Contact Center

Find solutions and access to troubleshooting, configuration, protocols, and technical resource topics on Cisco Contact Center for enterprise applications and Cisco Product connections, including: Cisco UCCX 8.5, Cisco CCX, Cisco contact center, UCCE Agent, CUCM, Cisco ipcc, Cisco agent desktop, Cisco UCCX 8.0, UCCE.

Provide answers to questions in this community that are awaiting a correct answer.

Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM w...
3 hours 30 min ago
Hi all, This field doesn't seem to be available from out of the box reports. What would be the proper way to calculate this as we need to determin...
1 day 22 hours ago
Hello Experts, I have two quick questions  regarding Cisco Unified SIP Proxy version 8.5.9. Note:   IPCC contact centre inbound traffic using 2...
3 days 7 hours ago
Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call...
3 days 11 hours ago
Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual rela...
3 days 15 hours ago
         
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Subject Views Votes Rating Replies Last replied by
discussion PCCE Deployment issue with CVP Operations Console
Last Reply 2 min 21 sec ago.
0 0 0 0 pslovinsky
discussion ICM Scripting Limitation
Last Reply 16 min 27 sec ago.
27 0 0 6 david.macias
discussion UCCX 11 Finesse desktop Device associated
Last Reply 2 hours 36 min ago.
8 0 5 3 Deepak Rawat
discussion CVP leaving Courtesy Callback from a Mobile Application
Last Reply 2 hours 37 min ago.
4 0 0 3 Chintan Gajjar
discussion CVP Call Studio Database Element
Last Reply 2 hours 54 min ago.
141 0 0 5 Chintan Gajjar
discussion Transfer calls from call studio to Skillgroups in PCCE.
Last Reply 3 hours 10 min ago.
5 0 0 3 Omar Deen
discussion Difference between private link and public link in UCCE
Last Reply 3 hours 14 min ago.
5 0 0 4 ihsanmohd61
discussion Historical reporing on Cisco Finesse desktop
Last Reply 4 hours 21 min ago.
21 0 5 5 Deepak Rawat
discussion CCX script XML parsing
Last Reply 5 hours 35 min ago.
5 0 0 3 Gergely Szabo
discussion UCCX 11 Finesse admin problem
Last Reply 5 hours 39 min ago.
25 0 5 8 Deepak Rawat
discussion CTI route point and CTI ports not registering - UCCX 10.5 and CUCM 10.5 - PARTIAL SERVICE
Last Reply 5 hours 42 min ago.
3266 3 5 22 Fedor Solovev
discussion Creating new Report with external Datasource
Last Reply 8 hours 11 min ago.
1 0 0 0 michael.manea1
discussion Enterprise Service report templates for CUIC - where can they be found?
Last Reply 11 hours 47 min ago.
12 0 0 2 Humayun Sami
discussion (CUSP)SIP Proxy-SM-SRE-910-K9- SW-Version-8.5.9, DRS Backup and reload Question
Last Reply 19 hours 9 min ago.
9 0 0 1 Deepak mehta
discussion UCCX Finesse Email Forward, CC and BCC
Last Reply 19 hours 52 min ago.
3 0 0 1 Deepak Rawat
discussion Agent status stuck in Supervisor Real Time
Last Reply 22 hours 22 min ago.
6 0 0 2 ANUJ KUMAR
discussion WFO-QM-CR version 10.5 using SQL 2014
Last Reply 22 hours 37 min ago.
0 0 0 0 jschrody4synetra
discussion CVP to CVP Translation Route
Last Reply 23 hours 5 min ago.
10 0 0 1 Amer rajai Sha'er
discussion Cisco Webex Meeting Center Flashing Taskbar
Last Reply 1 day 7 min ago.
102 2 0 5 tomr000011
discussion Edit CUIC Live Reports
Last Reply 1 day 38 min ago.
69 0 0 15 michael.manea1
discussion Report Definition Import Error - Import could not be completed: Parse error, uploaded file is invalid or corrupted.
