329 0 0.0 3 lohjintiam
discussion Running VM UCCX 10.6.1
Last Reply 17 hours 22 min ago.
8 0 0.0 3 Valery Kuznetsov
Filter Results
Subject Views Rating Comments Author
Integration of UCCX with Social Miner (Chat)
Last Reply 29 min 57 sec ago.
563
0.0
2 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 4 days 12 hours ago.
633
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 week 2 days ago.
2744
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 2 weeks 6 days ago.
5226
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 3 weeks 5 days ago.
21
0.0
0 xdallen01
Cisco UCCE SQL Queries
Last Reply 1 month 1 week ago.
188
5.0
0 Muhammad Amir Raza
CAD Agent Login issue's with SIP Phone
Last Reply 1 month 1 week ago.
303
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 1 month 2 weeks ago.
152
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 1 month 4 weeks ago.
10408
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 4 days ago.
69
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 days ago.
2208
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 months 1 week ago.
627
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 2 months 4 weeks ago.
9313
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 1 day ago.
59
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 1 day ago.
4759
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 3 months 2 weeks ago.
135
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 3 months 3 weeks ago.
71
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 3 months 3 weeks ago.
6784
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 3 months 4 weeks ago.
24
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 4 months 1 week ago.
143
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 4 months 1 week ago.
353
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 4 months 2 weeks ago.
39
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 4 months 4 weeks ago.
759
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 23 hours ago.
228
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 5 months 1 week ago.
155
0.0
0 srikrama
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by jezhou
Contact Center
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Contact Center
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Contact Center
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Contact Center
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by bo liu
Contact Center
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by jezhou
Contact Center
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Contact Center
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Contact Center
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Contact Center
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Contact Center
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