Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Dear all,    I want to configure live data with pcce 10.5 in my lab.Now i had imported pcce live data template to CUIC.But i don't know how to conf...
2 hours 5 min ago
Hello, We have a client requirement where they would like remote CCX agents working from home after hours to be able to receive calls on a mobile p...
6 hours 46 min ago
Hi all, We have a contact center, and the issue we have is when the support team from the contact gets a call (internal) they don't see the Id or e...
8 hours 22 min ago
Hi Guys,I have a customer that have an avaya contact center solution nowadays.They can make that an agent answer multiple calls for multiple skills...
11 hours 52 min ago
Our management has asked if the 'conference' button option can be removed from the Finesse desktop because staff are listening to calls after they...
3 days 20 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 10 min 14 sec ago.
2 0 5 2 aubert ciavaldini
discussion CVP Error
Last Reply 37 min 5 sec ago.
12 0 0 3 chintan gajjar
discussion PCCE Live Data Report
Last Reply 2 hours 1 min ago.
0 0 0 0 qazzaq201
discussion User login error "Cannot authenticate with the notification service"
Last Reply 2 hours 17 min ago.
181 1 0 13 NIshad K I
discussion UCCX 10.6 Remote Agents with Extend and Connect to mobile phone
Last Reply 6 hours 46 min ago.
0 0 0 0 sdeckert
discussion Calling Id
Last Reply 8 hours 22 min ago.
0 0 0 0 opnineopnine
discussion Possible solutions for replace an Avaya with UCCE
Last Reply 11 hours 52 min ago.
0 0 0 0 memo.perlop
discussion Finesse Load Balancing
Last Reply 13 hours 14 min ago.
373 6 0 6 Mark Pareja
discussion Finesse Agent URL - Alternate Server
Last Reply 13 hours 39 min ago.
62 1 5 3 Martin Bauer
discussion Can ANI be associated with abandoned call in CUIC report?
Last Reply 13 hours 44 min ago.
10 0 5 3 Ronald Reif
discussion Agent control wrapup timer in UCCX 10.5 with Finess
Last Reply 20 hours 16 min ago.
0 0 0 1 Chris Deren
discussion Java Class in UCCE/CVP
Last Reply 1 day 7 min ago.
3 0 0 1 chintan gajjar
discussion GILA Wallbard Specific Queue's
Last Reply 1 day 16 hours ago.
6 0 0 1 Richard Simmons
discussion escape character not working in UCCX 7. Need quote in string.
Last Reply 1 day 18 hours ago.
729 0 5 6 Filippo Zangheri
discussion UCCX Historical Report
Last Reply 1 day 22 hours ago.
18 0 5 3 Chakshu Piplani
discussion CSD agent statistics not reseting
Last Reply 1 day 23 hours ago.
12 0 0 3 Chakshu Piplani
discussion VXML Issue
Last Reply 2 days 7 hours ago.
32 0 5 2 Ahmed Adeyemi
discussion Incorrect Logon Time in CSD for UCCX - 8.5
Last Reply 3 days 5 hours ago.
7 0 0 1 Chakshu Piplani
discussion Keeping an agent in ready state after they miss a call.
Last Reply 3 days 12 hours ago.
18 0 0 2 Jameson Gagnepain
discussion how the AvgRouterDelay metric impacts SL and ASA, can any one explain this
Last Reply 3 days 15 hours ago.
60 0 0 13 debracolgan
discussion UCCX deleted agent showing in Supervisor Agent State
Last Reply 3 days 16 hours ago.
15 0 0 2 putney_m@hotmail.com
discussion UCCX 9.0.2 CAD question
Last Reply 3 days 17 hours ago.
26 0 0 5 will.alvord
discussion Removing conference button from Finesse
Last Reply 3 days 20 hours ago.
9 0 0 0 hoffmann74
discussion UCCE - Play Audio While Fetching Data
Last Reply 3 days 21 hours ago.
16 0 5 2 draganmarkovic
discussion How to create Loop in Contact Center Express ?
Last Reply 3 days 22 hours ago.
69 0 0 9 Rohit Khajuria
Filter Results
Subject Views Rating Comments Author
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 6 days 8 hours ago.
34516
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 1 week 6 days ago.
222
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 2 weeks 4 days ago.
705
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 3 days ago.
703
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 4 weeks 1 day ago.
2771
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 1 week ago.
5304
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 1 day ago.
315
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 1 week ago.
154
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 2 weeks ago.
10526
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 3 weeks ago.
2221
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 4 days ago.
788
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 2 weeks ago.
11885
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4793
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
150
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 1 week ago.
72
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 1 week ago.
6858
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 2 weeks ago.
26
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 1 day ago.
155
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 3 days ago.
400
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
39
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 2 weeks ago.
779
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
301
0.0
0 Arundeep Nagaraj
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Contact Center
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Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 1664
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Overall Rating: 5 (1 ratings)
Contact Center
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by jezhou
Contact Center
Views: 811
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Overall Rating: 5 (2 ratings)
by kabeer
Contact Center
Views: 685
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Overall Rating: 4.8 (4 ratings)
Contact Center
Views: 940
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Overall Rating: 5 (2 ratings)
by bo liu
Contact Center
Views: 8
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Overall Rating: 0 (0 ratings)
by jezhou
Contact Center
Views: 366
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Overall Rating: 5 (2 ratings)
by jezhou
Contact Center
Views: 121
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Overall Rating: 0 (0 ratings)
Contact Center
Views: 1167
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Overall Rating: 4.9 (8 ratings)
Contact Center
Views: 272
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Overall Rating: 5 (1 ratings)
Contact Center
Views: 17
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