Last Reply 1 day 9 hours ago.
11 0 0 2 jmercado08
discussion CCX Reporting
Last Reply 1 day 11 hours ago.
0 0 0 0 Bodbol Lyon
discussion AQM ONly Recording One Way Audio after call is transferred between Agents
Last Reply 1 day 13 hours ago.
25 1 0 2 Ben Morgan
discussion uccx callback
Last Reply 1 day 19 hours ago.
42 0 5 12 Sivanesan Rethinam
discussion Add UCCX Premium Demo License to existing server
Last Reply 1 day 19 hours ago.
3 0 0 2 Deepak Rawat
Filter Results
Subject Views Rating Comments Author
UCCX 8.x - how to play/write file prompts from/to Windows shares
Last Reply 1 week 6 days ago.
6003
5.0
59 Gergely Szabo
How to Troubleshoot "JTAPI" login error message on CAD or IPPA
Last Reply 1 week 6 days ago.
1175
5.0
5 Henry Badilla
How to Collect finesse Logs
Last Reply 2 weeks 1 day ago.
1663
5.0
2 Reena Mundary
Chalk Talk: What Not To Do With UCCX
Last Reply 2 weeks 5 days ago.
9469
4.8
5 aniramac
UCCX Finesse Supervisor Desktop showing all Queues
Last Reply 2 weeks 5 days ago.
717
0.0
1 Arundeep Nagaraj
Cisco UCCE SQL Queries
Last Reply 2 weeks 6 days ago.
700
5.0
1 Muhammad Amir Raza
UCCX: HTTP Application as an IP Phone Directory Service
Last Reply 3 weeks 14 hours ago.
3069
5.0
9 Gergely Szabo
Custom Reports for Cisco CUIC & Cisco UCCX
Last Reply 3 weeks 1 day ago.
40
0.0
0 saikiapranjol
Network Transfers with CVP
Last Reply 4 weeks 20 hours ago.
5963
0.0
1 Syed Shahzad Ali
Using the ICM Configuration Manager Bulk Insert Agent
Last Reply 1 month 3 weeks ago.
2238
4.5
9 John McGuire
Types of Recording options available with Media Sense
Last Reply 1 month 4 weeks ago.
100
5.0
0 Deepak Rawat
MARS Contact Center Wallboard for Cisco UCCX
Last Reply 2 months 1 week ago.
33
0.0
0 saikiapranjol
Save a recording in a database
Last Reply 2 months 1 week ago.
1892
0.0
2 Gergely Szabo
MARS Agent Greeting & Whisper Announcement
Last Reply 2 months 2 weeks ago.
13
0.0
0 saikiapranjol
Integration Custom JAVA application with UCCX 10.0
Last Reply 2 months 3 weeks ago.
850
5.0
2 Reena Mundary
Integration of UCCX with Social Miner (Chat)
Last Reply 2 months 3 weeks ago.
2324
5.0
6 Reena Mundary
Configuration of Call Peripheral Variables and the Expanded Call Context (ECC) Finesse
Last Reply 2 months 3 weeks ago.
2409
4.8
7 Arundeep Nagaraj
Cisco UCCX Campaign Manager
Last Reply 2 months 3 weeks ago.
92
0.0
0 saikiapranjol
Integrate UCCX with any SQL database with XML over HTTP
Last Reply 3 months 2 weeks ago.
6133
4.0
11 Gergely Szabo
UCCX subscriber fresh install fails on 10.6.1 SU1
Last Reply 3 months 2 weeks ago.
102
5.0
2 Deepak Rawat
Cisco Contact Center Tools
Last Reply 3 months 3 weeks ago.
1127
0.0
0 saikiapranjol
Silent Monitoring , Coach/Whisper For Cisco Call Manager without need of UCCX
Last Reply 3 months 3 weeks ago.
357
0.0
0 saikiapranjol
IVR Outbound Dialer in UCCX
Last Reply 3 months 4 weeks ago.
1000
5.0
2 Reena Mundary
UCCX IVR Language and Multiple-Language script
Last Reply 3 months 4 weeks ago.
126
0.0
0 Manu Kandwal
UCCX 8.x - a Really Simple SOAP Client (no custom JAR)
Last Reply 4 months 3 days ago.
11253
5.0
30 Gergely Szabo
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Overall Rating: 5 (2 ratings)
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Contact Center
Views: 10
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Overall Rating: 0 (0 ratings)
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