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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

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Recently, there is an issue which I have encountered the issue with the DB out of sync on Logger A/B.Not sure, what has caused the DB to go out of...
7 hours 5 min ago
Dear Community membersWe are on the way to install QM which will perform ontop of Mediasense. I installed QM, performed post-install, but still I d...
21 hours 38 min ago
hi there,i've just deployed the Finesse interface on the CCX 10.6 Premium and i'm wondering if any font/size modification is available on the Call...
1 day 5 hours ago
I have a UCCE lab that was built about a year back. I would like bring the lab configuration current to our production system.  What is the best wa...
1 day 14 hours ago
Dear All,One of my customer facing a issue that in CUIC historical data is missing while real time report and webview imported reports are working...
1 day 19 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion Finesse and Jabber
Last Reply 5 min 45 sec ago.
0 0 0.0 1 Gergely Szabo
discussion UCCX modify caller name on redirect
Last Reply 8 min 45 sec ago.
0 0 0.0 1 Gergely Szabo
discussion Cisco 7940 CLI feed
Last Reply 11 min 58 sec ago.
0 0 0.0 1 Gergely Szabo
discussion icm database (historical and logger) issue
Last Reply 20 min 15 sec ago.
0 0 0.0 1 Gergely Szabo
discussion SIP Dialer IVR campaign issue
Last Reply 29 min 48 sec ago.
0 0 0.0 1 Gergely Szabo
discussion UCCE 9.x: Database out of Sync
Last Reply 7 hours 5 min ago.
0 0 0.0 0 navingolani
discussion CUIC 10.5(1) Save-As or Edit Issues
Last Reply 9 hours 6 min ago.
0 0 0.0 2 Deepak Rawat
discussion UCCX 10.5 - Finesse Supervisors see all teams, queues, agents, etc
Last Reply 9 hours 16 min ago.
325 2 0.0 13 Deepak Rawat
discussion CUCM Telephony Data Synchronization Check Fails in UCCX 10.6
Last Reply 10 hours 12 min ago.
198 0 5 8 Randy Calderon
discussion UCCX V.10.X - Reports Limitation of 8000 rows
Last Reply 13 hours 37 min ago.
56 0 5 12 eric.butcher
discussion CUIC 10.5 Incorrect Date format
Last Reply 4 weeks 1 day ago.
32 0 5 2 fenilantony
discussion UCCX HA. Agents stay in Reserved state
Last Reply 19 hours 31 min ago.
404 1 5 6 Deepak Rawat
discussion Using CUCM directory to present CallerID for internal callers into CAD - UCCX 8.5
Last Reply 19 hours 56 min ago.
104 0 0.0 4 Ratheesh Kumar M
discussion Download scripts, prompts and documents from UCCX 8.0.2
Last Reply 21 hours 30 sec ago.
2298 0 5 7 goldnetps
discussion Cisco QM 10.5 and MediaSense integration
Last Reply 21 hours 38 min ago.
0 0 0.0 0 Ruslan Amrahov
discussion Cisco Unified SIP Proxy CUSP 9.0 no support documents no software download
Last Reply 22 hours 58 min ago.
116 0 0.0 6 ashishgarg
discussion CUIC Egypt Time Zone Issue
Last Reply 23 hours 54 min ago.
0 0 0.0 2 Mohamed Abdelsalam
discussion UCCX 10.5 - CUIC shows False Long Duration for Calls
Last Reply 1 day 2 hours ago.
0 0 0.0 1 Ahmed Khalefa
discussion Finesse Call Variable Font size modification
Last Reply 1 day 5 hours ago.
0 0 0.0 0 Euan Jouve
discussion UCCX Switch Version Time Frame
Last Reply 1 day 5 hours ago.
111 0 0.0 5 Benedict Chan
discussion UCCX Publisher and Subscriber in partial service mode
Last Reply 1 day 9 hours ago.
0 0 0.0 1 Deepak Rawat
discussion Hold Time in Desktop Supervisor
Last Reply 1 day 13 hours ago.
0 0 5 2 Carlos R. Gamez...
discussion Call drops if answered too quickly...Less than 2 rings ( 8 sec)
Last Reply 1 day 13 hours ago.
0 0 0.0 2 Kleid Gjataj
discussion Update Lab from Production UCCE
Last Reply 1 day 14 hours ago.
0 0 0.0 0 floresbrian
discussion count from zero Agent Call Summary per day
Last Reply 1 day 16 hours ago.
0 0 0.0 4 AliyevRas
Filter Results
Subject Views Rating Comments Author
Script for Different Queues close at different times of the day
Last Reply 3 days 12 hours ago.
9
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 1 week 6 days ago.
10052
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 weeks 3 days ago.
44
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 weeks 4 days ago.
2120
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 weeks 6 days ago.
286
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 1 month 1 week ago.
11412
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 1 month 2 weeks ago.
48
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 1 month 2 weeks ago.
4630
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 2 months 2 days ago.
82
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 2 months 5 days ago.
55
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 2 months 5 days ago.
6568
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 2 months 1 week ago.
14
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE SQL Queries
Last Reply 2 months 2 weeks ago.
98
0.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 months 2 weeks ago.
241
0.0
1 Reena Mundary
Communication between CTIOS Server and CTIOS client
Last Reply 3 months 4 weeks ago.
93
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 2 months 3 weeks ago.
198
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 3 months 1 day ago.
25
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 1 year 3 months ago.
682
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 3 months 2 weeks ago.
119
0.0
0 Arundeep Nagaraj
After domain name change in UCCX 10.x servers DB replication Broken
Last Reply 3 months 3 weeks ago.
109
0.0
0 srikrama
Tech Tip: Collecting MIVR Logs in UCCX / IP IVR 8.x & later
Last Reply 3 months 4 weeks ago.
15513
4.0
3 gapande
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 4 weeks ago.
5086
4.0
10 Gergely Szabo
IVR Outbound Dialer in UCCX
Last Reply 4 months 2 weeks ago.
191
5.0
0 Reena Mundary
Changes made in OAMP CVP-->SIP are not refelcting in sip.property file.
Last Reply 4 months 3 weeks ago.
26
0.0
0 Reena Mundary
CVP Route Algorithm
Last Reply 4 months 3 weeks ago.
49
4.0
0 Reena Mundary
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by jezhou
Contact Center
Views: 1459
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Overall Rating: 5 (1 ratings)
Contact Center
Views: 30
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Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 688
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Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 628
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Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 832
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Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 6
  • 1
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  • 5
Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 318
  • 1
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Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 110
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Overall Rating: 0 (0 ratings)
Contact Center
Views: 1116
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Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 255
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Overall Rating: 5 (1 ratings)
Contact Center
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