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Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

I was curious if anyone was using any type of validation for contact service queues they have setup. IE, In CUCM you have translation setup which p...
2 min 56 sec ago
Hello Team, Currently we are on UCCE 9.0.4, we have plans to upgrade to UCCE 10.5 soon.We first plan to do the upgrade in Lab, post the end to end...
1 hour 27 min ago
Recently, one of my remote sites VoIP fax machines stopped working. There is an 187 ATA set to T.38 Fax Relay (fax relay disabled on the voice rout...
3 hours 9 min ago
I would like to know which are the native option do I have to indicate the agents using CAD, the quantity of call in a CSQ or in his team?Also If t...
5 hours 35 min ago
I am working on a non-standard environment where we CVP is behind an Avaya CM connected via T1/CAS connections (Avaya G450 to Cisco VXML gateway)....
6 hours 36 min ago
         
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Subject Views Votes Rating Replies Last replied by
discussion UCCX Trigger Validation
Last Reply 2 min 56 sec ago.
0 0 0 0 James A Gilmore
discussion UCCX Chat with Social Miner
Last Reply 37 min 57 sec ago.
811 0 0 2 PC PC
discussion UCCE 10.5 Upgrade
Last Reply 1 hour 27 min ago.
0 0 0 0 sripapan
discussion UCCX 10.6 - Adding HA Server, Local Workstation Admin Rights Required?
Last Reply 1 hour 42 min ago.
0 0 0 1 djlundberg
discussion Cisco 187 ATA and fax issues
Last Reply 3 hours 9 min ago.
0 0 0 0 David Coelho
discussion Live data in CUIC for PCCE 10.0
Last Reply 3 hours 30 min ago.
224 0 0 10 hockey mainiac
discussion UCCX 8 License extraction?
Last Reply 4 hours 1 min ago.
672 0 0 2 conie saga
discussion synchronization problem MoH in CTI port
Last Reply 4 hours 2 min ago.
861 0 5 5 kenobiwan
discussion GILA Wallbard Specific Queue's
Last Reply 4 hours 11 min ago.
10 0 5 2 joeharb
discussion How to get date for different time zones
Last Reply 5 hours 4 min ago.
4 0 0 1 djlundberg
discussion Quantity of call on CAD
Last Reply 5 hours 35 min ago.
0 0 0 0 Lisandro Quinteros
discussion UCCX 7.0 - Agent status changes
Last Reply 5 hours 42 min ago.
4 0 5 3 Chakshu Piplani
discussion CVP 7.5 dropping and detecting additional DTMF tones
Last Reply 6 hours 36 min ago.
0 0 0 0 CCInnovators
discussion Unable to login to Finesse Desktop on UCCX 10.5
Last Reply 6 hours 52 min ago.
2267 3 0 21 Andrew Chertolyas
discussion Finesse - Unable to authenticate against the primary enterprise database
Last Reply 7 hours 40 min ago.
30 0 5 7 david.macias
discussion CSD agent statistics not reseting
Last Reply 8 hours 6 min ago.
15 0 0 5 Ravi Shankar Pandit
discussion license UCCX 8.5 to 10.5 after upgrade
Last Reply 10 hours 52 min ago.
29 0 5 8 aubert ciavaldini
discussion finesse email agent
Last Reply 11 hours 5 min ago.
3 0 0 2 Mikhail Kalita
discussion License for Finesse
Last Reply 11 hours 35 min ago.
17 0 0 1 Rahil Rakhangi
discussion uccx 10.5 script query
Last Reply 11 hours 49 min ago.
0 0 0 0 nareh84@hotmail.com
discussion Outbound campaign UCCX 10.5
Last Reply 12 hours 40 sec ago.
3 0 0 1 Aaron Harrison
discussion UCCX 10.6 Finesse login problem
Last Reply 14 hours 48 min ago.
5 0 5 2 Hythim Ali El Hadad
discussion Video call with UCCX/UCCE agents
Last Reply 15 hours 39 min ago.
4 0 0 1 Alexander Anoshin
discussion Finesse Reason Code 50002 Agent goes NOT READY
Last Reply 23 hours 48 min ago.
4 0 0 0 yogesh.mhatre
discussion UCCX 10.6 Mixed-Mode
Last Reply 1 day 1 hour ago.
6 0 0 2 dstory@fele.com
Filter Results
Subject Views Rating Comments Author
Detailed SIP Call Flow with CVP Comprehensive Model
Last Reply 1 week 2 days ago.
34626
4.9
9 Shahzad Ali
Cisco UCCE SQL Queries
Last Reply 2 weeks 2 days ago.
230
5.0
0 Muhammad Amir Raza
Integration of UCCX with Social Miner (Chat)
Last Reply 3 weeks 1 day ago.
740
0.0
3 Reena Mundary
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 3 weeks 6 days ago.
715
5.0
3 Henry Badilla
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 1 month 2 days ago.
2784
5.0
6 Gergely Szabo
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 month 1 week ago.
5326
5.0
57 Gergely Szabo
Custom Call Routing Engine Implementation
Last Reply 1 month 2 weeks ago.
24
0.0
0 xdallen01
CAD Agent Login issue's with SIP Phone
Last Reply 2 months 4 days ago.
321
5.0
5 Ravi Shankar Pandit
Script for Different Queues close at different times of the day
Last Reply 2 months 1 week ago.
155
3.0
1 Reena Mundary
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 2 months 3 weeks ago.
10537
5.0
29 Gergely Szabo
After Reboot, CCM PG not coming UP
Last Reply 2 months 3 weeks ago.
70
0.0
2 Reena Mundary
CVP Port Utilization and Sizing Considerations
Last Reply 2 months 4 weeks ago.
2226
0.0
1 Shahzad Ali
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 3 months 1 week ago.
812
5.0
6 Arundeep Nagaraj
Provisioning UCCX 7.0
Last Reply 3 months 3 weeks ago.
11896
5.0
2 Muthurani Lavanya Paneerselvam
CTI Toolkit Agent Desktop tool, question: can the call record time be changed?
Last Reply 3 months 3 weeks ago.
61
0.0
2 sinisamaricic
CAD login fails with a licensing error
Last Reply 3 months 3 weeks ago.
4798
0.0
2 TCC_2
Configure a "One Button Login" for IP Phone Agents
Last Reply 4 months 1 week ago.
153
0.0
2 Ivan Salazar
Install and configure Cisco UCCX v9
Last Reply 4 months 2 weeks ago.
72
0.0
0 Ivan Salazar
UCCX: Cisco Agent Desktop Error "unable to download file"
Last Reply 4 months 2 weeks ago.
6873
3.0
2 Greeshma Bernad
High Call volume reported on CUBE - Mitigate using TDOS
Last Reply 4 months 3 weeks ago.
27
0.0
0 MURALIDHARAN SUBRAMANIAN
Communication between CTIOS Server and CTIOS client
Last Reply 5 months 4 days ago.
157
5.0
0 Reena Mundary
FINESSE IN UCCX - FAILOVER SCENARIOS
Last Reply 5 months 6 days ago.
409
0.0
4 Arundeep Nagaraj
Procedure to refresh Retention Period in CVP
Last Reply 5 months 1 week ago.
40
0.0
0 MURALIDHARAN SUBRAMANIAN
Cisco UCCE Parent Child deployment model
Last Reply 5 months 3 weeks ago.
782
5.0
0 sasdivve
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 5 months 3 weeks ago.
313
0.0
0 Arundeep Nagaraj
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